Future-Proofing Collections With AI Governance | Rob Grafrath, CSS Impact | Ep. 275

Are we actually talking about AI the right way in collections?

In this episode, Adam Parks sits down with Rob Grafrath of CSS Impact to unpack artificial intelligence terminology in collections and why getting the language wrong leads to real operational and compliance risk.

They dig into ai governance in receivables operations, the difference between large language models vs deterministic systems, and what it really takes to integrate ai into collection management systems responsibly. This conversation is built for executives, debt buyers, compliance leaders, and technology teams who want to future-proof AI decisions without losing control.

If AI is already in your roadmap or creeping into your stack, this episode will help you approach it with clarity, structure, and accountability.


Podcast Website:
https://receivablespodcast.com/videos/artificial-intelligence-terminology-collections-grafrath

Guest Website:
https://www.cssimpact.com/

Guest LinkedIn:
https://www.linkedin.com/in/grafrath/

artificial intelligence terminology in collections,
ai governance in receivables operations,
integrating ai into collection management systems,
large language models vs deterministic systems,
compliance safe ai deployment

#artificialintelligenceterminologyincollections #robgrafrath #AIgovernance

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