An extensive study of the world's best service companies reveals the principles on which they're built. From the April 2008 issue of Harvard Business Review.
"Essential Reading "
This month's issue includes three complete articles. From "Forethought," Ian Bremmer and Fareed Zakaria explain how to hedge your political risk in China. Then, in "Innovation, The Classic Traps," Rosabeth Moss Kanter offers practical tips on how to keep your creative team from getting bogged down. The third article, by Michael Useem, explores "How Well Run Boards Make Decisions."