The Disney Difference
The Complete Guide to Adding Disney-Like Magic to Your Corporation or Organization
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The Disney Difference
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Narrado por:
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Wayne Olson
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De:
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Wayne Olson
Acerca de esta escucha
Transform your business or nonprofit organization
The Disney Difference is a must-listen for fans of Disney or for anyone who wants to apply the lessons and magic of Walt Disney to their organization. If you serve customers, charitable donors, or guests, this book will show you how you can give your best and give everyone a more magical experience.
©2017 Wayne Olson (P)2018 Wayne OlsonLos oyentes también disfrutaron...
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5 out of 5 stars
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Joins “Shoe Dog” as required biographies.
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The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
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Narración:5 out of 5 stars 106
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5 out of 5 stars
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Must read for industries!
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Lead Like Walt
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Narración:4.5 out of 5 stars 38
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Whether you are building a small business from the ground up or managing a multinational company, you can learn the seven key traits for leadership success from one of the greatest business innovators and creative thinkers of the 20th century: Walt Disney. Whether you know him as the first to produce cartoons in Technicolor, the mastermind behind the theme park Disneyland, or the founder of the largest entertainment conglomerate, Walt's story of creativity, perseverance in spite of obstacles, and achieving goals resonates and inspires as much today as it ever has.
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5 out of 5 stars
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Another Great Disney Book by Pat Williams!
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In the mid-70s, Steve Martin exploded onto the comedy scene. By 1978 he was the biggest concert draw in the history of stand-up. In 1981 he quit forever. Born Standing Up is, in his own words, the story of "why I did stand-up and why I walked away".
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5 out of 5 stars
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Reseñas de la Crítica
“The Disney Difference is packed with enjoyable history about Walt Disney and his ‘world.’ But more than a fun Disney archive, Wayne Olson’s book emphasizes the importance of customer relations through the Disney lens. That’s why I recommend it. Dazzling customers with remarkable service. Yes!” (Dan T. Cathy, chairman and CEO, Chick-fil-A)
“I’ve read lots of books about Disney, and this one is a gem. Read this for new insights and useful ideas.” (Mark Sanborn, author of The Fred Factor)
“This is a wonderful book. It’s not only a tribute to Walt Disney and the philosophy that helped make Disneyland the showcase for an entire industry, but it details that philosophy beautifully and outlines how it can be applied to every business endeavor, large or small. Whatever Walt did he did from his heart. To see the things he believed in being interpreted and incorporated in so many areas of business would make him very proud. It is a must-read!" (Rolly Crump, Disney imagineer)
Lo que los oyentes dicen sobre The Disney Difference
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Keith Mauney
- 11-03-24
The carefully woven stories of the Disney’s’ synthesized lives pursuing their timeless, priceless vision….
All my life I’ve been inspired and awed by the commitment, the ethic, the unrelenting persistence of the Disney Brothers’ pursuit of their given vision. Even today, after half a century of study, practice, and investment in adapting it to health care, I find this book powerful in renewing the passion. Thank you… thank you for sharing so expertly what you yourself have also invested in: the pursuit of that same timeless vision— to serve our highest selves by opening us to our imagination!
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Kris
- 09-20-22
Practical Advice
Wayne has very practical ideas for making donors and customers feel special and engaged with your organization. He gives real life examples that will help you grow your donor base and keep them giving to your charity.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Brittany Smallwood
- 08-11-18
Applies to Everyone!
Wayne does an outstanding job at story telling while incorporating how one can learn from the ways of Disney-not just his big ideas but even the smallest. This book is for everyone...whether you are in customer service, on a board for a non-profit, a CEO, a volunteer, or someone looking for more great Disney facts. So much to take away and apply in your everyday life. Highly recommend!
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Tricia
- 06-15-20
A definite stand out among Disney related books
I really found that this book stood out amongst the many Disney related books that try to inspire and have an impact on your business. I’ve attended the Disney Institute and this book was just as inspiring in my opinion. It’s thoughtful and I can’t wait to use it to help move my nonprofit forward.
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