Ep. 134 - Build a Better Patient Journey – From the Front Desk Up
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Ep. 134 - Build a Better Patient Journey – From the Front Desk Up
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A single slip at the front desk can lead to a one-star review, lost revenue, and lasting damage to your reputation. If your team doesn’t know what not to say, or how to recover when mistakes happen, you’re leaving your practice vulnerable.
In this episode of Shorr Solutions: The Podcast, partners Jay Shorr, Ana Suarez, and Cristian Devoz break down the front desk’s impact on patient retention, online reviews, and brand perception. From hiring and training to real-world damage control, this episode covers what it takes to get it right.
Schedule your free consult with our expert, Jay Shorr, here.
To sign up for our Conversion Cascade 2.0 online course, click here. Don’t forget to enter code PODCAST at checkout for 20% OFF!
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