In this episode, I sit down with Garrett Delph, CEO of Clarity OPS, who’s spent 25 years streamlining global businesses, turning chaos into clarity, and building systems that empower people to thrive. Garrett shares his philosophy on simplifying the "operational engine room" of business and how sturdy systems and aligned teams drive growth.

We dive into the synergy between leadership and systems, exploring why even the best leaders need robust frameworks to ensure clarity and alignment. Garrett shares actionable insights on spotting operational inefficiencies, crafting clear job descriptions, and understanding the critical role humans play in tech-driven workflows. We even riff on the perfect analogy for business operations—spoiler: it involves baking cakes and aligning bolts on classic cars!

Whether you're scaling a company, troubleshooting operational gaps, or pondering the future of tech in business, this episode is packed with practical advice and big ideas. Garrett’s vision for “Convergent Leadership 360” ties it all together, creating a roadmap for leaders looking to harness the power of systems and people.

Timeline Summary

• [00:01] - Garrett’s journey and philosophy: simplifying chaos and building durable business systems.
• [02:20] - The “operational engine room” and its impact on breaking through the 9 out of 10 business failure stat.
• [06:00] - Why a lack of clarity and communication often derails businesses—and how to fix it.
• [10:20] - The DNA of job descriptions: aligning roles with outcomes for seamless teamwork.
• [14:00] - Diagnosing business problems through organizational alignment and decision-making clarity.
• [20:00] - Humans vs. technology: balancing tech stacks with the irreplaceable power of people.
• [27:05] - Convergent Leadership 360: the marriage of leadership and systems for holistic business success.

Links & Resources

• Connect with Garrett Delph on LinkedIn: Garrett Delph
• Learn more about Clarity OPS: clarityops.co
• Follow Garrett’s articles on Medium: Garrett’s Medium

If you enjoyed this episode, please rate, follow, and share the podcast! Your support helps us bring more insightful conversations to leaders and entrepreneurs like you

In this episode, we explore the intersection of leadership, kindness, and culture-building with Kristy Pretzinger, CEO of WG Content and author of Your Cultural Balance Sheet. Kristy shares her journey from freelance writer to building a successful content company anchored in kindness. She reveals how values like empowerment, curiosity, and joy can shape a thriving workplace and why businesses should prioritize culture as much as profit.

We dive into actionable strategies to foster psychological safety, reduce workplace stress, and encourage innovation. Kristy shares how meditation and mindful breaks have transformed her team's productivity and well-being. Whether you're leading a small team or a global organization, this conversation offers profound insights into creating environments where people—and ideas—flourish.

Episode Highlights [1:04] - Kristy’s journey: from freelance writer to CEO with kindness as a cornerstone. [3:31] - Empowerment, curiosity, kindness, and fun: living company values beyond the laminated card. [7:08] - Fear, love, and leadership: the emotional foundation of a thriving workplace. [15:34] - Vulnerability and authenticity: how to lead effectively without "over-sharing." [22:39] - What is a cultural balance sheet, and why every leader needs one. [26:23] - The power of mindful practices: using meditation and device breaks to improve creativity and focus. [29:00] - The direct link between leadership self-awareness and team performance.

Links & Resources

• Learn more about WG Content: wgcontent.com
• Connect with Kristy Pretzinger on LinkedIn: Kristy Pretinger

Closing Remarks If you enjoyed this episode, please rate, follow, and share the podcast! Your support helps us bring more insightful conversations like this to your ears.

Finding the perfect next step in your sales leadership career isn’t about applying for endless job postings—it’s about targeting the right opportunities with precision. In this episode of Leadership That Sells, I sit down with Richard Washington, founder of Tick Talent and author of The Dream 20 ICP Playbook, to discuss a strategic approach to job searching that mirrors the best sales processes.

Richard shares why most job seekers get it wrong and how to flip the script by identifying and engaging with companies before they even post a job. We talk about the importance of niching down, positioning yourself as the solution to a company’s biggest problems, and using an account-based approach to networking that puts you in a league of your own.

If you’re a sales leader looking to take control of your next career move—this episode is a must-listen.

