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Drew Kimball, Relationship Manager at SpotOn, joins Zack Oates to talk about what it really takes to build lasting relationships in hospitality. With over 15 years in B2B sales and a background in restaurants, Drew shares stories from his work with operators, his time as a game store owner, and how he helps brands improve guest experience, efficiency, and revenue.

Zack and Drew discuss:

• Why relationship-building is Drew’s business superpower
• The four “core” pillars every restaurant should focus on
• Real-world examples of improving table turn and guest feedback
• How to provide value through authentic, personal connection
• What a board game store has to do with hospitality

Thanks, Drew!

Links:
https://www.linkedin.com/in/drew-kimball-844a1912/

https://www.linkedin.com/company/spoton/

https://www.instagram.com/spoton/

https://www.spoton.com/

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Zach takes the Ovation mic to the streets of Chicago for a special edition of the Two Question Podcast, recorded live at the National Restaurant Association Show. From tech innovators to restaurant operators, leaders across the industry answer two key questions: what should restaurants focus on over the next 12 months, and what tactics can improve the guest experience? You’ll hear quick insights, real-world tips, and recurring themes around data, human connection, and of course—using Ovation.

Thank you to all our amazing guests, including Sean Walchef, Scott Porter, Brandon Barton, and so many more.

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Alice Crowder, CMO of Krispy Krunchy Chicken, joins Zack Oates to break down how the brand grew to nearly 3,400 locations without traditional franchising. From gas stations to guest experience strategy, Alice shares how high-quality food, grassroots marketing, and authentic partnerships drive brand love and repeat visits.

Zack and Alice discuss:

• Why quality, value, and craveability win in any location
• How to grow using micro-influencers instead of ad budgets
• The power of authentic pride among convenience store operators
• Why guest experience starts with product and belief—not policy
• How to create emotional loyalty in unexpected settings

Thanks, Alice!

Links:

https://www.linkedin.com/in/alicecrowder/
https://www.linkedin.com/company/krispy-krunchy-foods/
https://www.instagram.com/krispykrunchychicken/
https://www.krispykrunchy.com/