Episodios

  • Creating Standout Guest Experiences with Mark Lumpkin of STR Cribs

    Creating Standout Guest Experiences with Mark Lumpkin of STR Cribs
    Jul 11 2025
    In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Mark Lumpkin, Sales Director at STR Cribs, to explore how strategic property improvements and quality amenities drive success in today's competitive vacation rental market. With over a decade in the industry as a licensed general contractor, Mark reveals his "heads and beds" strategy for maximizing revenue through legal space conversions, why investing in quality amenities saves money long-term, and how themed properties eliminate competition by creating unique guest experiences. From transforming garages into profitable bedrooms to building Dallas Cowboys-themed retreats with original stadium seating, Mark demonstrates that understanding your guest avatar and focusing on exceptional properties, rather than managing hundreds of mediocre ones, is what separates successful STR investors from those experiencing declining revenues. This episode is sponsored by Bluetent.
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    33 m
  • What I Wish I Knew: Lessons from Vacation Rental Leaders

    What I Wish I Knew: Lessons from Vacation Rental Leaders
    Jul 1 2025
    In this compilation episode of The Vacation Rental Show, host Lynell Gordon explores the hard-won wisdom of industry veterans who share their most expensive early mistakes. Jonathan Fonvielle reveals why being selective with homeowners matters more than chasing revenue, Scott Leggat emphasizes that advocacy must be proactive rather than reactive, and Adam Knight discusses the dangers of scaling too quickly without focus. From the wrong homeowner costing more than lost revenue to regulatory battles being won before they start, these leaders share the hindsight lessons that could save new operators years of struggle and significant financial loss. This episode is sponsored by Bluetent.
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    7 m
  • The New Rules for Maximizing Vacation Rental Income

    The New Rules for Maximizing Vacation Rental Income
    Jun 25 2025
    In this compilation episode of The Vacation Rental Show, host Lynell Gordon explores revolutionary revenue strategies that are reshaping the vacation rental industry for 2025. From Bryant Loy's disruptive minimum stay experiments to Francois Gouelo's $650 early check-in success in Aspen, this episode reveals three critical revenue pillars: pricing innovation, strategic upsells, and advocacy protection. Featuring insights from revenue management experts at Rev Max, Desiree Garcia's value-add breakthroughs, and Scott Leggat's regulatory defense strategies, property managers will discover why shorter stays often generate more revenue, how cleaning fee waivers outsell percentage discounts, and why $2 per reservation could save entire business models from regulatory threats. This episode is sponsored by Rental Guardian.
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    9 m
  • How Luxury Hospitality Is Built on Human Connection with Kory Rankine of Escape Luxury Hospitality

    How Luxury Hospitality Is Built on Human Connection with Kory Rankine of Escape Luxury Hospitality
    Jun 18 2025
    In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Kory Rankine, founder of Escape Luxury Hospitality, to explore how authentic human connection drives success in Miami's competitive luxury rental market. With over a decade in hospitality, Kory reveals his daily outreach strategy of adding 30 new contacts to build partnerships, why luxury is about experience over amenities, and how he competes with five-star hotels by offering privacy and dedicated service. From creating unforgettable guest experiences like combined bachelor/bachelorette weekends to turning his grandmother's birthday into the ultimate luxury stay, Kory demonstrates that building relationships—not just relying on technology—is what separates true luxury brands from the competition. This episode is sponsored by Streamline.
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    43 m
  • How Right to Rent Is Building STR Defense Networks with Scott Leggat of Inhabit

    How Right to Rent Is Building STR Defense Networks with Scott Leggat of Inhabit
    Jun 11 2025
    In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Scott Leggat, Director of Government Advocacy and Affairs at Inhabit, to discuss the critical advocacy battles shaping the vacation rental industry's future. With decades of experience from property management to leading tech company LSI, Scott reveals how the Right to Rent initiative raised $200,000 in just two weeks, why OTAs are capturing 50% of property manager revenue through merchant of record control, and the federal regulations that took effect May 12th. Whether you're managing properties in Hawaii's complex regulatory environment or Florida's preemption battles, Scott's insights on building proactive defense networks will protect your business from the regulatory threats ahead. This episode is sponsored by Streamline.
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    30 m
  • How Safety-First Strategies Are Preventing Vacation Rental Tragedies with Justin Ford of Breezeway

    How Safety-First Strategies Are Preventing Vacation Rental Tragedies with Justin Ford of Breezeway
    Jun 3 2025
    Join host Lynell Gordon as she sits down with Justin D Ford, Director of Short Term Rental Safety at Breezeway and renowned vacation rental safety expert. In this critical episode, Justin reveals the life-saving safety protocols that most property managers overlook, from the monthly smoke alarm maintenance that could prevent criminal charges to the new flame detection technology protecting against lithium battery fires. Learn why four homeowners have been arrested for negligent homicide due to faulty smoke alarms, discover the surprising truth about hot tub fires, and get actionable steps to protect your guests, your business, and yourself from devastating liability. This episode could literally save lives and your vacation rental business. This episode is sponsored by Rental Guardian.
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    42 m
  • How $2 Per Reservation Is Scaling Vacation Rental Advocacy with David Krauss of Rent Responsibly

    How $2 Per Reservation Is Scaling Vacation Rental Advocacy with David Krauss of Rent Responsibly
    May 28 2025
    Join host Lynell Gordon as she sits down with David Krauss, CEO of Rent Responsibly and a driving force behind industry-wide short-term rental advocacy. In this episode, David introduces the Right to Rent Collaborative, a first-of-its-kind initiative that empowers property managers to fuel advocacy efforts through a simple $2 per reservation model. Learn how this scalable and sustainable platform is paving the way for standardized, professionalized vacation rentals—and why now is the time to get involved. Discover actionable steps to support your state-level associations, integrate advocacy into your operations with ease, and contribute to a movement that’s already raised over $188,000 in founding donations. Ideal for both new and experienced operators looking to protect their business and strengthen the entire vacation rental ecosystem. This episode is sponsored by iTrip.
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    34 m
  • How Tech-Free Stays Are Redefining Hospitality with Eric D. Moeller of Freewyld

    How Tech-Free Stays Are Redefining Hospitality with Eric D. Moeller of Freewyld
    May 20 2025
    Join host Lynell Gordon as she sits down with Eric D. Moeller, CEO of Freewyld and a leader in redefining the vacation rental experience. In this episode, Eric shares how stepping away from technology can actually enhance your business and your life. He introduces “Wyld Mode,” a distinctive guest experience model designed to help people unplug and reconnect with nature, loved ones, and themselves. Discover actionable strategies for mindful disconnection, including 15-minute focused meetings, setting intentional tech-free periods, and creating space for strategic thinking. Perfect for vacation rental operators seeking to improve guest satisfaction while achieving a healthier, more intentional work-life balance. This episode is sponsored by iTrip.
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    28 m