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The Southwest Airlines Way
- Narrado por: Anna Fields
- Duración: 4 h y 17 m
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Resumen del Editor
Management lessons from the world's most profitable airline.
"If you want to understand how one organization can change the competitive rules of the game for an entire industry, read this book." (James L. Heskett, Baker Foundation professor, Harvard Business School and coauthor of The Value-Profit Chain)
Fortune magazine calls Southwest Airlines "the most successful airline in history". With a market value greater than the rest of the US airline industry combined, Southwest Airlines is an amazing company with amazing management practices. Drawing on extensive research and interviews with frontline Southwest employees, managers, and senior executives, The Southwest Airlines Way explains how Southwest's relationship-based performance principles can be adopted by managers in any industry, with dramatic results.
Full of frontline tales of Southwest's innovative management style, this compelling book explains how Southwest's relentless focus on high-performance relationships and its people-management practices have been the key to its unparalleled success in the airline industry. It reveals how any organization willing to invest the time and effort can learn from Southwest's management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers. This is the secret of how Southwest consistently outperforms its competitors in the high-pressure, time-sensitive airline industry.
Please note: This is an historical recording. The audio quality represents the technology of the time when it was produced.
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Historia4.5 out of 5 stars 62
Managers want great teams, but most build them around decades-old ideas and practices made popular by companies that have lost their edge. Extreme Teams looks at the new generation of teams driving growth in today's most innovative firms. They do this by doing things differently: hiring the right person instead of the best person; focusing on one priority while leaving room to explore new ideas; creating an environment where people are comfortable dealing with the uncomfortable.
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2 out of 5 stars
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Extreme Blah
- De Blair C en 05-03-18
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Time, Talent, Energy
- Overcome Organizational Drag and Unleash Your Team's Productive Power
- De: Eric Garton, Michael C. Mankins
- Narrado por: Gregory St. John
- Duración: 5 h y 19 m
- Versión completa
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General4.5 out of 5 stars 128
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Narración:4.5 out of 5 stars 110
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Historia4.5 out of 5 stars 106
Business leaders know that the key to competitive success is smart management of scarce resources. That's why companies allocate their financial capital so carefully. But capital today is cheap and abundant, no longer a source of advantage. The truly scarce resources now are the time, the talent, and the energy of the people in your organization - resources that are too often squandered.
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5 out of 5 stars
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A must read!
- De RSM en 08-20-17
De: Eric Garton, y otros
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The Outstanding Organization
- Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence
- De: Karen Martin
- Narrado por: Karen Martin
- Duración: 6 h y 5 m
- Versión completa
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General4.5 out of 5 stars 30
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Narración:4.5 out of 5 stars 28
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Historia4.5 out of 5 stars 27
After two decades in the trenches of helping companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs usually fail: Chaos, the sneaky but powerful force that frustrates customers, keeps business leaders awake at night, and saps company morale. In The Outstanding Organization, Karen offers a toolbox for combating chaos by creating the organizational conditions that will allow your improvement efforts to return greater gains.
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4 out of 5 stars
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Good breadth, shallow depth
- De aochoa19 en 02-09-21
De: Karen Martin
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Organizational Culture and Leadership, Fifth Edition
- De: Edgar H. Schein, Peter Schein
- Narrado por: Noah Michael Levine
- Duración: 12 h y 34 m
- Versión completa
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General4.5 out of 5 stars 117
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Narración:4 out of 5 stars 106
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Historia4 out of 5 stars 105
Organizational Culture and Leadership is the classic reference for managers and students seeking a deeper understanding of the inter-relationship of organizational culture dynamics and leadership. Author Edgar Schein is the 'father' of organizational culture, world-renowned for his expertise and research in the field; in this book, he analyzes and illustrates through cases the abstract concept of culture and shows its importance to the management of organizational change.
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1 out of 5 stars
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Terrible listening experience
- De Ashley en 01-26-19
De: Edgar H. Schein, y otros
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Journey to the Emerald City
- De: Roger Connors, Tom Smith, Craig Hickman
- Narrado por: Wayne Shepherd
- Duración: 2 h y 51 m
- Versión resumida
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General4 out of 5 stars 45
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Narración:4.5 out of 5 stars 35
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Historia4 out of 5 stars 36
Building on the success of their previous title, The Oz Principle, Connors and Smith explore the direct link between a company's culture and the results it produces. Journey to the Emerald City details a clear road map for accelerating the move to a culture of accountability in which people focus on achieving the results critical to a company's future.
