The Hidden Power of Middle Management

Hosts: Mervyn Dinnen

Guest: Gary Cookson,

Summary

In this episode of the HR Means Business podcast, host Mervyn Dinnen speaks with Gary Cookson about the often-overlooked role of middle managers in organizations. They discuss the challenges faced by middle managers, including the emotional labor they perform, the invisible work that goes unrecognized, and the need for better preparation and support. The conversation emphasizes the importance of middle managers in navigating change, particularly in the context of AI and hybrid working environments. They also highlight the need for organizations to redefine the role of middle managers and empower them to create a positive impact on workplace culture and performance.

Chapters

00:00 Introduction to Middle Management Dynamics

05:15 The Emotional Reality of Middle Management

10:05 Invisible Work and Its Impact

13:21 Navigating Change and Uncertainty

21:18 Adapting to AI and Hybrid Work

25:18 Transforming Perspectives on Middle Management

27:21 The New Manager Bounce and Its Implications

Thank you for your continued support of the show and subscribe wherever you get your podcasts!

The HR Happy Hour Network is sponsored by Workhuman.

The role of HR is changing fast—and the leaders who move beyond administration into true business leadership will have the edge. Workhuman Live is where that shift becomes real. Four transformative days in Orlando built around the challenges HR leaders are facing now. With 65-plus standout speakers, you'll get practical, research-backed insights you can use immediately, honest conversations with leaders under the same pressure, and a human-first experience designed to energize – not exhaust. It's why 93% of past attendees left inspired—and why you need to be there this April 27-30. Register now at WorkhumanLive.com and use code HRHAPPYHOUR before February 2/28 to save 20%. That's HRHAPPYHOUR, all one word.

Connecting Operations and HR for the Frontline Workforce

Host: Steve Boese

Guest: Chris Kuntz, VP of Strategic Operations at Augmentir

Summary

In this conversation, Steve Boese engages with Chris Kuntz to discuss the critical role of AI in empowering frontline workers in manufacturing. They explore how Augmentir is addressing the needs of deskless workers, the importance of data-driven insights for management, and the balance between monitoring and worker empowerment. The discussion also highlights the future of AI agents in the workplace and the innovative approaches companies are taking to enhance worker experiences and operational efficiency.

Chapters

00:00 The Importance of AI for Frontline Workers

03:05 Augmentir's Role in Empowering Workers

05:57 Use Cases for AI in Manufacturing

08:57 Data-Driven Insights for Management

14:46 The Future of AI Agents in the Workplace

17:59 Innovations in Worker Empowerment

20:56 The Human Element in AI Integration

Thank you for your continued support of the show and subscribe wherever you get your podcasts!

The HR Happy Hour Network is sponsored by Workhuman.

The role of HR is changing fast—and the leaders who move beyond administration into true business leadership will have the edge. Workhuman Live is where that shift becomes real. Four transformative days in Orlando built around the challenges HR leaders are facing now. With 65-plus standout speakers, you'll get practical, research-backed insights you can use immediately, honest conversations with leaders under the same pressure, and a human-first experience designed to energize – not exhaust. It's why 93% of past attendees left inspired—and why you need to be there this April 27-30. Register now at WorkhumanLive.com and use code HRHAPPYHOUR before February 2/28 to save 20%. That's HRHAPPYHOUR, all one word.

Polymorphism at Work: A Radical New Way to Think About Organizations

Hosts: Mervyn Dinnen

Guest: Perry Timms, Chief Energy Officer and Founder: People & Transformational HR Ltd

Summary

In this episode of the HR Means Business podcast, host Mervyn Dinnen interviews Perry Timms, a thought leader in HR, about the concept of polymorphic organizations. Timms explains that polymorphism refers to the ability of organizations to adapt and change their structure and processes in response to varying demands and data. They discuss the importance of moving away from traditional, rigid organizational models to more fluid and adaptive approaches that can better meet the challenges of the modern business landscape. The conversation also touches on the role of leadership in fostering this adaptability, the implications for traditional industries, and the steps organizations can take to begin their transformation towards a polymorphic model.

Chapters

00:00 Introduction to Polymorphic Organisations

05:20 Understanding Polymorphism in Organisations

09:40 The Shift from Traditional to Adaptive Models

14:38 Leadership in a Polymorphic World

20:10 The Impact on Business Metrics and Shareholders

24:02 Implementing Change in SMEs

27:34 Resources for Further Learning

Thank you for your continued support of the show and subscribe wherever you get your podcasts!

The HR Happy Hour Network is sponsored by Workhuman.

