Dealing with Difficult People
HBR Emotional Intelligence Series
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Dealing with Difficult People
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Narrado por:
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Mike Lenz
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Eleanor McCormick
Acerca de esta escucha
Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including Daniel Goleman, Tony Schwartz, Nick Morgan, and Daniel Gilbert.
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
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Giving Effective Feedback
- HBR 20-Minute Manager Series
- De: Harvard Business Review
- Narrado por: James Edward Thomas
- Duración: 57 m
- Versión completa
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General4.5 out of 5 stars 12
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Narración:4.5 out of 5 stars 11
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Historia4.5 out of 5 stars 11
Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results.
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5 out of 5 stars
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Examples of feedback styles.
- De picky79 en 01-24-24
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Power & Impact: Emotional Intelligence
- HBR Emotional Intelligence Series
- De: Harvard Business Review
- Narrado por: Randye Kaye, Jonathan Yen
- Duración: 1 h y 58 m
- Versión completa
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General4 out of 5 stars 18
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Narración:4 out of 5 stars 16
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Historia4 out of 5 stars 16
This book explains how wielding power affects your emotions and decision making and helps you avoid the traps that lead to negative consequences. With the latest psychological research and practical advice from leading experts, you'll learn how to use soft power to persuade others, fix unhealthy power dynamics in your team, use compassion to connect better with others, and remain ethical in your choices and actions.
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1 out of 5 stars
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Awful
- De Customer 9506 en 01-22-24
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Cybersecurity
- The Insights You Need from Harvard Business Review
- De: Harvard Business Review, Alex Blau, Andrew Burt, y otros
- Narrado por: Jonathan Todd Ross
- Duración: 2 h y 56 m
- Versión completa
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General4 out of 5 stars 26
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Narración:4 out of 5 stars 21
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Historia4 out of 5 stars 21
No data is completely safe. Cyberattacks on companies and individuals are on the rise and growing not only in number but also in ferocity. And while you may think your company has taken all the precautionary steps to prevent an attack, no individual, company, or country is safe. Cybersecurity can no longer be left exclusively to IT specialists. Improving and increasing data security practices and identifying suspicious activity is everyone's responsibility, from the boardroom to the break room.
De: Harvard Business Review, y otros
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Finance Basics
- HBR 20-Minute Manager Series
- De: Harvard Business Review
- Narrado por: James Edward Thomas
- Duración: 1 h y 10 m
- Versión completa
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General5 out of 5 stars 11
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Narración:5 out of 5 stars 11
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Historia5 out of 5 stars 11
Intimidated by corporate finance? The numbers (and the jargon) can feel overwhelming—but you have to understand them to manage effectively. Finance Basics explains the fundamentals simply and quickly.
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5 out of 5 stars
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Refreshing
- De Gray’s en 11-28-24
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The Harvard Business Review Entrepreneur's Handbook
- Everything You Need to Launch and Grow Your New Business
- De: Harvard Business Review
- Narrado por: William Sarris
- Duración: 7 h y 30 m
- Versión completa
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General4.5 out of 5 stars 61
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Narración:4.5 out of 5 stars 48
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Historia4.5 out of 5 stars 47
Whether you're imagining your new business to be the next big thing in Silicon Valley, a pivotal B2B provider, or an anchor in your local community, the Harvard Business Review Entrepreneur's Handbook is your essential resource for getting your company off the ground. Starting an independent new business is rife with both opportunity and risk. And as an entrepreneur, you're the one in charge: Your actions can make or break your business. You need to know the tried-and-true fundamentals - from writing a business plan to getting your first loan.
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4 out of 5 stars
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Business 101 as Told By a Robot
- De Amazon Customer en 09-01-22
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HBR Guide to Getting the Right Work Done
- HBR Guide Series
- De: Harvard Business Review
- Narrado por: Jonathan Yen
- Duración: 3 h y 49 m
- Versión completa
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General5 out of 5 stars 4
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Narración:5 out of 5 stars 4
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Historia5 out of 5 stars 4
Your inbox is overflowing. You're paralyzed because you have too much to do but don't know where to start. Your to-do list never seems to get any shorter. You leave work exhausted but have little to show for it. It's time to learn how to get the right work done. In the HBR Guide to Getting the Right Work Done, you'll discover how to focus your time and energy where they will yield the greatest reward. Not only will you end each day knowing you made progress—your improved productivity will also set you apart from the pack.
