The Disney Difference
The Complete Guide to Adding Disney-Like Magic to Your Corporation or Organization
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The Disney Difference
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Narrado por:
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Wayne Olson
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De:
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Wayne Olson
Acerca de esta escucha
Transform your business or nonprofit organization
The Disney Difference is a must-listen for fans of Disney or for anyone who wants to apply the lessons and magic of Walt Disney to their organization. If you serve customers, charitable donors, or guests, this book will show you how you can give your best and give everyone a more magical experience.
©2017 Wayne Olson (P)2018 Wayne OlsonLos oyentes también disfrutaron...
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- Narrado por: Barry Abrams
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General4.5 out of 5 stars 898
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Narración:4.5 out of 5 stars 768
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Historia4.5 out of 5 stars 763
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
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2 out of 5 stars
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Too long and repetitive
- De M. Decker en 03-11-16
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Creating Magic
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- De: Lee Cockerell
- Narrado por: Lee Cockerell
- Duración: 7 h y 36 m
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General4.5 out of 5 stars 1,343
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Narración:4.5 out of 5 stars 1,078
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Historia4.5 out of 5 stars 1,073
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
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5 out of 5 stars
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Robert Iger became CEO of The Walt Disney Company in 2005, during a difficult time. Competition was more intense than ever, and technology was changing faster than at any time in the company’s history. His vision came down to three clear ideas: Recommit to the concept that quality matters, embrace technology instead of fighting it, and think bigger - think global - and turn Disney into a stronger brand in international markets.
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5 out of 5 stars
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Joins “Shoe Dog” as required biographies.
- De Matt S. en 01-02-20
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Walt Disney's Way
- How to Build a Better Business Using the Magical Marketing Strategies of Walt Disney
- De: Andrew Lock
- Narrado por: Andrew Lock
- Duración: 3 h y 50 m
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General5 out of 5 stars 30
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Narración:5 out of 5 stars 24
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Historia4.5 out of 5 stars 24
Most people think of Walt Disney primarily as a visionary, but he was also a highly skilled marketer. In this unique book, maverick marketer Andrew Lock guides you through 17 success secrets from Walt and explains how your business can apply them to follow Walt Disney’s way. You’ll discover valuable lessons in sales, marketing, and customer service, as well as how to create memorable experiences that will cause customers to return to you, over and over again.
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I must read for anyone !!!
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Time Management Magic
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General4.5 out of 5 stars 117
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Narración:4.5 out of 5 stars 104
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Historia4.5 out of 5 stars 101
During Lee Cockerell’s career at Disney as the senior operating executive of Walt Disney World Resorts, he led a team of 40,000 cast members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, and two water parks. As you can imagine, Lee had to become a time-management expert, first as a means of survival and then as a way to help others make the best use of their time. The time-management secrets he developed have become one of his most requested corporate-training lectures and are now available to you in this tell-all audiobook.
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2 out of 5 stars
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Historia4 out of 5 stars 3,793
On the planet Tython, the ancient Je’daii order was founded. And at the feet of its wise Masters, Lanoree Brock learned the mysteries and methods of the Force - and found her calling as one of its most powerful disciples. But as strongly as the Force flowed within Lanoree and her parents, it remained absent in her brother, who grew to despise and shun the Je’daii, and whose training in its ancient ways ended in tragedy. Now, from her solitary life as a Ranger keeping order across the galaxy, Lanoree has been summoned by the Je’daii Council on a matter of utmost urgency.
