Why is artificial intelligence in debt collection no longer optional?
In this episode, host Adam Parks sits down with Anna Burke of Equabli to unpack six practical AI use cases for collections that go far beyond the hype. From predictive analytics in receivables to digital self-service collections and the evolving role of voice AI in collections, they cover what’s working today, what still needs time, and how agencies, debt buyers, and creditors can use AI with purpose.
Tune in to hear where the real opportunities are—and how to make AI an asset, not a risk.


Podcast Website:
https://receivablespodcast.com/videos/artificial-intelligence-debt-collection-burke
Guest Website:
https://www.equabli.com/
Guest LinkedIn:
https://www.linkedin.com/in/anna-burke-b4213814/


Artificial Intelligence in Debt Collection,
AI Use Cases for Collections,
Voice AI in Collections,
Predictive Analytics in Receivables,
Digital Self Service Collections,
Anna Burke Equabli,
Receivables Podcast,
Debt Collection Technology,
Compliance in Collections,
Collections Industry Trends

#ArtificialIntelligenceInDebtCollection
#AnnaBurke
#AIVoiceaInCollections

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

ACA Fall Forum 2025 is shifting from theory to practice.
In this episode of the Receivables Podcast, host Adam Parks is joined by Tim Collins, the SVP, Chief Risk & Compliance Officer at Pay Ready, to explore why this year’s event is unlike any other.
ACA Fall Forum will feature a hands-on automation workshop and DIY coding in receivables—giving creditors and agencies the opportunity to bring their laptops, build live automations, and walk away with compliance strategies and tools they can immediately apply. For professionals weighing the benefits of AI adoption in collections, this conversation highlights why attending Fall Forum 2025 is essential.


Podcast Website:
https://receivablespodcast.com/videos/aca-fall-forum-2025-automation-collins
Guest Website: https://www.payready.com/
Guest Website: https://www.acainternational.org/events/fall-forum-2025/
Guest LinkedIn: https://www.linkedin.com/in/collins12/

ACA Fall Forum 2025,
Hands on Automation Workshop,
AI Adoption in Collections,
Compliance and Automation Strategy,
DIY Coding in Receivables,
Automation in Debt Collection,
Tim Collins Pay Ready,
Tim Collins ACA International,
Receivables Podcast,
Debt Collection Compliance,
Financial Services Automation


#ACAFallForum2025
#TimCollins
#AIAdoptionInCollections

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Should medical debt credit reporting be removed or does it remain essential for lenders?
In this episode, host Adam Parks sits down with Dan Smith, President & CEO of the Consumer Data Industry Association (CDIA), to unpack the history of the Fair Credit Reporting Act compliance rules, the controversial CFPB medical debt rule, and why credit reporting preemption matters. We also dive into the predictive value of medical debt, voluntary industry reforms that already removed 70% of debt from reports, and what these changes mean for underwriting and compliance moving forward.
Listen now to get practical insights you can use to protect your business and prepare for the future of credit reporting.


Podcast Website:
https://receivablespodcast.com/videos/medical-debt-credit-reporting-smith
Guest Website:
https://www.cdiaonline.org/
Guest LinkedIn:
https://www.linkedin.com/in/dan-smith-31abaa10/


Medical Debt Credit Reporting,
Fair Credit Reporting Act Compliance,
Predictive Value of Medical Debt,
CFPB Medical Debt Rule,
Credit Reporting Preemption,
Medical Debt Removal from Credit Reports,
Debt Buyers Compliance,
Credit Agency Risk Management
#MedicalDebtCreditReporting
#DanSmith
#CFPBMedicalDebtRule

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Why is the importance of accurate credit reporting more critical than ever? In this episode of Receivables Podcast, I sit down with Dan Smith, CEO of the Consumer Data Industry Association (CDIA), to dig into how removing data from credit reports can distort scores and the unintended consequences of credit reporting regulation. We talk about why complete, trustworthy data drives lending confidence and what financial services professionals should be watching in today’s shifting credit landscape. Don’t miss this straight-shooting conversation designed to help you understand where credit reporting is headed next.
Listen now, subscribe for more practical insights, and visit ReceivablesPodcast.com for additional resources.