The role of HR is changing fast—and the leaders who move beyond administration into true business leadership will have the edge. Workhuman Live is where that shift becomes real. Four transformative days in Orlando built around the challenges HR leaders are facing now. With 65-plus standout speakers, you'll get practical, research-backed insights you can use immediately, honest conversations with leaders under the same pressure, and a human-first experience designed to energize – not exhaust. It's why 93% of past attendees left inspired—and why you need to be there this April 27-30. Register now at WorkhumanLive.com and use code HRHAPPYHOUR before February 2/28 to save 20%. That's HRHAPPYHOUR, all one word.

Thanks for joining us.

The Manager Method: Practical Strategies to Lead with Empathy and Confidence

Hosts: Steve Boese and Trish Steed

Guest: Ashley Herd, Former Head of HR, Podcast Host and Author

Summary

In this episode of the At Work in America show, Steve Boese and Trish Steed welcome Ashley Herd, a former head of HR, podcast host, and author, to discuss the critical role of managers in the workplace. The conversation explores the challenges managers face, particularly regarding their mental health and the impact they have on employee experiences. Ashley shares insights from her book, "The Manager Method," emphasizing the importance of communication, empathy, and proactive leadership strategies to foster a positive work environment. They discuss the common pitfalls of management, such as the tendency to avoid difficult conversations and the pressure managers feel to have all the answers. The episode ends with practical advice for managers on how to navigate stress and burnout, both for themselves and their teams, while encouraging open dialogue and collaboration. This conversation serves as a valuable resource for anyone looking to enhance their management skills and improve workplace culture.

Chapters

01:30 Welcome, updates, and introduction

04:13 The Importance of Managers

08:43 Communication Strategies for Managers

12:04 Empathy in Leadership

19:14 Managing Remote Teams

23:37 Addressing Burnout and Stress

36:23 Resources and Takeaways

Thank you for your continued support of the show and subscribe wherever you get your podcasts!

The HR Happy Hour Network is proudly sponsored by Workhuman. The workplace is changing fast—and the leaders who understand what's coming will have the advantage.

Workhuman's annual Trends Webinar returns January 29th with research-backed insights on the hottest trends shaping 2026. Discover how top organizations are navigating AI, psychological safety, performance, and equity to outperform their competition—plus exclusive findings from McKinsey's Women in the Workplace 2026 report.

Featuring an expert panel from McKinsey and Workhuman, you'll get the intelligence you need to lead with confidence this year.

Join the Trends Webinar live January 29th at noon Eastern, or catch the replay on demand. Register for free at Workhuman.com

Improving Employee Engagement and Retention Through Analytics

Hosts: Steve Boese and Trish Steed

Guest: Curtis Forbes, Founder & CEO at MustardHub

Summary

In this episode of the At Work in America show, hosts Steve Boese and Trish Steed welcome Curtis Forbes, founder and CEO of MustardHub, to discuss the critical issues of employee retention and engagement, particularly in small to mid-sized businesses. Curtis shares his unique journey from a music background to creating a workforce engagement platform aimed at reducing turnover and strengthening company culture. The conversation looks at the challenges of identifying turnover issues, the costs associated with employee disengagement, and the importance of predictive analytics in understanding employee behavior. They emphasize the role of technology in making company culture visible and the necessity of building habits that reinforce organizational values. The episode concludes with insights on MustardHub's freemium model, making it accessible for small businesses to enhance their employee engagement strategies.

Chapters

01:07 Understanding Employee Retention and Engagement

09:04 Identifying and Addressing Turnover Challenges

11:52 The Importance of Predictive Analytics in Retention

16:36 Building a Culture of Engagement

21:38 A Solution for Small Businesses

28:32 Freemium Model and Accessibility of MustardHub

33:28 Conclusion and Final Thoughts

Thank you for your continued support of the show and subscribe wherever you get your podcasts!

The HR Happy Hour Network is proudly sponsored by Workhuman. The workplace is changing fast—and the leaders who understand what's coming will have the advantage.

Workhuman's annual Trends Webinar returns January 29th with research-backed insights on the hottest trends shaping 2026. Discover how top organizations are navigating AI, psychological safety, performance, and equity to outperform their competition—plus exclusive findings from McKinsey's Women in the Workplace 2026 report.

Featuring an expert panel from McKinsey and Workhuman, you'll get the intelligence you need to lead with confidence this year.

Join the Trends Webinar live January 29th at noon Eastern, or catch the replay on demand. Register for free at Workhuman.com

Enhancing Human Experience in the Digital Workplace

Hosts: Mervyn Dinnen

Guest: Martin Jackson, Future Experiences and Innovation Manager at Insights

Summary

In this episode of the HR Means Business podcast, host Mervyn Dinnon discusses the evolving landscape of HR technology with Martin Jackson, the Future Experiences and Innovation Manager at Insights. They explore how technology can enhance the human experience at work, the importance of personalization in AI, and the relevance of the Insights Discovery model in today's workplaces. The conversation delves into the challenges HR leaders face in maintaining engagement and communication amidst rapid technological changes, and how behavioral intelligence can inform better decision-making and employee experiences.

