102. How to build scalable success with systems (and still live your dream) - with Ral West

In this episode of Leadership that Sells, I sit down with serial entrepreneur and business mentor Ral West — a woman who’s scaled multiple businesses (including one sold to Alaskan Airlines), built powerhouse teams, and somehow made it all look effortless. If you’ve ever felt like scaling a business means sacrificing your time, energy, or sanity, you need to hear this.

Ral breaks down her 6 Essential Secrets to Business Success and shows why systems are the single most important thing sales leaders and entrepreneurs can implement — no matter how small your business or how “busy” you are. We talk high-performing teams, reducing stress, and why sharpening the axe (yes, literally) is the smartest move you’ll ever make. Oh, and she’s doing it all from Maui. Dream life? Check.

How to build scalable success with systems (and still live your dream)

Start with systems – If it’s not documented, it’s not repeatable. Systems create clarity, efficiency and consistency.

Get aligned on vision and values – Without a clear direction, your team is just pulling in opposite directions. Cue chaos.

Track performance – What gets measured gets managed. Data beats drama.

Leverage everything – People, automation, education. Leverage multiplies effort and frees up time.

Culture drives results – A strong, values-led culture attracts and retains high-performing people.

Delight your customers – Don’t just meet expectations — exceed them. Delighted customers stay longer, spend more and bring friends.

Timeline summary

[02:21] - The foundation of great leadership: vision, values and a win-win culture [05:06] - Why “systems” are the most valuable thing you can build today [06:15] - Ral’s 6 Essential Secrets to Business Success (and why they all connect) [09:02] - “I don’t have time to build systems” – how to fix that mindset with one story [11:19] - Small tools, big wins: how Ral saves hours a day with simple tech [16:45] - Why she’s building a mastermind and how it helps entrepreneurs actually implement [19:44] - The power of collective intelligence and lifelong learning [20:48] - Where to find Ral and start building your dream life

Links & resources

• Free webinar on creating a smoother-running business: https://www.ralwest.com/get-webinar
• Weekly LinkedIn newsletter with strategies and tools: https://www.linkedin.com/in/ralwest
• Affiliate program for sharing my course with business owners: https://www.ralwest.com/affiliates
• YouTube channel with podcast appearances and interviews: https://www.youtube.com/@RalWest-wv3ou
• More details on my online course: https://www.ralwest.com

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