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5 out of 5 stars
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Every creative leaders go to book
- De June en 01-08-18
De: Roger Connors, y otros
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How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- De: Roger Connors, Tom Smith
- Narrado por: Lloyd James
- Duración: 9 h y 53 m
- Versión completa
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General4 out of 5 stars 96
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Narración:4 out of 5 stars 61
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Historia4.5 out of 5 stars 61
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
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1 out of 5 stars
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HELP - How Can I Get The Lost Hours Back ?
- De Mike en 09-23-09
De: Roger Connors, y otros
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Clarity First
- How Smart Leaders and Organizations Achieve Outstanding Performance
- De: Karen Martin
- Narrado por: Karen Martin
- Duración: 8 h y 25 m
- Versión completa
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General4.5 out of 5 stars 67
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Narración:4 out of 5 stars 55
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Historia4 out of 5 stars 54
Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that “tolerance for ambiguity” has become a clichéd job requirement. It doesn’t have to be this way.
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1 out of 5 stars
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Not for me - dislike narrator's voice +
- De sharing1 en 10-11-19
De: Karen Martin
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The High-Potential Leader
- How to Grow Fast, Take on New Responsibilities, and Make an Impact
- De: Ram Charan, Geri Willigan
- Narrado por: Bob Reed
- Duración: 5 h y 48 m
- Versión completa
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General4.5 out of 5 stars 65
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Narración:4.5 out of 5 stars 55
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Historia4.5 out of 5 stars 55
Companies need high potential leaders (Hi-Pos) more than ever before to help them adapt to today's tumultuous, digitally-driven business environment. If you meet the Hi-Po criteria, you're in high demand - and this book explains how to fast-track yourself.
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4 out of 5 stars
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Good book for people wanting to climb the corporate ladder and for executives to accelerate high - potential leaders
- De Niel en 06-23-19
De: Ram Charan, y otros
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Leading with Cultural Intelligence, Second Editon
- The Real Secret to Success
- De: David Livermore
- Narrado por: Tim Andres Pabon
- Duración: 7 h y 52 m
- Versión completa
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General4 out of 5 stars 54
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Narración:4.5 out of 5 stars 41
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Historia4.5 out of 5 stars 42
Business today is global - and success requires a new set of skills. But not to worry, whether you're negotiating with vendors in Asia, exploring potential markets in Africa, or leading a diverse team at home, you don't have to master the nuances of every culture you encounter. With cultural intelligence, or CQ, you can lead effectively in any context.
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2 out of 5 stars
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good 101, but not more
- De V. Taras en 04-21-16
De: David Livermore
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Under New Management
- How Leading Organizations Are Upending Business as Usual
- De: David Burkus
- Narrado por: Rich Orlow
- Duración: 6 h y 31 m
- Versión completa
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General4.5 out of 5 stars 76
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Narración:4.5 out of 5 stars 66
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Historia4.5 out of 5 stars 66
A provocative work that challenges the traditional and widely accepted principles of business management - and proves that they are outdated, outmoded, or simply don't work. Do open floor plans really work? Are there companies that put their employees' welfare first, and their clients second? Are annual performance reviews necessary? Dr. David Burkus is a highly regarded and increasingly influential business school professor who challenges many of the established principles of business management.
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5 out of 5 stars
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information age work assembly line management
- De A. Davis en 04-15-16
De: David Burkus
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- De: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrado por: Matthew Dixon, Nick Toman, Rick DeLisi
- Duración: 6 h y 37 m
- Versión completa
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General4.5 out of 5 stars 108
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Narración:4.5 out of 5 stars 87
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Historia4.5 out of 5 stars 86
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
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5 out of 5 stars
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If you are a CXer, you have to read/listen to it
- De Shirley Campbell en 05-26-23
De: Matthew Dixon, y otros
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Engine of Impact
- Essentials of Strategic Leadership in the Nonprofit Sector
- De: William F. Meehan III, Kim Starkey Jonker
- Narrado por: C. J. Lengua
- Duración: 7 h y 32 m
- Versión completa
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General4.5 out of 5 stars 45
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Narración:4.5 out of 5 stars 37
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Historia4 out of 5 stars 37
We are entering a new era - an era of impact. The largest intergenerational transfer of wealth in history will soon be underway, bringing with it the potential for huge increases in philanthropic funding. Engine of Impact shows how nonprofits can apply the principles of strategic leadership to attract greater financial support and leverage that funding to maximum effect.
