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Want to make more sales without sounding pushy, awkward, or scripted?

In this conversation, Liz Wendling breaks down how to stop sounding like a walking brochure and start communicating with real human emotion — the kind that actually moves deals forward.

We talk about why “just checking in” is killing your follow-up, how to shift from pitching to collaborating, and why apologizing for your price quietly erodes your authority.

You’ll learn how to refine your language so it reflects your true value, how to confidently lead a sales conversation without feeling salesy, and why your tone often closes more deals than your script ever will.

Liz shares practical tools you can use immediately to transform your sales approach — so you can close with confidence, clarity, and integrity.

About Liz Wendling:

Liz Wendling is a nationally recognized speaker, sales consultant, and author of The Heart of Authentic Selling and Sell Without Selling Your Soul. Liz is driven by the mantra, It's not WHAT you sell, it's HOW you sell that matters. Liz understands the sales challenges professionals face when selling in today's competitive environment. She shows them how to make a profound difference in their sales approach, language, and process. Whether for her one-on-one consulting, group coaching, multiple-day training, or workshops, Liz will customize her Sales Clinic Programs around the specific needs, challenges, and objectives a business faces. Liz has coached thousands of professionals to build solid business skills, develop a success mindset, exceed sales expectations, and prosper in any economy.

Connect with Liz Wendling:

LinkedIn

Website

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

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Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

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kay@beuncopyable.com
linkedin.com/in/millerkay

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In this episode, Madeleine Lambert takes on my five signature “fun fact questions,” giving us a peek at the heart behind her incredible journey:

• What did you want to be when you grew up?
• What’s something you still want to do?
• What do you love most about yourself?
• What’s one thing you’d like to change?
• And… your favorite vacation spot?

Get an authentic look at the person behind the technology in this candid, human-first conversation. You won’t want to miss these insights on the future of content integrity!

About Madeleine Lambert:

Madeleine Lambert is a mom of three, entrepreneur, and the Director of Marketing and Sales at Originality.AI. She has dedicated her career to helping creators and marketers navigate the complexities of an AI-driven world. At Originality.AI, she leads strategic growth by overseeing an integrated funnel that includes content strategy, digital PR, and influencer programs, all designed to redefine content integrity and drive brand trust.

Partnering directly with the founder, Madeleine translates complex market behavior into scalable strategies that align product and brand for sustainable growth. She is a global speaker passionate about inspiring women to step into leadership, take risks, and build high-performance teams. By combining data-driven insights with creative execution, she focuses on authentic, evidence-based marketing that balances innovation with impact

Connect with Madeleine:

Website

Case Studies

LinkedIn

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Apply for a free 20 minute call

Contact:
kay@beuncopyable.com
linkedin.com/in/millerkay

Send us a text

In this episode, Madeleine shares the "catastrophic" impact generative AI has had on traditional content businesses and why she built a tool to validate quality and detect AI-driven work.

We discuss how Google is penalizing AI-generated content at scale and the importance of maintaining an authentic brand voice to stay competitive. Madeleine also dives into her strategies for "proceduralizing" her businesses to create a better work-life balance and why "LLM visibility" is the new frontier of SEO.

You’ll learn how to get your brand cited in large language models, the risks of AI hallucinations, and why being referred to on platforms like Reddit and LinkedIn is now more important than ever.

About Madeleine Lambert:

Madeleine Lambert is a mom of three, entrepreneur, and the Director of Marketing and Sales at Originality.AI. She has dedicated her career to helping creators and marketers navigate the complexities of an AI-driven world. At Originality.AI, she leads strategic growth by overseeing an integrated funnel that includes content strategy, digital PR, and influencer programs, all designed to redefine content integrity and drive brand trust.

Partnering directly with the founder, Madeleine translates complex market behavior into scalable strategies that align product and brand for sustainable growth. She is a global speaker passionate about inspiring women to step into leadership, take risks, and build high-performance teams. By combining data-driven insights with creative execution, she focuses on authentic, evidence-based marketing that balances innovation with impact

Connect with Madeleine:

Website

Case Studies

LinkedIn

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Apply for a free 20 minute call

Contact:
kay@beuncopyable.com
linkedin.com/in/millerkay

Send us a text

In this episode, Karen Kelly takes on my five signature “fun fact questions,” giving us a peek at the heart behind her incredible journey:

• What did you want to be when you grew up?
• What’s something you still want to do?
• What do you love most about yourself?
• What’s one thing you’d like to change?
• And… your favorite vacation spot?

Step behind the scenes with Karen Kelly, the force behind the K2 Performance Consulting and the K2 Sales Academy, as she reveals the stories and strategies that have defined her 20+ year career in this unmissable episode!

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Apply for a free 20 minute call

Contact:
kay@beuncopyable.com
linkedin.com/in/millerkay

Send us a text

In this conversation, Karen Kelly, founder and CEO of K2 Performance Consulting and the K2 Sales Academy shares how she found her way into sales and why the pushy salesperson stereotype still holds so many people back. We talk about mindset as the real driver of performance, how emotional intelligence builds trust without weakening the close, and why so-called soft skills often lead to stronger results.

Karen walks through her three-part approach to getting stalled deals moving again, starting with how salespeople show up mentally before applying tactics or tools.

This episode takes a practical, straightforward look at selling in a way that feels human, confident, and sustainable.

About Karen Kelly:

Karen Kelly is a seasoned sales professional with a passion for empowering sales professionals and business owners to achieve sales excellence. With over 20 years of experience in the industry, Karen has honed her skills as a dynamic sales trainer, coach and speaker to help sales professionals unlock their full potential. Karen brings a unique blend of expertise, energy, and practicality to her clients. She understands the challenges faced by sales and business owners firsthand. Her sessions are known to rehumanize the sales process. Instilling belief, actions and confidence that drive tangible results for her clients.