Chapters

00:00 The Future of Work and Technology

05:06 Understanding Insights Discovery Model

07:32 Digitizing Personality Insights with API

11:22 Enhancing Employee Experience through Technology

15:36 Addressing Engagement and Change Fatigue

20:32 Cultural Considerations in Tech Adoption

22:46 The Future of AI and Personalization

Thank you for your continued support of the show and subscribe wherever you get your podcasts!

The HR Happy Hour Network is proudly sponsored by Workhuman. The workplace is changing fast—and the leaders who understand what's coming will have the advantage.

Workhuman's annual Trends Webinar returns January 29th with research-backed insights on the hottest trends shaping 2026. Discover how top organizations are navigating AI, psychological safety, performance, and equity to outperform their competition—plus exclusive findings from McKinsey's Women in the Workplace 2026 report.

Featuring an expert panel from McKinsey and Workhuman, you'll get the intelligence you need to lead with confidence this year.

Join the Trends Webinar live January 29th at noon Eastern, or catch the replay on demand. Register for free at Workhuman.com

2025 in Review: The Conversations Shaping Work in 2026

Hosts: Steve Boese and Trish Steed

Guests: Mervyn Dinnen, Jack McFarlane, & Nick Schlemmer

Summary

In this episode of the HR Happy Hour Show, hosts Steve Boese and Trish Steed reflect on the past year and discuss their plans for 2026. They highlight the show's global reach, with listeners from 177 countries, and share insights from their favorite episodes of 2025. The conversation covers topics such as AI, hybrid work, leadership, and the importance of humanizing technology. They also discuss the impact of external factors on workplace wellbeing and the role of benefits in uniting a divided workforce. The episode concludes with a look ahead to new developments on the HR Happy Hour Network.

Takeaways

• The HR Happy Hour network reaches a global audience
• Wellbeing and mental health are crucial workplace discussions
• Hybrid and flexible work models are evolving
• Engagement with the audience is a priority for the network
• Memorable episodes and guests
• Collaboration and connection for the future
• New network developments coming...stay tuned!

Thank you for your continued support of the show and subscribe wherever you get your podcasts!

The HR Happy Hour Network is proudly sponsored by Workhuman. The workplace is changing fast—and the leaders who understand what's coming will have the advantage.

Workhuman's annual Trends Webinar returns January 29th with research-backed insights on the hottest trends shaping 2026. Discover how top organizations are navigating AI, psychological safety, performance, and equity to outperform their competition—plus exclusive findings from McKinsey's Women in the Workplace 2026 report.

Featuring an expert panel from McKinsey and Workhuman, you'll get the intelligence you need to lead with confidence this year.

Join the Trends Webinar live January 29th at noon Eastern, or catch the replay on demand. Register for free at Workhuman.com

2026: The Year of Ultimate Business Efficiency

Hosts: Jack McFarlane & Nick Schlemmer

Summary

In this episode of The Play by Play, Jack McFarlane and Nick Schlemmer discuss the transformative impact of AI on business efficiency as they enter 2026. They explore the financial implications of AI adoption, the role of Gen Z in integrating AI into workplaces, and how AI is reshaping corporate hierarchies. The conversation also touches on predictions for the future of work and pop culture, emphasizing the importance of adapting to technological advancements. Listen in!

Chapters

0:00 New Year Reflections

01:34 The Rise of AI in Business Efficiency

07:25 Financial Implications of AI Adoption

12:01 AI's Impact on Corporate Hierarchies

16:25 Gen Z's Role in AI Development

18:22 AI in the Workplace

21:24 AI as a Communication Coach

25:25 Predictions for 2026: Business and Beyond

Thank you for your continued support of the show and subscribe wherever you get your podcasts!

The HR Happy Hour Network is proudly sponsored by Workhuman. The workplace is changing fast—and the leaders who understand what's coming will have the advantage.

Workhuman's annual Trends Webinar returns January 29th with research-backed insights on the hottest trends shaping 2026. Discover how top organizations are navigating AI, psychological safety, performance, and equity to outperform their competition—plus exclusive findings from McKinsey's Women in the Workplace 2026 report.

Featuring an expert panel from McKinsey and Workhuman, you'll get the intelligence you need to lead with confidence this year.

Join the Trends Webinar live January 29th at noon Eastern, or catch the replay on demand. Register for free at Workhuman.com