Ep 636 features Carolyn, a 911 professional out of Texas.

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• Carolyn's unexpected start in public safety and her early experiences in dispatch.

• The significance and emotional impact of receiving the Guiding Light Award.

• Memorable calls and moments that shaped Carolyn's career and perspective.

• Major shifts in technology over the last three decades, including AI and real-time crime centers.

• Advice for new dispatchers and the importance of mental health and giving grace in the profession.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Join me for a special New Year's Eve episode of Within the Trenches, where I share deeply personal and unforgettable stories from the past.

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• Milestones and growth of the Within the Trenches podcast, including over 2.4 million downloads and international reach

• Ricardo's holiday adventures and family stories, from running the Rocky Steps to visiting Centralia, PA

• Behind-the-scenes tales of working New Year's Eve shifts as a dispatcher, including humorous and challenging calls

• Personal experiences taking emergency calls involving friends, family, and even his own house

• A heartfelt tribute to Ricardo's Uncle Emmett and reflections on the importance of family, connection, and living life without regrets

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past.

Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past.

Sponsored by

INdigital - Facebook | LinkedIn | X | Web

RapidSOS - Facebook | LinkedIn | X | Web

• An unforgettable family break-in during the holidays and how it shaped Ricardo's outlook on safety

• The emotional impact of reuniting with past events through old dispatch records

• Funny and touching family moments, including a classic gift reveal mishap

• Sharing the legendary "Santa BOL" live on the radio and its lasting effect on the community

• How dispatchers stay resilient, create joy, and support each other during the toughest times

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

• An unforgettable family break-in during the holidays and how it shaped Ricardo's outlook on safety

• The emotional impact of reuniting with past events through old dispatch records

• Funny and touching family moments, including a classic gift reveal mishap

• Sharing the legendary "Santa BOL" live on the radio and its lasting effect on the community

• How dispatchers stay resilient, create joy, and support each other during the toughest times

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.