Reach Kelly:

Website

LinkedIn

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Apply for a free 20 minute call

Contact:
kay@beuncopyable.com
linkedin.com/in/millerkay

Send us a text

In this episode, Leslie Lautenslager takes on my five signature “fun fact questions,” giving us a peek at the heart behind her incredible journey:

• What did you want to be when you grew up?
• What’s something you still want to do?
• What do you love most about yourself?
• What’s one thing you’d like to change?
• And… your favorite vacation spot?

See the person behind the protocol in this quick, candid conversation. You won’t want to miss it!

About Leslie Lautenslager:

Leslie Lautenslager is a distinguished protocol expert with a career spanning over three decades of high-level diplomacy and international relations. Beginning her journey in 1986 at Blair House, she managed state visits and led presidential delegations before transitioning to the private sector as the event manager for General Colin L. Powell. She served as a trusted advisor and liaison to the General for 25 years, including his tenure as U.S. Secretary of State, where she was the Assistant Chief of Protocol for Ceremonials.

Beyond her government service, Lautenslager is a global leader in her field, having served as President of Protocol & Diplomacy – Protocol Officers Association from 2016 to 2020. An accomplished author and trainer, she penned the memoir "My Time with General Colin Powell" and has contributed to several academic texts on international etiquette. A graduate of the College of William & Mary, she is now an internationally recognized speaker who trains prestigious organizations like the U.S. Chamber of Commerce and the Peace Corps in the art of diplomatic and corporate relations.

Connect with Leslie:

Website

LinkedIn

Instagram

Facebook

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Apply for a free 20 minute call

Contact:
kay@beuncopyable.com
linkedin.com/in/millerkay

Send us a text

This episode is Part 2 of my delightful conversation with Leslie Lautenslager. She gives more behind-the-scenes examples that show who General Powell was away from the spotlight. She shares insights on respect, trust, HUMOR (!), and the quiet moments that defined their working relationship.

Leslie also reflects on fear, responsibility, and what it means to serve at the highest levels of leadership. She shares the moments that scared her, the lessons she learned by being “thrown into the deep end,” and why protocol work is never about being seen, but about making others feel respected and safe.

Our conversation closes with reflections on General Powell’s friendships, legacy, and why Leslie ultimately felt called to write the book she once believed she never could.

About Leslie Lautenslager:

Leslie Lautenslager is a distinguished protocol expert with a career spanning over three decades of high-level diplomacy and international relations. Beginning her journey in 1986 at Blair House, she managed state visits and led presidential delegations before transitioning to the private sector as the event manager for General Colin L. Powell. She served as a trusted advisor and liaison to the General for 25 years, including his tenure as U.S. Secretary of State, where she was the Assistant Chief of Protocol for Ceremonials.

Beyond her government service, Lautenslager is a global leader in her field, having served as President of Protocol & Diplomacy – Protocol Officers Association from 2016 to 2020. An accomplished author and trainer, she penned the memoir "My Time with General Colin Powell" and has contributed to several academic texts on international etiquette. A graduate of the College of William & Mary, she is now an internationally recognized speaker who trains prestigious organizations like the U.S. Chamber of Commerce and the Peace Corps in the art of diplomatic and corporate relations.

Connect with Leslie:

Website

LinkedIn

Instagram

Facebook

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Apply for a free 20 minute call

Contact:
kay@beuncopyable.com
linkedin.com/in/millerkay

Send us a text

In this episode, Leslie Lautenslager shares personal insights from her 25 years serving as a trusted advisor and protocol expert for General Colin L. Powell. Leslie discusses the "art and science" of protocol, explaining how formal rules provide a framework for building international relationships while kindness dictates when those rules should be finessed. We explore her unique journey from a double major in psychology and fine arts to the U.S. State Department, and eventually to her pivotal role managing General Powell’s international speaking circuit and his office during his tenure as Secretary of State.

The conversation dives into the General’s "love note" system—a rigorous training method he used to ensure his staff remained "in harmonic" with his high standards and expectations. Leslie also highlights the simple but profound power of the handwritten thank-you note, a practice both she and the General credited for opening doors and maintaining deep professional respect. You will learn how to prepare for high-stakes leadership, why treating everyone with respect is the ultimate diplomatic tool, and what it was like to work alongside a leader who was a constant student of the world.

About Leslie Lautenslager:

Leslie Lautenslager is a distinguished protocol expert with a career spanning over three decades of high-level diplomacy and international relations. Beginning her journey in 1986 at Blair House, she managed state visits and led presidential delegations before transitioning to the private sector as the event manager for General Colin L. Powell. She served as a trusted advisor and liaison to the General for 25 years, including his tenure as U.S. Secretary of State, where she was the Assistant Chief of Protocol for Ceremonials.

Beyond her government service, Lautenslager is a global leader in her field, having served as President of Protocol & Diplomacy – Protocol Officers Association from 2016 to 2020. An accomplished author and trainer, she penned the memoir "My Time with General Colin Powell" and has contributed to several academic texts on international etiquette. A graduate of the College of William & Mary, she is now an internationally recognized speaker who trains prestigious organizations like the U.S. Chamber of Commerce and the Peace Corps in the art of diplomatic and corporate relations.

Connect with Leslie:

Website

Link

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Apply for a free 20 minute call

Contact:
kay@beuncopyable.com
linkedin.com/in/millerkay