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Joshua Martin

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Joshua Martin found a way to marry his 20 years of call center experience with his love for creativity and story telling. The product of this marriage is his first book, Mastering the Irate Caller which focuses on one specific aspect of call center work, which is, challenging phone calls and how to navigate them while keeping your stress levels at bay. He finds great happiness in expressing himself creatively through writing stories, lyrics, and music. He plans to release future volumes related to call centers and customer service.

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Mastering the Irate Caller

The Book Every Call Center Must Have

By: Joshua Martin

Narrated by: Ron Ganger

Series: The Book Every Call Center Must Have, Book 1

Length: 1 hr and 38 mins

Release date: 03-17-21

Language: English

5 out of 5 stars 9 ratings
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