• Stop applying, start targeting. Identify 20 companies that align with your ideal challenge profile (ICP) and focus on them.
• Position yourself as the solution. Don’t pitch yourself—highlight how you solve high-impact problems for your target companies.
• Approach job hunting like a sales process. Use an account-based marketing (ABM) mindset to build relationships before a job even exists.
• Lead with value. Share insights, lessons, and advice that demonstrate your expertise rather than just asking for opportunities.
• Be strategic and patient. Building the right connections takes time—start your networking efforts long before you need a new role.

[04:10] - The biggest mistake sales leaders make when job searching [09:25] - How to craft a compelling LinkedIn headline that attracts the right opportunities [15:40] - Why job hunting is just like B2B sales (and how to leverage that insight) [21:55] - The Dream 20 strategy: How to build a pipeline of ideal roles [28:30] - The mindset shift that turns job seekers into high-value candidates

• The Dream 20 ICP Playbook by Richard Washington
• Connect with Richard Washington on LinkedIn

If this episode helped you, share it with a fellow sales leader, follow the show, and leave us a review!

Most family businesses don’t survive beyond three generations. Less than 3% make it to the fourth. Why? Because growing a business and sustaining a family at the same time is an incredibly complex challenge. In this episode of Leadership That Sells, I sit down with Charlie Likewise, business veteran and author of The Power of Legacy, to uncover the secrets to long-term family business success.

Charlie breaks down the three biggest decision-making areas that determine whether a family business thrives or fails: purpose, direction, and legacy. We explore how generational engagement plays a crucial role in succession planning, why governance is often misunderstood, and the steps every family business leader should take to ensure continuity across generations.

If you’re leading a family business and want to secure its future, this episode is packed with actionable insights.

• Define your purpose. Align the family and business around a clear mission to guide decision-making.
• Engage the next generation early. Start succession planning long before leadership transitions are needed.
• Build strong governance. Establish clear structures for decision-making without stifling family relationships.
• Prepare for tough conversations. Conflict is inevitable—having open discussions prevents crisis-driven decisions.
• Think long-term. Avoid short-term gains that could compromise the business’s future sustainability.

[03:10] - The shocking statistic: why 97% of family businesses fail before the fourth generation [08:25] - How to align your family and business around a shared purpose [14:40] - Why governance is misunderstood (and how to make it work for your business) [20:55] - The role of generational engagement in building leadership and succession plans [29:30] - How to balance business sustainability with family expectations

• The Power of Legacy by Charlie Likewise
• Connect with Charlie Likewise at expertsinhow.com

If this episode helped you, share it with a fellow business leader, follow the show, and leave us a review!

In this inspiring episode, I sit down with Serge Baidin, a serial entrepreneur and CEO of Bride and Groom Video, to explore how childhood dreams and a relentless drive for success can shape a thriving career. Serge takes us through his journey, from a challenging upbringing in Ukraine to building successful businesses that bring cherished memories to life for thousands of people around the world. Along the way, he shares key insights into leadership, the importance of stepping out of your comfort zone, and why risks are the oxygen of entrepreneurship.

Whether you're a budding entrepreneur or someone seeking inspiration to chase your dreams, Serge’s story is a testament to the power of determination, adaptability, and vision. Tune in to hear his hard-earned lessons on managing teams, building a growth mindset, and creating impact through innovation.

Episode Timeline: [2:22] – Serge introduces himself and shares how his childhood dreams shaped his entrepreneurial spirit. [6:08] – His first job as a construction assistant and the leadership lessons he learned at just 16. [10:45] – From wheelbarrows to websites: Serge’s pivot to becoming a freelance web developer. [15:30] – Why working for a fixed salary scares him and how performance-driven work fuels his motivation. [19:50] – Serge’s take on the transformative power of feedback and the importance of acting decisively. [21:07] – The vision behind Bride and Groom Video and his plans to help preserve memories for future generations. [23:04] – Serge’s one key message for the world: “Today is your best day.”

Links & Resources:

• Connect with Serge Baidin on LinkedIn
• Learn more about Bride and Groom Video: brideandgroomvideo.com
• Explore Serge’s website development company Markup Us: markuppus.com

Closing Note: If you enjoyed this episode, don’t forget to rate, review, and share the podcast. Your support helps us reach more listeners like you. Follow us for more inspiring stories and insights from incredible entrepreneurs around the globe!