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4 out of 5 stars
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Must listen for all nonprofit leaders
- De Peter A. Mello en 02-09-19
De: William F. Meehan III, y otros
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Attacker's Advantage
- Turning Uncertainty into Breakthrough Opportunities
- De: Ram Charan
- Narrado por: Mark Bramhall
- Duración: 6 h y 8 m
- Versión completa
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General4 out of 5 stars 80
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Narración:4 out of 5 stars 65
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Historia4 out of 5 stars 66
In The Attacker's Advantage, Charan reveals the upside of uncertainty for those leaders who are nimbly positioned to anticipate the catalysts of disruption and embrace change. He updates and adapts the principles of his previous best sellers to address the current turbulent business environment, cutting through the veil of complexity to concentrate on the new customer needs and expectations and providing the tools for corporate leaders to take their companies to a higher level.
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4 out of 5 stars
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Fantastic book - volume lower than usual
- De James Gajewski en 06-14-15
De: Ram Charan
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Taking Point
- A Navy SEAL's 10 Fail Safe Principles for Leading Through Change
- De: Brent Gleeson, Mark Owen - foreword
- Narrado por: Brent Gleeson
- Duración: 8 h y 57 m
- Versión completa
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General4.5 out of 5 stars 110
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Narración:5 out of 5 stars 100
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Historia4.5 out of 5 stars 98
Decorated Navy SEAL and successful businessman Brent Gleeson shares his revolutionary approach to navigating and leading change in the workplace - with a foreword by New York Times best-selling author Mark Owen. Inspired by his time as a Navy SEAL and building successful organizations in the business world, Brent Gleeson has created a revolutionary approach for today's existing and emerging business leaders and managers to improve their ability to successfully navigate organizational change.
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5 out of 5 stars
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Excellent Book for any Leader.
- De Robert en 05-10-18
De: Brent Gleeson, y otros
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Predictable Success
- Getting Your Organization on the Growth Track - and Keeping It There
- De: Les McKeown
- Narrado por: Derek Perkins
- Duración: 6 h y 36 m
- Versión completa
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General4.5 out of 5 stars 75
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Narración:4.5 out of 5 stars 61
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Historia4.5 out of 5 stars 61
No matter what kind of organization you work for, whether it's your own small business or a global Fortune 100 company, your number one goal is success. Predictable Success takes you step-by-step through a startlingly simple, intuitive, and universal process that shows you how to bring sustained, lasting, predictable success to your organization.
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5 out of 5 stars
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Great listen
- De Amanda Kirabira en 12-16-20
De: Les McKeown
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The Oz Principle
- Getting Results Through Individual and Organizational Accountability
- De: Roger Connors, Tom Smith, Craig Hickman
- Narrado por: Wayne Shepherd
- Duración: 8 h
- Versión completa
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General4.5 out of 5 stars 944
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Narración:4.5 out of 5 stars 767
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Historia4 out of 5 stars 767
The Oz Principle is the groundbreaking work that demonstrates the vital role of accountability in the achievement of business results and the improvement of both individual and organizational performance. With more than a half million copies sold, The Oz Principle has emerged as one of the most influential and useful business ideas of recent times. The Oz Principle shows how to overcome The Blame Game that is so prevalent in organizations today.
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1 out of 5 stars
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Trustless Accountability
- De Michael en 04-23-17
De: Roger Connors, y otros
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The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 12 m
- Versión completa
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General4.5 out of 5 stars 506
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Narración:4.5 out of 5 stars 417
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Historia4.5 out of 5 stars 415
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
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4 out of 5 stars
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Very good information
- De Sand Storm IR.Tools Technology en 09-06-15
Lo que los oyentes dicen sobre The Southwest Airlines Way
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- K. Nathan
- 02-23-24
Really great insight into what made/makes Southwest great
Great narration, very interesting insight into Southwests culture with a comparison to American Airlines. How they relies on relationships over technology. Half of Chapter 26 is noise and sounds like someone drowning.
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Total2 out of 5 stars
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Ejecución4 out of 5 stars
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Historia2 out of 5 stars
- Brown Richard
- 09-22-23
Not great
I was very interested in the southwest story but learned much more from podcasts. This book was very repetitive, did not contain many insights, and had no story.
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