The Hidden Power of Middle Management

Hosts: Mervyn Dinnen

Guest: Gary Cookson,

Summary

In this episode of the HR Means Business podcast, host Mervyn Dinnen speaks with Gary Cookson about the often-overlooked role of middle managers in organizations. They discuss the challenges faced by middle managers, including the emotional labor they perform, the invisible work that goes unrecognized, and the need for better preparation and support. The conversation emphasizes the importance of middle managers in navigating change, particularly in the context of AI and hybrid working environments. They also highlight the need for organizations to redefine the role of middle managers and empower them to create a positive impact on workplace culture and performance.

Chapters

00:00 Introduction to Middle Management Dynamics

05:15 The Emotional Reality of Middle Management

10:05 Invisible Work and Its Impact

13:21 Navigating Change and Uncertainty

21:18 Adapting to AI and Hybrid Work

25:18 Transforming Perspectives on Middle Management

27:21 The New Manager Bounce and Its Implications

Thank you for your continued support of the show and subscribe wherever you get your podcasts!

The HR Happy Hour Network is sponsored by Workhuman.

The role of HR is changing fast—and the leaders who move beyond administration into true business leadership will have the edge. Workhuman Live is where that shift becomes real. Four transformative days in Orlando built around the challenges HR leaders are facing now. With 65-plus standout speakers, you'll get practical, research-backed insights you can use immediately, honest conversations with leaders under the same pressure, and a human-first experience designed to energize – not exhaust. It's why 93% of past attendees left inspired—and why you need to be there this April 27-30. Register now at WorkhumanLive.com and use code HRHAPPYHOUR before February 2/28 to save 20%. That's HRHAPPYHOUR, all one word.

Connecting Operations and HR for the Frontline Workforce

Host: Steve Boese

Guest: Chris Kuntz, VP of Strategic Operations at Augmentir

Summary

In this conversation, Steve Boese engages with Chris Kuntz to discuss the critical role of AI in empowering frontline workers in manufacturing. They explore how Augmentir is addressing the needs of deskless workers, the importance of data-driven insights for management, and the balance between monitoring and worker empowerment. The discussion also highlights the future of AI agents in the workplace and the innovative approaches companies are taking to enhance worker experiences and operational efficiency.

Chapters

00:00 The Importance of AI for Frontline Workers

03:05 Augmentir's Role in Empowering Workers

05:57 Use Cases for AI in Manufacturing

08:57 Data-Driven Insights for Management

14:46 The Future of AI Agents in the Workplace

17:59 Innovations in Worker Empowerment

20:56 The Human Element in AI Integration

Thank you for your continued support of the show and subscribe wherever you get your podcasts!

The HR Happy Hour Network is sponsored by Workhuman.

The role of HR is changing fast—and the leaders who move beyond administration into true business leadership will have the edge. Workhuman Live is where that shift becomes real. Four transformative days in Orlando built around the challenges HR leaders are facing now. With 65-plus standout speakers, you'll get practical, research-backed insights you can use immediately, honest conversations with leaders under the same pressure, and a human-first experience designed to energize – not exhaust. It's why 93% of past attendees left inspired—and why you need to be there this April 27-30. Register now at WorkhumanLive.com and use code HRHAPPYHOUR before February 2/28 to save 20%. That's HRHAPPYHOUR, all one word.

Polymorphism at Work: A Radical New Way to Think About Organizations

Hosts: Mervyn Dinnen

Guest: Perry Timms, Chief Energy Officer and Founder: People & Transformational HR Ltd

Summary

In this episode of the HR Means Business podcast, host Mervyn Dinnen interviews Perry Timms, a thought leader in HR, about the concept of polymorphic organizations. Timms explains that polymorphism refers to the ability of organizations to adapt and change their structure and processes in response to varying demands and data. They discuss the importance of moving away from traditional, rigid organizational models to more fluid and adaptive approaches that can better meet the challenges of the modern business landscape. The conversation also touches on the role of leadership in fostering this adaptability, the implications for traditional industries, and the steps organizations can take to begin their transformation towards a polymorphic model.

Chapters

00:00 Introduction to Polymorphic Organisations

05:20 Understanding Polymorphism in Organisations

09:40 The Shift from Traditional to Adaptive Models

14:38 Leadership in a Polymorphic World

20:10 The Impact on Business Metrics and Shareholders

24:02 Implementing Change in SMEs

27:34 Resources for Further Learning

Thank you for your continued support of the show and subscribe wherever you get your podcasts!

The HR Happy Hour Network is sponsored by Workhuman.

The role of HR is changing fast—and the leaders who move beyond administration into true business leadership will have the edge. Workhuman Live is where that shift becomes real. Four transformative days in Orlando built around the challenges HR leaders are facing now. With 65-plus standout speakers, you'll get practical, research-backed insights you can use immediately, honest conversations with leaders under the same pressure, and a human-first experience designed to energize – not exhaust. It's why 93% of past attendees left inspired—and why you need to be there this April 27-30. Register now at WorkhumanLive.com and use code HRHAPPYHOUR before February 2/28 to save 20%. That's HRHAPPYHOUR, all one word.

Thanks for joining us.