Hop Dov’s Annie Eisemann outlines the legal and ethical responsibilities of restaurant operators when an employee brings up an ongoing health condition, and why avoiding this conversation is not an option.

Takeaways:

• Treat long-term health issues as potential disabilities under the law.
• Engage in a clear interactive process before saying “no.”
• Avoid liability by documenting requests and showing good faith.

Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

If your bonus program can’t be explained to an 8-year-old, it’s probably not working. HopDov’s Annie and Molly explain how to build transparent, motivating bonus plans that align team goals with restaurant performance.

Takeaways:

• Put your bonus criteria in writing—no exceptions.
• Include both operational and financial KPIs.
• Define terms clearly to avoid disputes and boost accountability.

Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

Tired of complaining about Gen Z? HopDov’s Annie and Molly challenge operators to stop criticizing and start engaging with this digitally native generation using a mix of app-based tools and real human interaction.

Takeaways:

• Use digital systems like scheduling apps and payroll portals.
• Incorporate short, in-person training moments for hybrid learning.
• Reinforce consistency with repeatable training formats across shifts.

Want to connect directly with industry thought leaders like today’s guest? MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.