Podcast Website:
https://receivablespodcast.com/videos/accurate-credit-reporting-dan-smith
Guest Website:
https://www.cdiaonline.org/
Guest LinkedIn:
https://www.linkedin.com/in/dan-smith-31abaa10/


accurate credit reporting,
effects of removing data from credit reports,
unintended consequences of credit regulation,
consumer data industry association,
dan smith cdia,
lending confidence,
credit reporting system,
financial services professionals,
credit regulation risks,
debt collection insights

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Can AI really transform the future of debt collection?
In this episode, host Adam Parks sits down with Rob Grafrath of Grafrath Consulting to explore how AI, digital payments in collections, and compliance automation strategies are reshaping the industry. From consumer communication trends to debt collection technology adoption, Rob brings a futurist’s lens to practical challenges debt buyers and agencies face today.
Tune in for a forward-looking conversation that blends sci-fi imagination with real-world receivables management strategies.

Podcast Website:
https://receivablespodcast.com/videos/future-receivables-management-grafrath
Guest Website:
https://grafrath.net/
Guest LinkedIn:
https://www.linkedin.com/in/grafrath/

Future of Receivables Management,
AI in Debt Collection,
Digital Payments in Collections,
Consumer Communication Trends Collections,
Compliance Automation Strategies,
Debt Collection Technology Adoption,
RobGrafrath,
Grafrath Consulting,
Receivables Podcast

#FutureofReceivablesManagement
#RobGrafrath
#AIinDebtCollection

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Is your debt sales strategy ready for today’s rising charge-offs?
In this episode, host Adam Parks sits down with Mellisa Massey of National Credit Adjusters to unpack Debt Selling 101. The discussion varies from preparing portfolios and ensuring compliance to leveraging forward flow agreements for predictable liquidity. They also dive into selecting debt buyer partners and why alignment matters in every creditor recovery process.
Tune in to learn how to avoid risky outlier bids, protect your brand, and turn charge-off portfolios into opportunities for growth.
👉 Subscribe today for straight talk and practical strategies you can apply right now.

Podcast Website:
https://receivablespodcast.com/videos/debt-sales-strategy-massey
Guest Website:
https://ncaks.com/
Guest LinkedIn:
https://www.linkedin.com/in/mellisa-massey-nca/


debt sales strategy,
debt selling 101,
forward flow agreements,
creditor recovery process,
selecting debt buyer partners,
charge off portfolio management,
creditor liquidity strategy,
debt buyer compliance,
portfolio sale preparation,
receivables management

#Debt-Sales-Strategy
#Mellisa-Massey
#Creditor-Recovery-Process

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

Is the future of AI in the collections industry moving faster than most agencies are ready for? In this episode, Adam Parks sits down with Vrinda Gupta, CEO of Sequin, to break down the real opportunities and compliance risks behind AI voice agents. Together, they cover best practices for AI vendor evaluation, how to minimize AI hallucinations in compliance, and what every debt buyer and agency needs to know about U.S. financial services regulations and AI.
If you want practical insights on adopting technology without falling behind, this one’s for you.

Podcast Website:
https://receivablespodcast.com/videos/future-ai-collections-gupta
Guest Website:
https://www.sequincard.com/
Guest LinkedIn:
https://www.linkedin.com/in/vrindag/


Future of AI in Collections Industry,
Best Practices for AI Vendor Evaluation,
US Financial Services Regulations and AI,
Minimizing AI Hallucinations in Compliance,
Regulatory Interpretation in AI Compliance,
Consumer Comfort with AI Voice Bots,
Vrinda Gupta,
Sequin,
Receivables Podcast,
debt collection technology adoption

#FutureofAIinCollectionsIndustry
#VrindaGupta
#AIVendorEvaluation

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

What does it take to stand in court as an expert witness on debt collection topics?
In this episode, Adam Park sits down with Mark Cavin of Collection Intelligence, who has nearly five decades of experience shaping compliance and litigation outcomes in receivables. Together, they break down how expert witnesses simplify complex compliance issues for judges and juries, why litigation strategy in receivables demands defensible compliance management systems, and how consumer transparency and communication reasonableness can strengthen courtroom defenses.
If your agency or debt buying firm wants to understand the role of expert testimony in collections litigation, this episode is a must-listen.

Podcast Website:
https://receivablespodcast.com/videos/state-debt-collection-regulation-cavin
Guest Website:
https://collectionintelligence.org/
Guest LinkedIn:
https://www.linkedin.com/in/markcavin/

Expert Witness Debt Collection,
Expert Testimony in Collections,
Litigation Strategy in Receivables,
Compliance Management Systems,
Courtroom Defense Strategies Collections,
Mark Cavin Expert Witness,
Collection Intelligence,
Debt Buyer Litigation Defense,
Consumer Transparency Collections,
Communication Reasonableness in Court

#StateDebtCollectionRegulation
#MarkCavin
#ExpertWitness

Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube