In this episode, Dr. Shawn Tittle discusses his transition from a working as a highly specialized cardiothoracic surgeon to serving as the senior vice president and system chief quality officer of system safety, quality and service at Houston Methodist.

Expert: Shawn Tittle, MD, senior vice president and system chief quality officer for the Houston Methodist Department of System Safety, Quality and Service

Notable topics covered:

• Culture of safety
• Principles of high reliability
• Vizient Inc. scorecard and national benchmarking
• Houston Methodist Quality, Safety and Well-being Institute

Links:

• Shawn Tittle, MD (LinkedIn)
• Houston Methodist Quality & Patient Safety
• Houston Methodist The Patient Experience
• PODCAST: Advancing the Science of Quality Improvement | Quality Time with Dr. Schaal
• Vizient Inc.
• The Framework for High Reliability Healthcare
• Crossing the Quality Chasm
• To Err is Human

In this episode, nursing leaders Gail M. Vozzella and Caroline Mascarenhas discuss how Houston Methodist's implementation of virtual nursing and innovative technologies has transformed health care delivery, enhanced care coordination and improved patient safety.

Experts:

• Gail M. Vozzella DNP, RN, NEA-BC, senior vice president and chief nurse executive at Houston Methodist
• Caroline Mascarenhas, DNP, RN, NEA-BC, vice president and chief nursing officer at Houston Methodist Cypress Hospital

Notable topics covered:

• How virtual nursing and innovative technology have improved patient safety
• Cooperative efforts of virtual and bedside nursing
• Role of nursing in care coordination and patient outcomes

Links:

• Gail M. Vozzella DNP, RN, NEA-BC (LinkedIn)
• Caroline Mascarenhas, DNP, RN, NEA-BC (LinkedIn)
• Houston Methodist Department of Nursing
• Houston Methodist Cypress Hospital
• Florence Nightingale (1820-1910): The Founder of Modern Nursing

In this episode, Dr. Don M. Berwick, a foundational figure in health care quality improvement, shares his perspective on how far we've come in our pursuit to improve patient safety through the design of a safer health system — and how far we have left to go.

Expert: Dr. Don M. Berwick, president emeritus and senior fellow at the Institute for Health Care Improvement (IHI), which he co-founded in 1991 and led as its first CEO, former administrator of the Centers for Medicare and Medicaid Services and former faculty member at Harvard Medical School and the Harvard T.H. Chan School of Public Health.

Notable topics covered:

• The development and adoption of the science of health care improvement
• The goal to close the quality gap through research and education
• The impact of a psychologically safe work environment on health outcomes

Links:

• Dr. Don M. Berwick (LinkedIn)
• Institute for Healthcare Improvement
• Centers for Medicare and Medicaid Services (CMS)
• To Err is Human
• Crossing the Quality Chasm
• Improvement Advisor Professional Development Program

Ms. Mary A. Daffin discusses her impact on Houston Methodist's quality and patient safety initiatives as a member of the board of directors and how her deep Methodist faith underscores her commitment to her role.

Expert: Mary A. Daffin, JD Of Counsel, Barrett Daffin Frappier Turner & Engel, LLP, Vice Chair Board of Directors, Houston Methodist Hospital System and chair of multiple committees including the executive committee of the Houston Methodist DeBakey Heart and Vascular Center, quality and patient safety and system quality integration

Notable topics covered:

• Understanding the role and reach of a board of directors
• Centering quality as strategic goal of health care institutions
• Bettering patient outcomes with innovative technology

Links:

• Mary Daffin
• Houston Methodist Board of Directors
• Why Choose Houston Methodist

In this episode, Dr. Terence Flotte discusses his efforts to train the next generation of physician leaders as dean of the UMass Chan Medical School, the ever-changing preferences of medical residency selection and the evolving field of health systems science.

Expert: Terence Flotte, M.D., the Celia and Isaac Haidak Professor, is provost and executive deputy chancellor and dean of UMass Chan Medical School. He has faculty appointments as Professor in the Department of Genetic and Cellular Medicine and Pediatrics.

Notable topics covered:

• The advancement of medical education and training
• The importance of educating the next generation of physician leaders in academic medicine
• The current landscape of medical residency
• The evolving field of health systems science

Links:

• Terence R. Flotte, MD | Senior Leadership | Office of the Chancellor | UMass Chan Medical School
• Terry Flotte, MD LinkedIn
• About UMass Chan Medical School
• Tomorrow's Doctors, Tomorrow's Cures | AAMC
• LCME | Liaison Committee on Medical Education
• Teaching health systems science | American Medical Association

In this panel episode, Rev. Dr. Charles Millikan and Rev. Stacy Auld discuss an In this panel episode, Rev. Dr. Charles Millikan and Rev. Stacy Auld discuss an aspect of care foundational to Houston Methodist: spiritual care and values integration. They share how the care that board-certified chaplains provide to patients and caregivers helps them navigate the most trying of circumstances.

Experts:

• Rev. Dr. Charles Millikan, vice president for spiritual care and values integration at Houston Methodist, Dr. Ronny W. and Ruth Ann Barner Centennial Chair in Spiritual Care
• Rev. Stacy Auld, system director of spiritual care and values integration atHouston Methodist

Notable topics covered:

• Houston Methodist spiritual care and values integration
• Houston Methodist's I CARE values: integrity, compassion, accountability, respect and excellence
• Spiritual care, patient satisfaction and employee engagement
• Spiritual care and biomedical ethics
• Board certification process for chaplains

Links:

• Houston Methodist Spiritual Care and Values Integration
• Reverend Dr. Charles Millikan
• Reverend Stacy Auld
• Association of Professional Chaplains
• The Role of Spirituality in Health Care
• Spirituality Linked with Better Health Outcomes, Patient Care

In this episode, Roberta Schwartz, PhD, shares how Houston Methodist's focused approach to using data and willingness to embrace forward-thinking technology have resulted in world-class patient care and outcomes.

Expert: Roberta Schwartz, PhD, executive vice president of Houston Methodist Hospital and chief innovation officer of Houston Methodist

Notable topics covered:

• The decision to focus on key metrics to improve quality
• The progression of Houston Methodist's rankings from Vizient and U.S. News and World Report
• The collaborative nature between health care institutions to achieve high quality outcomes
• The adoption of telemedicine and artificial intelligence to improve care

Links:

• Roberta (Levy) Schwartz | LinkedIn
• Why Choose Houston Methodist
• Houston Methodist Center for Innovation
• Healthcare Insights from Digital Innovation Obsessed People (DIOP)

In this episode, Dr. Tait Shanafelt discusses his pioneering research and progress made in the last 20 years to advance physician well-being and resilience for the benefit of both caregivers and patients.

Expert: Tait Shanafelt, M.D., chief wellness officer, associate dean, and Jeanie and Stewart Richie Professor of Medicine at Stanford University.

Notable Topics Covered:

• Physician and clinician well-being and fulfillment
• Standford Model of Physician Well-being
• The connection between physician well-being and quality outcomes
• Three elements of occupational syndrome

Links:

• Tait Shanafelt | Stanford Health Care
• The Stanford Model of Professional Fulfillment™
• Wellness-Centered Leadership: Equipping Health Care Leaders to Cultivate Physician Well-Being and Professional Fulfillment
• The Healthcare Professional Well-being Academic Consortium (PWAC)
• Advancing Physician Well-Being: A Population Health Framework
• Physician Well-being 2.0: Where Are We and Where Are We Going?
• Physician Burnout and Well-Being: A Systematic Review and Framework for Action