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Lawrence Longo, serial food entrepreneur and founder of Off the Menu, joins Zack to share how building craveable products, creating genuine hospitality, and staying relentlessly simple have driven his success across multiple brands. As CEO of Prince Street Pizza, Irv’s Burgers, and The Bar Next Door, Lawrence talks about what it really takes to create businesses guests love—and how passion and great teams make it all possible. From launching viral pop-ups to building award-winning brands, he breaks down why consistency, hospitality, and product obsession matter more than trends. Whether it’s pizza, burgers, or cocktails, Lawrence shows how great guest experiences start long before the first bite.

Zack and Lawrence discuss:

• Building craveable experiences guests can’t forget
• Keeping operations simple while scaling multiple concepts
• Creating authentic hospitality instead of just transactions
• Balancing digital convenience with genuine guest care
• Why consistency and product obsession beat chasing trends
• Tune in to hear how Lawrence’s people-first approach and passion for great food are redefining hospitality at every level.

Thanks, Lawrence!

Links:
https://www.instagram.com/bigshot/
https://www.instagram.com/princestreetpizza/
https://www.instagram.com/irvsburgers/
https://www.instagram.com/thebarnextdoor/

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Yasaman Stewart, Senior Director of Marketing at Brix Holdings, joins Zack to share how consistency, energy, and real connection drive powerful guest experiences. Drawing from her deep operations and marketing background, Yasaman explains how brands can inspire their teams, build authentic connections, and turn recognition into loyalty.

Zack and Yasaman discuss:

• Why consistency in execution builds brand trust
• How operational passion elevates marketing efforts
• Creating emotional guest connections through genuine service
• Tailoring the guest experience while staying consistent
• Leveraging feedback and rewards to drive team motivation

Tune in to hear how Yasaman’s people-first approach is creating contagious excitement across brands.

Thanks, Yasaman!

Learn more:

https://ovationup.com/

https://www.linkedin.com/in/yasamanstewart/

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Kendall Ware, keynote speaker and franchise growth coach, joins Zack to share strategies for building memorable guest experiences rooted in authenticity, consistency, and connection. With a deep background in franchise leadership and hospitality, Kendall offers insights on what really drives guest loyalty—and how small moments make a big difference.

Zack and Kendall discuss:

• Sharing authentic leadership lessons through LinkedIn
• Strengthening franchisee and franchisor relationships
• Turning convenience into long-term guest connection
• Using data to uncover and fix operational gaps
• Adapting brand standards to local market needs

Tune in to hear how Kendall’s people-first approach is shaping the future of hospitality.

Thanks, Kendall!

Learn more:

https://ovationup.com/

https://kendallware.com/

Kendall Ware - Linkedin