The Pixar Touch is a lively chronicle of Pixar Animation Studios' history and evolution, and the "fraternity of geeks" who shaped it. With the help of visionary businessman Steve Jobs and animating genius John Lasseter, Pixar has become the gold standard of animated filmmaking, beginning with a short special effects shot made at Lucasfilm in 1982 all the way up through the landmark films Toy Story, Finding Nemo, Wall-E, and others.
Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?
The Los Angeles Times Festival of Books began in 1996 with a simple goal: to bring together the people who create books with the people who love to read them. The festival was an immediate success and has become the largest and most prestigious book festival in the country, attracting more than 130,000 book lovers each year.
Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips - and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and, in many industries, the key to business success.
This edition of CatoAudio features Ian Vasquez and James Gwartney on the state of global economic liberty; the Washington Legal Foundation's David Price on the FDA's cruel treatment of the terminally ill; Adam Thierer on the relentless expansion of choice and diversity in today's media marketplace; P.J. O'Rourke on the follies of nation building; David Boaz on heroes of liberty great and small; and more.
Tonight on the program, Jim Fallows of The Atlantic discusses his piece, "China's Great Leap Forward."
We continue with David Leonhardt of The New York Times.
We conclude with an interview and performance by country musician Margo Price. Her new album is called Midwest Farmer’s Daughter.