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5 out of 5 stars
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So helpful
- De Kathryn Smith en 03-26-24
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HBR Guide to Beating Burnout
- De: Harvard Business Review
- Narrado por: Megan Tusing, Tim Paige
- Duración: 4 h y 56 m
- Versión completa
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General4 out of 5 stars 22
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Narración:4.5 out of 5 stars 18
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Historia4.5 out of 5 stars 17
The always-on workplace and increasing social pressures are leading to an unprecedented rate of burnout. Unmanaged, chronic work stress doesn't just lead to lower productivity and negative emotions - it can have dire personal and professional consequences. Are you and your team at risk?
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5 out of 5 stars
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This is a must, not optional
- De Anonymous User en 02-21-21
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HBR's 10 Must Reads on Change Management (Including Featured Article "Leading Change," by John P. Kotter)
- HBR's 10 Must Reads Series
- De: Harvard Business Review, John P. Kotter, W. Chan Kim, y otros
- Narrado por: Bernard Setaro Clark, Susan Larkin
- Duración: 7 h y 30 m
- Versión completa
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General4 out of 5 stars 9
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Narración:4 out of 5 stars 8
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Historia4 out of 5 stars 8
Most company's change initiatives fail. Yours don't have to.
De: Harvard Business Review, y otros
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HBR Guide to Being a Great Boss
- De: Harvard Business Review
- Narrado por: Carolyn Jania, Steve Menasche
- Duración: 5 h y 36 m
- Versión completa
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General4 out of 5 stars 2
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Narración:3 out of 5 stars 1
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Historia4 out of 5 stars 1
You've got the basics covered. But can you raise your leadership level to be a boss who develops trust with their employees? You can meet the basic requirements of your job as leader and rise above to motivate the people on your team to do more—and be more—than they thought possible. Whether you're a first-time boss or you've been managing people forever and are looking for some new insights and inspiration, the HBR Guide to Being a Great Boss collects a variety of expert voices to share their advice on being a boss who sparks creativity, engagement, and collaboration.
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Eight Setbacks That Can Make a Child a Success
- What to Do and What to Say to Turn "Failures" into Character-Building Moments
- De: Michelle Icard
- Narrado por: Michelle Icard
- Duración: 9 h y 16 m
- Versión completa
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General5 out of 5 stars 8
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Narración:5 out of 5 stars 6
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Historia5 out of 5 stars 6
An invaluable playbook for anxious parents everywhere, Eight Setbacks That Can Make a Child a Success offers specific and unexpected advice about what to say, what not to say, and what to do to help children in eight categories of tense situations.
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5 out of 5 stars
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Excellent book on dealing with common problems for middle school teenagers
- De Rodrigo Gonzalez en 02-19-24
De: Michelle Icard
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The Harvard Business Review Leader's Handbook: Make an Impact, Inspire Your Organization, and Get to the Next Level
- HBR Handbooks Series
- De: Ron Ashkenas, Brook Manville
- Narrado por: Daniel Henning
- Duración: 8 h y 55 m
- Versión completa
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General4.5 out of 5 stars 34
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Narración:4.5 out of 5 stars 30
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Historia4.5 out of 5 stars 30
The critical leadership practices - the ones that will allow a leader to make the biggest impact over time - are well established. They're about how you create a vision and inspire others to follow it. In this comprehensive handbook, strategy and change experts Ron Ashkenas and Brook Manville distill proven ideas and frameworks about leadership from Harvard Business Review, interviews with senior executives, and their own experience in the field - all to help rising leaders stand out and have a big impact.
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4 out of 5 stars
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The specific case studies and how they applied to the leadership principles.