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5 out of 5 stars
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Pleasant surprise, best SW novels of late
- De AnthroGal en 05-30-13
De: Tim Lebbon
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Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
-
General4.5 out of 5 stars 898
-
Narración:4.5 out of 5 stars 768
-
Historia4.5 out of 5 stars 763
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- De: Lee Cockerell
- Narrado por: Lee Cockerell
- Duración: 7 h y 36 m
- Versión completa
-
General4.5 out of 5 stars 1,343
-
Narración:4.5 out of 5 stars 1,078
-
Historia4.5 out of 5 stars 1,073
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
5 out of 5 stars
-
Brilliant, simple, lessons on leadership
- De Garrett en 10-16-10
De: Lee Cockerell
-
The Ride of a Lifetime
- Lessons Learned from 15 Years as CEO of the Walt Disney Company
- De: Robert Iger
- Narrado por: Jim Frangione, Robert Iger
- Duración: 8 h y 45 m
- Versión completa
-
General5 out of 5 stars 16,874
-
Narración:5 out of 5 stars 14,435
-
Historia5 out of 5 stars 14,394
Robert Iger became CEO of The Walt Disney Company in 2005, during a difficult time. Competition was more intense than ever, and technology was changing faster than at any time in the company’s history. His vision came down to three clear ideas: Recommit to the concept that quality matters, embrace technology instead of fighting it, and think bigger - think global - and turn Disney into a stronger brand in international markets.
-
5 out of 5 stars
-
Joins “Shoe Dog” as required biographies.
- De Matt S. en 01-02-20
De: Robert Iger
-
Walt Disney's Way
- How to Build a Better Business Using the Magical Marketing Strategies of Walt Disney
- De: Andrew Lock
- Narrado por: Andrew Lock
- Duración: 3 h y 50 m
- Versión completa
-
General5 out of 5 stars 30
-
Narración:5 out of 5 stars 24
-
Historia4.5 out of 5 stars 24
Most people think of Walt Disney primarily as a visionary, but he was also a highly skilled marketer. In this unique book, maverick marketer Andrew Lock guides you through 17 success secrets from Walt and explains how your business can apply them to follow Walt Disney’s way. You’ll discover valuable lessons in sales, marketing, and customer service, as well as how to create memorable experiences that will cause customers to return to you, over and over again.
-
5 out of 5 stars
-
I must read for anyone !!!
- De Fabiana Marangon en 04-08-22
De: Andrew Lock
-
Time Management Magic
- How to Get More Done Every Day and Move from Surviving to Thriving
- De: Lee Cockerell
- Narrado por: Jody Maberry
- Duración: 2 h y 24 m
- Versión completa
-
General4.5 out of 5 stars 117
-
Narración:4.5 out of 5 stars 104
-
Historia4.5 out of 5 stars 101
During Lee Cockerell’s career at Disney as the senior operating executive of Walt Disney World Resorts, he led a team of 40,000 cast members (employees) and was responsible for the operations of 20 resort hotels, four theme parks, and two water parks. As you can imagine, Lee had to become a time-management expert, first as a means of survival and then as a way to help others make the best use of their time. The time-management secrets he developed have become one of his most requested corporate-training lectures and are now available to you in this tell-all audiobook.
-
2 out of 5 stars
-
Dull writer but Terrible narrator
- De Sam Long en 01-12-23
De: Lee Cockerell
-
Into the Void
- Star Wars Legends (Dawn of the Jedi)
- De: Tim Lebbon
- Narrado por: January LaVoy
- Duración: 10 h y 23 m
- Versión completa
-
General4 out of 5 stars 4,190
-
Narración:4.5 out of 5 stars 3,805
-
Historia4 out of 5 stars 3,793
On the planet Tython, the ancient Je’daii order was founded. And at the feet of its wise Masters, Lanoree Brock learned the mysteries and methods of the Force - and found her calling as one of its most powerful disciples. But as strongly as the Force flowed within Lanoree and her parents, it remained absent in her brother, who grew to despise and shun the Je’daii, and whose training in its ancient ways ended in tragedy. Now, from her solitary life as a Ranger keeping order across the galaxy, Lanoree has been summoned by the Je’daii Council on a matter of utmost urgency.
