Escucha audiolibros, podcasts y Audibles Originals con Audible Plus por un precio mensual bajo.
Escucha en cualquier momento y en cualquier lugar en tus dispositivos con la aplicación gratuita Audible.
Los suscriptores por primera vez de Audible Plus obtienen su primer mes gratis. Cancela la suscripción en cualquier momento.
Dealing with Difficult People  Por  arte de portada

Dealing with Difficult People

De: Harvard Business Review
Narrado por: Mike Lenz, Eleanor McCormick
Prueba por $0.00

Escucha con la prueba gratis de Plus

Compra ahora por US$7.73

Compra ahora por US$7.73

la tarjeta con terminación
Al confirmar tu compra, aceptas las Condiciones de Uso de Audible y el Aviso de Privacidad de Amazon. Impuestos a cobrar según aplique.

Resumen del Editor

Learn how to deal with difficult colleagues and clients.

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Books in this series are based on the work of experts including Daniel Goleman, Tony Schwartz, Nick Morgan, and Daniel Gilbert.

This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.

©2018 Harvard Business School Publishing Corporation (P)2022 Ascent Audio

Lo que los oyentes dicen sobre Dealing with Difficult People

Calificaciones medias de los clientes
Total
  • 4 out of 5 stars
  • 5 estrellas
    4
  • 4 estrellas
    2
  • 3 estrellas
    3
  • 2 estrellas
    1
  • 1 estrella
    0
Ejecución
  • 4.5 out of 5 stars
  • 5 estrellas
    5
  • 4 estrellas
    2
  • 3 estrellas
    0
  • 2 estrellas
    1
  • 1 estrella
    0
Historia
  • 4 out of 5 stars
  • 5 estrellas
    3
  • 4 estrellas
    2
  • 3 estrellas
    2
  • 2 estrellas
    1
  • 1 estrella
    0

Reseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.

Ordenar por:
Filtrar por:
  • Total
    5 out of 5 stars
  • Ejecución
    5 out of 5 stars
  • Historia
    4 out of 5 stars

Helpful examples are of dialogues

I found the sample dialogues helpful. You present HR as someone who will advocate for the employee when in reality HR is there to protect the company. I don’t think I would go to HR. You offer other solutions to implement. Thank you. Will listen a couple times more.

Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.

Has calificado esta reseña.

Reportaste esta reseña

  • Total
    2 out of 5 stars
  • Ejecución
    2 out of 5 stars
  • Historia
    2 out of 5 stars

its okay, not great

The main issue with this audiobook is that it only gives you some examples of what you should do at work in any case, but it does not give you the structure or formula how to manage conflicts more effectively.

Its main advice is: if you are with difficult people, leave the company or fire the difficult person. Dont go and ask for help from other persons since it is never working and you will lose this game.

Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.

Has calificado esta reseña.

Reportaste esta reseña