Be Our Guest Audiobook By The Disney Institute, Theodore Kinni cover art

Be Our Guest

Perfecting the Art of Customer Service

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Be Our Guest

By: The Disney Institute, Theodore Kinni
Narrated by: Barry Abrams
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last 25 years, thousands of professionals from more than 35 countries and more than 40 industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.

©2011 Disney Enterprises, Inc. (P)2015 Tantor Career Success Customer Service Leadership Management Management & Leadership Marketing & Sales Motivation & Self-Improvement Business Marketing Career Inspiring
Practical Business Insights • Valuable Service Principles • Detailed Performance • Educational Applications
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I can’t wait to use this in my industry and implement this throughout the team.

Fantastic

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This provides an in-depth look at how Disney provides magical moments for their guests. Also gives examples from other companies that utilized similar a process. Many parts are easily applied to other business or service situations.

A Magical Overview of Customer Service

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It is very hard to rate such a "instructional" but it was a lot easier to get through by listening!

dry material

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Cast, setting and culture is the key to creating magical experiences. Tons of valuable nuggets throughout the book. A little slow at times/tough to follow. It's a great book based on the length as well. worth a listen!!

Cast, setting and culture is the key to creating m

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one of my favorite books that I have picked up yet. It has changed my mind and Views when it comes to customer service and how to offer a better service for everyone not only me but my co-workers my customers and the business I work for. you do not have to own a business to enjoy the rewards that this book will give you

. a must-read

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Was not quite what I was expecting, but still good. Didn't enjoy the voices. It was not necessary to try to talk like Walt to quote him.

Enjoyed It!

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View behind the curtain details how Disney problem solves and shares with other companies how to be innovative.

Informative

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This book not only is a brilliant insight To business, customer service and an experience but relates to every area of life.

For Everyone!

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This is a must read if you want to stay in business and grow. Profit or nonprofit organization.

Great hidden principles

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Content is good, the audio version is dry. Recommend reading this one on your own.

Good for Disney Philosophers

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