In this episode, I’m joined by the extraordinary Nicole Greer, a certified coach, entrepreneur, and race car driver, whose mission is to help individuals energize their lives and build vibrant cultures. Together, we unpack her transformative SHINE framework—a method designed to illuminate the path to personal and professional success by integrating self-awareness, habits, integrity, and energy.

Nicole shares powerful insights on fostering resilience, cultivating grit, and taking actionable steps toward your goals, no matter how big or small. Along the way, we explore why tiny habits make a monumental impact, the art of self-leadership, and how the "six energies" can help you get lit—both figuratively and literally. This conversation is packed with actionable wisdom to help you lead with intention, create meaningful change, and thrive in both life and business.

Episode Highlights:

[00:00:03] - Why feeling stuck could be a sign to build a vibrant culture. [00:02:19] - Nicole’s journey from the restaurant industry to a passion for business and coaching. [00:05:04] - The importance of habits in cultivating resilience and grit. [00:10:04] - “What is it like to experience you?”: The powerful self-assessment question that transforms leadership. [00:14:10] - Integrity in leadership: Balancing accountability with compassion. [00:19:02] - Next right steps: How to break big goals into manageable actions. [00:26:03] - The six energies: Intellectual, emotional, spiritual, physical, social, and financial. [00:34:05] - Nicole’s advice for the world: "Get Lit"—lead with intention and transform the ordinary.

Links & Resources:

• Connect with Nicole Greer on LinkedIn: Nicole Greer
• Visit Nicole’s website: VibrantCulture.com

If you enjoyed this episode, please don’t forget to rate, review, and share the podcast. Your feedback helps us keep bringing you inspiring stories and actionable insights. Thank you for listening!

Change is inevitable, but why is it so hard to make it stick? In this episode, I sit down with Lior Arussy, one of the world’s leading experts on customer experience and business transformation, to uncover why most change initiatives fail and what you can do to make sure yours succeeds.

Lior doesn’t just talk about change from a boardroom perspective—he goes deep into the human side of transformation. From understanding why employees resist change to unlocking personal and organizational potential, Lior shares a powerful, bottom-up approach that challenges everything you thought you knew about leadership, identity, and strategy execution.

If you’ve ever struggled with change—whether in business or in life—this conversation is packed with insights that will shift your mindset and help you drive real, lasting transformation.

Episode Highlights

[2:02] – Why most change initiatives fail (hint: it’s not what you think) [3:47] – How employees tie their identity to their job tools—and why that holds them back [5:56] – The power of purpose: Why connecting work to meaning is the real game-changer [7:26] – 9 out of 10 organizations fail at change—Lior explains why [10:06] – Who’s writing your life story? How to take control of your own narrative [14:25] – How cynicism kills transformation (and what to do about it) [17:40] – The importance of fueling resilience with positive feedback [22:21] – The one message Lior would put on 10,000 billboards

Enjoyed the episode?

If you loved this conversation, share it with a friend, leave a review, and subscribe so you never miss an episode. Your support helps us bring more amazing guests like Lior to the show!

🎙️ Welcome to Leadership That Sells!

If you’ve been listening for a while, you’ll notice something’s changed—this podcast has a new name and a sharper focus. We’re now Leadership That Sells, a show dedicated to helping sales managers lead with confidence, drive performance, and unlock their team’s full potential.

Why the shift? After working with sales managers, revenue leaders, and business development pros, it’s clear that great selling doesn’t automatically mean great leadership—yet most new sales managers get little to no leadership training. In a world where AI is changing the sales game, leading people is the real differentiator. Sales leadership is one of the most overlooked yet powerful levers for business growth.

In this episode, I break down: ✅ Why the podcast is evolving and what you can expect going forward ✅ The critical skills sales managers need to lead and inspire performance ✅ Upcoming episodes covering feedback, coaching, accountability, and more ✅ How you can develop your leadership skills—whether through self-paced learning, live cohorts, or exclusive masterclasses

👉 Want to lead with confidence and drive better results? Check out The Leadership That Sells Playbook at https://practical-leadership.academy with self-paced courses, live cohorts, and exclusive masterclasses, there’s an option that fits.

🎧 Hit play and let’s dive in.