-
5 out of 5 stars
-
Pleasant surprise, best SW novels of late
- De AnthroGal en 05-30-13
De: Tim Lebbon
-
How to Be Like Walt
- Capturing the Disney Magic Every Day of Your Life
- De: Pat Williams, Jim Denney
- Narrado por: Paul Christy
- Duración: 16 h y 16 m
- Versión completa
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General4.5 out of 5 stars 650
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Narración:4.5 out of 5 stars 597
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Historia4.5 out of 5 stars 590
How to Be Like is a "character biography" series: biographies that also draw out important lessons from the life of their subjects. In this new book - by far the most exhaustive in the series - Pat Williams tackles one of the most influential people in recent history. While many recent biographies of Walt Disney have reveled in the negative, this audiobook takes an honest but positive look at the man behind the myth. For the first time, the book pulls together all the various strands of Disney's life into one straightforward, easy-to-listen-to tale.
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3 out of 5 stars
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In helping Walt Disney create “The Happiest Place on Earth”, Van France and his team started a business revolution in 1955 that eventually became the Disney University - the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
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2 out of 5 stars
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boring, boring, boring
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Author Dan Cockerell started his Disney journey as a parking attendant. Over the next 26 years and 19 different jobs, he became the vice president of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons, and teaches those learnings within How's the Culture in Your Kingdom? Dan explains how to lead yourself and how to lead your team and organization by using relevant stories and practical examples from his 26-year Disney leadership journey.
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5 out of 5 stars
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Very much like his father's message.
- De Alyssa en 02-28-23
De: Dan Cockerell
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- Narrado por: Al Kessel
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In The Wisdom of Walt, Professor Jeffrey Barnes distills Walt Disney's vision, his knowledge, and his methods into a series of actionable lessons. Through historical vignettes about Disneyland, as well as plentiful examples and exercises, Barnes creates a framework through which you can apply Walt's wisdom to improve your career, your company, and your life.
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5 out of 5 stars
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Please listen to this audiobook from Jeff Barnes
- De Chris Malek en 06-11-16
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Twelve and a Half
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- Duración: 5 h y 7 m
- Versión completa
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General5 out of 5 stars 1,643
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Narración:5 out of 5 stars 1,445
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Historia5 out of 5 stars 1,433
In his sixth business book, best-selling author, entrepreneur, and investor Gary Vaynerchuk explores the 12 essential emotional skills that are integral to his life - and business - success and provides today’s (and tomorrow’s) leaders with critical tools to acquire and develop these traits.
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2 out of 5 stars
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Cult Leader Gary Vee Peddles Conjecture Porn
- De David J Hovsepian en 04-11-22
De: Gary Vaynerchuk
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Psycho-Cybernetics
- Updated and Expanded
- De: Maxwell Maltz
- Narrado por: Matt Furey
- Duración: 12 h y 16 m
- Versión completa
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General5 out of 5 stars 3,831
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Narración:4.5 out of 5 stars 3,201
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Historia5 out of 5 stars 3,181
Since its first publication in 1960, Maltz's landmark best seller has inspired and enhanced the lives of more than 30 million readers. In this updated edition, with a new introduction and editorial commentary by Matt Furey, president of the Psycho-Cybernetics Foundation, the original text has been annotated and amplified to make Maltz's message even more relevant for the contemporary audience.
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5 out of 5 stars
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A Must Read!
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De: Maxwell Maltz
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The Customer Rules
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- Narrado por: Lee Cockerell
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- Versión completa
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Narración:4.5 out of 5 stars 395
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Historia4.5 out of 5 stars 389
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
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2 out of 5 stars
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Content is Great but Narrator Puts You to Sleep
- De Anonymous User en 08-30-18
De: Lee Cockerell
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- Get More Done in 12 Weeks than Others Do in 12 Months
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- Narrado por: Tom Pile
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- Versión completa
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General4.5 out of 5 stars 2,615
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Narración:4.5 out of 5 stars 2,257
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Historia4.5 out of 5 stars 2,241
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2 out of 5 stars
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Good idea but…
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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
- De: Dennis Snow
- Narrado por: Dennis Snow
- Duración: 3 h y 6 m
- Versión completa
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General5 out of 5 stars 123
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Narración:5 out of 5 stars 106
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Historia5 out of 5 stars 106
At its heart Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a guide for the college grad or new entrepreneur, Lessons from the Mouse offers timeless, straightforward advice.
