Are you burning out from trying to please everyone while your MSP slowly kills your personal life? What if putting yourself first actually made you better at serving clients?

00:00 Introduction and misconceptions about Harold

02:30 The lazy person's guide to MSP efficiency

06:00 Why fancy proposals kill your close rate

11:00 34 years without hiring a single salesperson

16:30 The 10% client rule that prevents business death

22:00 "I don't like this" - the 4 words that scale MSPs

27:30 Why selfishness is the key to MSP success

32:00 Building sustainable business through boundaries

In this episode, Harold Mann reveals how strategic selfishness built his bulletproof MSP over 34 years. His contrarian approach puts operational excellence and personal well-being first - leading to better client outcomes and sustainable growth.

We cover:

- Why being "extremely lazy" drives better business decisions

- The mortality event that taught him the 10% client concentration rule

- How one-page proposals actually improved his close rates

- Why "I don't like this" became his team's most powerful tool

- The restaurant analogy for premium MSP positioning

- Why selfishness prevents burnout and improves service delivery

👤 Guest: Harold Mann, CEO of Mann Consulting, San Francisco-based MSP specializing in Mac environments with global co-managed IT partnerships

👇 Do you struggle with putting boundaries in your MSP business? Share how you balance client demands with self-care in the comments!

Are you struggling to grow your MSP revenue without feeling like you're constantly selling to your existing clients?

00:00 The richest opportunities in your existing clients

05:30 Right-sizing clients from the start

11:00 The power of structured technology reviews

16:30 Avoiding costly accounting mistakes

22:00 Client communication strategies that work

27:30 Building sustainable client relationships

In this episode, Barbara Paluszkiewicz, CEO of CDN Technologies, reveals how to grow revenue from existing clients without aggressive upselling tactics. With 30 years of MSP experience, Barbara shares practical wisdom on packaging services properly from day one.

We cover:

• Why charging for assessments sets the right client expectations

• How to structure your fundamental package to ensure profitability

• The biggest financial mistake MSPs make (and how to avoid it)

• Effective communication strategies that clients appreciate

• How to handle technology reviews that naturally lead to additional revenue

👤 Guest: Barbara Paluszkiewicz, CEO of CDN Technologies

👇 How do you grow revenue from existing clients without feeling salesy? Share your thoughts in the comments!

Are your MSP account managers just maintaining clients instead of growing your most valuable revenue opportunities?

00:00 The overlooked value of account management

05:30 Setting up account managers for success

11:00 First steps for new account managers

16:30 Building strategic customer relationships

22:00 Creating account growth opportunities

27:30 Account management as a growth engine

In this episode, Warwick Brown shares proven account management strategies that help MSPs grow profitable revenue from existing clients. Learn why client retention deserves as much celebration as new sales and how to transform your account management into a true growth engine.

We cover:

• Why account management is the true growth engine for MSPs

• How to properly structure and empower your account management team

• First-day strategies for new account managers to build credibility

• Tactical approaches to segment and prioritize your client base

• How Warwick renewed a $12M account that was ready to leave

👤 Guest: Warwick Brown, Account Management Expert

👇 How are you currently handling account management in your MSP? Share your approach in the comments!