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A single slip at the front desk can lead to a one-star review, lost revenue, and lasting damage to your reputation. If your team doesn’t know what not to say, or how to recover when mistakes happen, you’re leaving your practice vulnerable.

In this episode of Shorr Solutions: The Podcast, partners Jay Shorr, Ana Suarez, and Cristian Devoz break down the front desk’s impact on patient retention, online reviews, and brand perception. From hiring and training to real-world damage control, this episode covers what it takes to get it right.

Schedule your free consult with our expert, Jay Shorr, here.

To sign up for our Conversion Cascade 2.0 online course, click here. Don’t forget to enter code PODCAST at checkout for 20% OFF!

Connect with us:
Website: https://shorrsolutions.com/
Instagram: https://www.instagram.com/shorrsolutions
Facebook: https://www.facebook.com/shorrsolutions
LinkedIn: https://www.linkedin.com/company/shorrsolutions
YouTube: https://www.youtube.com/user/TheBestMBS1/featured

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Too many aesthetic practice owners think revenue equals success until their P&L tells a different story. If you don’t understand your numbers, you can’t control your outcomes, and what you don’t track will eventually cost you.

In this episode of Shorr Solutions: The Podcast, host-turned-guest Jay Shorr joins one of our partners and Sr. Client Success Manager, Cristian Devoz, to uncover the financial blind spots most providers overlook. Discover how to properly analyze your profit and loss statement, identify areas to cut (and where not to), understand what a healthy EBITDA looks like, and learn a few simple steps you can take to boost your revenue.

Schedule your free consult with our expert, Jay Shorr, here.

To sign up for our Conversion Cascade 2.0 online course, click here. Don’t forget to enter code PODCAST at checkout for 20% OFF!

Connect with us:
Website: https://shorrsolutions.com/
Instagram: https://www.instagram.com/shorrsolutions
Facebook: https://www.facebook.com/shorrsolutions
LinkedIn: https://www.linkedin.com/company/shorrsolutions
YouTube: https://www.youtube.com/user/TheBestMBS1/featured

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Are prospective patients drifting away after a single visit, only to schedule their next treatment elsewhere? A weak internal-marketing engine and leaky sales funnel can quietly drain revenue, staff morale, and momentum.

Recorded in partnership with Aesthetically Speaking, presented by Nextech, this episode of Shorr Solutions: The Podcast features industry expert Jay Shorr as he shares the key questions that turn casual inquiries into booked consults. Discover membership and treatment-plan strategies that build patient loyalty, plus simple operational tweaks that empower your entire team to sell with confidence. Tune in for Jay’s proven roadmap to tighten your funnel, boost conversions, and turn one-time visitors into lifelong patients.

Schedule your free consult with our expert, Jay Shorr, here.

To sign up for our Conversion Cascade 2.0 online course, click here. Don’t forget to enter code PODCAST at checkout for 20% OFF!

Connect with us:
Website: https://shorrsolutions.com/
Instagram: https://www.instagram.com/shorrsolutions
Facebook: https://www.facebook.com/shorrsolutions
LinkedIn: https://www.linkedin.com/company/shorrsolutions
YouTube: https://www.youtube.com/user/TheBestMBS1/featured

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Slower seasons don’t have to mean shrinking profits. If your practice tends to dip during the summer months, it’s time to stop reacting and start planning.

In Episode 131 of Shorr Solutions: The Podcast, host and practice management expert Jay Shorr shares hot tips for cool cash flow to help you recession-proof your summer. From smart budgeting and seasonal promotions to staffing strategies and patient retention, this episode is packed with tactical moves to boost revenue without discounting your brand. Learn how to stay in control—even when patient visits drop.

Schedule your free consult with our expert, Jay Shorr, here.

To sign up for our Conversion Cascade 2.0 online course, click here. Don’t forget to enter code PODCAST at checkout for 20% OFF!

