Holiday gatherings can be stressful times for families, and occasionally the conversation around the holiday table can get heated. Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety.
"Slow Start - Powerful book"
Negotiation is a way of life for the majority of us. Whether we're at work, at home or simply going out, we want to participate in the decisions that affect us. Nowadays, hardly anyone gets through the day without a single negotiation, yet, few of us are armed with the effective, powerful negotiating skills that prevent stubborn haggling and ensure mutual problem solving. Fisher, Ury, and Patton cut through the jargon to present a few easily remembered principles that will guide you to success, no matter what the other side does or whatever dirty tricks they resort to.
"Getting to Yes"
Die Grundlage des Harvard-Konzepts ist der folgende Gedanke: Seien Sie hart in der Sache und weich mit den Menschen...