In this episode, I sit down with Garrett Delph, CEO of Clarity OPS, who’s spent 25 years streamlining global businesses, turning chaos into clarity, and building systems that empower people to thrive. Garrett shares his philosophy on simplifying the "operational engine room" of business and how sturdy systems and aligned teams drive growth.

We dive into the synergy between leadership and systems, exploring why even the best leaders need robust frameworks to ensure clarity and alignment. Garrett shares actionable insights on spotting operational inefficiencies, crafting clear job descriptions, and understanding the critical role humans play in tech-driven workflows. We even riff on the perfect analogy for business operations—spoiler: it involves baking cakes and aligning bolts on classic cars!

Whether you're scaling a company, troubleshooting operational gaps, or pondering the future of tech in business, this episode is packed with practical advice and big ideas. Garrett’s vision for “Convergent Leadership 360” ties it all together, creating a roadmap for leaders looking to harness the power of systems and people.

Timeline Summary

• [00:01] - Garrett’s journey and philosophy: simplifying chaos and building durable business systems.
• [02:20] - The “operational engine room” and its impact on breaking through the 9 out of 10 business failure stat.
• [06:00] - Why a lack of clarity and communication often derails businesses—and how to fix it.
• [10:20] - The DNA of job descriptions: aligning roles with outcomes for seamless teamwork.
• [14:00] - Diagnosing business problems through organizational alignment and decision-making clarity.
• [20:00] - Humans vs. technology: balancing tech stacks with the irreplaceable power of people.
• [27:05] - Convergent Leadership 360: the marriage of leadership and systems for holistic business success.

Links & Resources

• Connect with Garrett Delph on LinkedIn: Garrett Delph
• Learn more about Clarity OPS: clarityops.co
• Follow Garrett’s articles on Medium: Garrett’s Medium

If you enjoyed this episode, please rate, follow, and share the podcast! Your support helps us bring more insightful conversations to leaders and entrepreneurs like you

In this episode, we explore the intersection of leadership, kindness, and culture-building with Kristy Pretzinger, CEO of WG Content and author of Your Cultural Balance Sheet. Kristy shares her journey from freelance writer to building a successful content company anchored in kindness. She reveals how values like empowerment, curiosity, and joy can shape a thriving workplace and why businesses should prioritize culture as much as profit.

We dive into actionable strategies to foster psychological safety, reduce workplace stress, and encourage innovation. Kristy shares how meditation and mindful breaks have transformed her team's productivity and well-being. Whether you're leading a small team or a global organization, this conversation offers profound insights into creating environments where people—and ideas—flourish.

Episode Highlights [1:04] - Kristy’s journey: from freelance writer to CEO with kindness as a cornerstone. [3:31] - Empowerment, curiosity, kindness, and fun: living company values beyond the laminated card. [7:08] - Fear, love, and leadership: the emotional foundation of a thriving workplace. [15:34] - Vulnerability and authenticity: how to lead effectively without "over-sharing." [22:39] - What is a cultural balance sheet, and why every leader needs one. [26:23] - The power of mindful practices: using meditation and device breaks to improve creativity and focus. [29:00] - The direct link between leadership self-awareness and team performance.

Links & Resources

• Learn more about WG Content: wgcontent.com
• Connect with Kristy Pretzinger on LinkedIn: Kristy Pretinger

Closing Remarks If you enjoyed this episode, please rate, follow, and share the podcast! Your support helps us bring more insightful conversations like this to your ears.

Finding the perfect next step in your sales leadership career isn’t about applying for endless job postings—it’s about targeting the right opportunities with precision. In this episode of Leadership That Sells, I sit down with Richard Washington, founder of Tick Talent and author of The Dream 20 ICP Playbook, to discuss a strategic approach to job searching that mirrors the best sales processes.

Richard shares why most job seekers get it wrong and how to flip the script by identifying and engaging with companies before they even post a job. We talk about the importance of niching down, positioning yourself as the solution to a company’s biggest problems, and using an account-based approach to networking that puts you in a league of your own.

If you’re a sales leader looking to take control of your next career move—this episode is a must-listen.

• Stop applying, start targeting. Identify 20 companies that align with your ideal challenge profile (ICP) and focus on them.
• Position yourself as the solution. Don’t pitch yourself—highlight how you solve high-impact problems for your target companies.
• Approach job hunting like a sales process. Use an account-based marketing (ABM) mindset to build relationships before a job even exists.
• Lead with value. Share insights, lessons, and advice that demonstrate your expertise rather than just asking for opportunities.
• Be strategic and patient. Building the right connections takes time—start your networking efforts long before you need a new role.

[04:10] - The biggest mistake sales leaders make when job searching [09:25] - How to craft a compelling LinkedIn headline that attracts the right opportunities [15:40] - Why job hunting is just like B2B sales (and how to leverage that insight) [21:55] - The Dream 20 strategy: How to build a pipeline of ideal roles [28:30] - The mindset shift that turns job seekers into high-value candidates

• The Dream 20 ICP Playbook by Richard Washington
• Connect with Richard Washington on LinkedIn

If this episode helped you, share it with a fellow sales leader, follow the show, and leave us a review!