Payment portals are becoming more common in the LBM industry—but they’re not always making life easier.

In this episode, Thea Dudley and Robert Tiffin discuss how AP-side portals are changing the invoicing and payment process, often leading to delays, added complexity, and new risks for dealers.

They explore the real-world impact on credit teams, the challenges of training and adoption, and what this shift means for cash flow and customer relationships.

Sponsored by Nuvo, the smarter way for LBM suppliers to streamline credit onboarding and start selling faster.

In this episode of LBM Talks Social Media, Sally Lacey talks with McCoy Clark of Gifford Lumber about how humor is driving engagement and helping their business stand out.

At just 21, McCoy has built a strong social media presence by focusing on authentic, entertaining content instead of overly polished posts. He shares how he comes up with ideas, adapts content for different platforms, and turns everyday moments into videos that customers actually want to watch.

You’ll also hear what he’s learned about what works (and what doesn’t), why consistency matters, and how LBM companies can create better content without overthinking it.

Credit isn’t black and white. It’s gray.

In this episode, Thea Dudley breaks down the reality of credit management in the LBM industry: making high-pressure decisions with incomplete information. From navigating risk and relationships to relying on instinct and experience, she shares how credit professionals operate when there are no clear answers.

Learn how to approach uncertainty, apply the 4 C’s of credit, and build the confidence needed to make the call—even when the data isn’t there.

If you’ve ever felt the pressure of approving (or denying) a deal without all the facts, this episode is for you.

Check out Nuvo: https://nuvo.com