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5 out of 5 stars
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Must read for industries!
- De Anonymous User en 05-10-20
De: Dennis Snow
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Lead Like Walt
- Discover Walt Disney’s Magical Approach to Building Successful Organizations
- De: Pat Williams, Jim Denney - with
- Narrado por: BJ Harrison
- Duración: 7 h y 40 m
- Versión completa
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General4.5 out of 5 stars 42
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Narración:4.5 out of 5 stars 38
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Historia5 out of 5 stars 38
Whether you are building a small business from the ground up or managing a multinational company, you can learn the seven key traits for leadership success from one of the greatest business innovators and creative thinkers of the 20th century: Walt Disney. Whether you know him as the first to produce cartoons in Technicolor, the mastermind behind the theme park Disneyland, or the founder of the largest entertainment conglomerate, Walt's story of creativity, perseverance in spite of obstacles, and achieving goals resonates and inspires as much today as it ever has.
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5 out of 5 stars
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Another Great Disney Book by Pat Williams!
- De Mark Bowser en 12-13-19
De: Pat Williams, y otros
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Born Standing Up
- A Comic's Life
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- Narrado por: Steve Martin
- Duración: 4 h y 2 m
- Versión completa
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General4.5 out of 5 stars 14,920
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Narración:4.5 out of 5 stars 12,268
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Historia4.5 out of 5 stars 12,195
In the mid-70s, Steve Martin exploded onto the comedy scene. By 1978 he was the biggest concert draw in the history of stand-up. In 1981 he quit forever. Born Standing Up is, in his own words, the story of "why I did stand-up and why I walked away".
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5 out of 5 stars
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Fantastic
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De: Steve Martin
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The Disney Way, Third Edition
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- De: Bill Capodagli, Lynn Jackson
- Narrado por: Gary Regal
- Duración: 11 h y 43 m
- Versión completa
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General5 out of 5 stars 2
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Narración:5 out of 5 stars 1
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Historia5 out of 5 stars 1
Dream, Believe, Dare, Do. Though four simple words, this carefully crafted credo lies at the heart of Walt Disney's enviable empire and has led The Walt Disney Company to prosperity for decades. As foremost experts on Disney, authors Bill Capodagli and Lynn Jackson return with an updated and expanded third edition of The Disney Way to show how organizations can incorporate this four-pillared credo to support any business, drive any team, and guide any leader to create immeasurable success.
De: Bill Capodagli, y otros
Reseñas de la Crítica
“The Disney Difference is packed with enjoyable history about Walt Disney and his ‘world.’ But more than a fun Disney archive, Wayne Olson’s book emphasizes the importance of customer relations through the Disney lens. That’s why I recommend it. Dazzling customers with remarkable service. Yes!” (Dan T. Cathy, chairman and CEO, Chick-fil-A)
“I’ve read lots of books about Disney, and this one is a gem. Read this for new insights and useful ideas.” (Mark Sanborn, author of The Fred Factor)
“This is a wonderful book. It’s not only a tribute to Walt Disney and the philosophy that helped make Disneyland the showcase for an entire industry, but it details that philosophy beautifully and outlines how it can be applied to every business endeavor, large or small. Whatever Walt did he did from his heart. To see the things he believed in being interpreted and incorporated in so many areas of business would make him very proud. It is a must-read!" (Rolly Crump, Disney imagineer)
The carefully woven stories of the Disney’s’ synthesized lives pursuing their timeless, priceless vision….
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Practical Advice
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Applies to Everyone!
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A definite stand out among Disney related books
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