Connect with us:
Website: https://shorrsolutions.com/
Instagram: https://www.instagram.com/shorrsolutions
Facebook: https://www.facebook.com/shorrsolutions
LinkedIn: https://www.linkedin.com/company/shorrsolutions
YouTube: https://www.youtube.com/user/TheBestMBS1/featured

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Are you unknowingly giving power to your competitors before a patient ever walks through your door? In the digital world, perception is power… and if your online presence feels weak, outdated, or inconsistent, you're losing control of the narrative.

In Episode 130 of Shorr Solutions: The Podcast, host Jay Shorr shows you how to reclaim authority at every step of the digital patient journey. From dominating search results to controlling the conversation through automation, lead capture, and smart design, this episode is your guide to turning passive browsers into loyal patients while positioning your practice as the obvious choice.

Schedule your free consult with our expert, Jay Shorr, here.

To sign up for our Conversion Cascade 2.0 online course, click here. Don’t forget to enter code PODCAST at checkout for 20% OFF!

Connect with us:
Website: https://shorrsolutions.com/
Instagram: https://www.instagram.com/shorrsolutions
Facebook: https://www.facebook.com/shorrsolutions
LinkedIn: https://www.linkedin.com/company/shorrsolutions
YouTube: https://www.youtube.com/user/TheBestMBS1/featured

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Hiring the wrong person or managing a fractured team can cost your practice more than just money. It can affect patient experience, team morale, and long-term success.

In this episode, our host Jay Shorr sits down with Erica Vega, Practice Manager at Rana Facial Plastic Surgery, to discuss what makes a great manager. Tune in to learn how to hire and retain top talent, navigate conflict, and strengthen patient relationships through stronger internal leadership.

Schedule your free consult with our expert, Jay Shorr, here.

To sign up for our Conversion Cascade 2.0 online course, click here. Don’t forget to enter code PODCAST at checkout for 20% OFF!

Connect with us:
Website: https://shorrsolutions.com/
Instagram: https://www.instagram.com/shorrsolutions
Facebook: https://www.facebook.com/shorrsolutions
LinkedIn: https://www.linkedin.com/company/shorrsolutions
YouTube: https://www.youtube.com/user/TheBestMBS1/featured

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Your practice isn’t failing—it’s just in the trenches. From cash flow chaos and team drama to split-second decisions that can make or break your business, every practice owner faces battles that test their grit. Resilience isn’t optional—it’s essential.

In Episode 128 of Shorr Solutions: The Podcast, host Jay Shorr is joined by Nan Maddox, Client Success Manager at Shorr Solutions, to share unfiltered stories from the front lines of aesthetic practice management. Together, they explore the real-life challenges practice owners face—unexpected expenses, staffing shakeups, and the pressure to pivot under fire—and how those tough moments often lead to the greatest growth.

Schedule your free consult with our expert, Jay Shorr, here.

To sign up for our Conversion Cascade 2.0 online course, click here. Don’t forget to enter code PODCAST at checkout for 20% OFF!

Connect with us:
Website: https://shorrsolutions.com/
Instagram: https://www.instagram.com/shorrsolutions
Facebook: https://www.facebook.com/shorrsolutions
LinkedIn: https://www.linkedin.com/company/shorrsolutions
YouTube: https://www.youtube.com/user/TheBestMBS1/featured

Send us a text

Staffing challenges are one of the biggest hurdles facing aesthetic practices today. From high turnover and poor hiring decisions to team conflict, these issues cost your practice time, money, and momentum.

In this episode, our host, Jay Shorr shares how to effectively recruit, train, and retain the right team members—without burnout or revolving doors. Learn how to calculate the true cost of turnover, build a culture that encourages loyalty, implement better onboarding, and resolve internal conflict. Help your practice build and maintain a high-performing team.

Schedule your free consult with our expert, Jay Shorr, here.

To sign up for our Conversion Cascade 2.0 online course, click here. Don’t forget to enter code PODCAST at checkout for 20% OFF!

Connect with us:
Website: https://shorrsolutions.com/
Instagram: https://www.instagram.com/shorrsolutions
Facebook: https://www.facebook.com/shorrsolutions
LinkedIn: https://www.linkedin.com/company/shorrsolutions
YouTube: https://www.youtube.com/user/TheBestMBS1/featured