- De Amazon Customer en 09-01-24
De: Ron Ashkenas, y otros
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The Emotionally Intelligent Leader
- De: Daniel Goleman
- Narrado por: Mike Lenz
- Duración: 2 h y 19 m
- Versión completa
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General4.5 out of 5 stars 107
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Narración:4.5 out of 5 stars 91
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Historia4.5 out of 5 stars 89
Become a better leader by improving your emotional intelligence. Best-selling author Daniel Goleman first brought the concept of emotional intelligence (EI) to the forefront of business through his articles in Harvard Business Review, establishing EI as an indispensable trait for leaders. The Emotionally Intelligent Leader brings together three of Goleman's best-selling HBR articles.
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5 out of 5 stars
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Great Concepts
- De Kyle Perrin en 04-07-25
De: Daniel Goleman
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HBR at 100
- The Most Influential and Innovative Articles from Harvard Business Review's First Century
- De: Harvard Business Review
- Narrado por: Carolyn Jania, Jonathan Yen
- Duración: 17 h y 7 m
- Versión completa
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General4.5 out of 5 stars 20
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Narración:4.5 out of 5 stars 17
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Historia4.5 out of 5 stars 17
Harvard Business Review is the foremost destination for smart management thinking. Now, at its 100th anniversary, this commemorative volume brings together the most influential ideas since its inception. With thought leaders including Michael E. Porter, W. Chan Kim and Renée Mauborgne, Rosabeth Moss Kanter, Peter Drucker, and Clayton M. Christensen, this book puts HBR's greatest concepts at your fingertips. You'll learn how these groundbreaking ideas continue to be relevant in today's business context—and what to keep in mind as you prepare for the future.
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5 out of 5 stars
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Unbelievable !! Fantastic!!
- De BARRY en 12-12-23
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Getting Along
- How to Work with Anyone (Even Difficult People)
- De: Amy Gallo
- Narrado por: Amy Gallo
- Duración: 7 h y 44 m
- Versión completa
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General4 out of 5 stars 62
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Narración:4.5 out of 5 stars 45
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Historia4 out of 5 stars 44
Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.
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3 out of 5 stars
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Getting Along
- De Anonymous User en 02-09-24
De: Amy Gallo
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HBR's 10 Must Reads on Leadership (With Featured Article "What Makes an Effective Executive," by Peter F. Drucker)
- HBR's 10 Must Reads Series
- De: Harvard Business Review, Peter F. Drucker, Daniel Goleman, y otros
- Narrado por: Dan Triandiflou
- Duración: 6 h y 19 m
- Versión completa
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General4.5 out of 5 stars 11
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Narración:4.5 out of 5 stars 9
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Historia4.5 out of 5 stars 9
We've combed through hundreds of Harvard Business Review articles on leadership and selected the most important ones to help you maximize your own and your organization's performance. HBR's 10 Must Reads On Leadership will inspire you to: motivate others to excel, build your team's self-confidence in others, provoke positive change, set direction, encourage smart risk-taking, manage with tough empathy, credit others for your success, increase self-awareness, and draw strength from adversity.
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5 out of 5 stars
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valuable insights on leadership. would recommend this book.
- De Sydney en 10-27-24
De: Harvard Business Review, y otros
Lo que los oyentes dicen sobre Dealing with Difficult People
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia4 out of 5 stars
- Dancer47
- 10-10-23
Helpful examples are of dialogues
I found the sample dialogues helpful. You present HR as someone who will advocate for the employee when in reality HR is there to protect the company. I don’t think I would go to HR. You offer other solutions to implement. Thank you. Will listen a couple times more.
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Total5 out of 5 stars
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Ejecución4 out of 5 stars
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Historia5 out of 5 stars
- Vicki B
- 11-07-24
Learned some things I had never heard before!
Some books just rehash the same old issues, but this book really has some outstanding ideas, starting with hot versus cold conflict.
Highly recommended!
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Total2 out of 5 stars
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Ejecución2 out of 5 stars
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Historia2 out of 5 stars
- HonestBuyer
- 03-13-24
its okay, not great
The main issue with this audiobook is that it only gives you some examples of what you should do at work in any case, but it does not give you the structure or formula how to manage conflicts more effectively.
Its main advice is: if you are with difficult people, leave the company or fire the difficult person. Dont go and ask for help from other persons since it is never working and you will lose this game.
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esto le resultó útil a 1 persona