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The Come Back Effect
- How Hospitality Can Compel Your Church's Guests to Return
- Narrated by: Trevor Thompson
- Length: 4 hrs and 49 mins
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The Come Back Effect
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Publisher's summary
The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. And as any good manager of a hotel, a store, a restaurant, or an attraction knows, the key to getting guests to come back is not actually the rooms or the product or the food itself; it's how guests feel when they're there. It's about hospitality. No matter how much effort and time we spend on excellence - stirring worship time, inspiring sermons, a good coffee blend in the foyer - what our guests really want when they come to our churches is to feel welcome, comfortable, and understood.
Written by a church consultant and a hospitality expert, The Come Back Effect reveals to church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, describe how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.
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Story4.5 out of 5 stars 125
Bill Willits and best-selling author Andy Stanley share their successful approach, which has resulted in nearly 8,000 adults becoming involved in small groups at North Point Community Church in Atlanta . Simply put, the five principles clearly described here have passed the test. This is not just another book about community; this is a book about strategy - strategy that builds a small group culture.
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5 out of 5 stars
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great book on the overall approach to small groups
- By Russell E. on 06-03-18
By: Andy Stanley, and others
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Winning from Within
- A Breakthrough Method for Leading, Living, and Lasting Change
- By: Erica Ariel Fox
- Narrated by: Tavia Gilbert
- Length: 10 hrs and 2 mins
- Unabridged
-
Overall4.5 out of 5 stars 60
-
Performance4 out of 5 stars 48
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Story4.5 out of 5 stars 49
Life is a series of negotiations, whether or not you think of yourself as a negotiator. From seemingly insignificant daily decisions to major life choices, you negotiate every time you aim to persuade, argue over a decision, or resolve a conflict. But as negotiations and leadership expert Erica Ariel Fox reveals, the most important negotiations - the ones that determine the impact of our actions and the quality of our lives - are those we have with ourselves.
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5 out of 5 stars
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Enlightening is an understatement
- By Lucas on 01-13-19
By: Erica Ariel Fox
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Flipping the Switch
- Unleash the Power of Personal Accountability Using the QBQ!
- By: John G. Miller
- Narrated by: John G. Miller
- Length: 1 hr and 38 mins
- Unabridged
-
Overall4.5 out of 5 stars 221
-
Performance5 out of 5 stars 186
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Story4.5 out of 5 stars 187
In QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes listeners to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life.
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4 out of 5 stars
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Quick listen
- By Shea on 09-20-23
By: John G. Miller
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 159
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Performance4.5 out of 5 stars 131
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Story4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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5 out of 5 stars
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Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
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Quit Church
- By: Chris Sonksen
- Narrated by: Dean Gallagher
- Length: 3 hrs and 46 mins
- Unabridged
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Overall4.5 out of 5 stars 34
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Performance4.5 out of 5 stars 28
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Story4.5 out of 5 stars 27
Let's face it. Church isn't working. We hear sermons about the abundant life Jesus promised, but how many of us are actually living it? How many of our churches are thriving? How many people in our congregations are experiencing God's blessings? Maybe it's time to call it quits. Quit church? Well, not exactly. Drawing from his experience coaching hundreds of churches toward true growth, Chris Sonksen calls on us to quit our casual, cultural commitment to church as we know it....
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1 out of 5 stars
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Quit Church
- By larry jenkins on 06-07-18
By: Chris Sonksen
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Sticky Teams
- Keeping Your Leadership Team and Staff on the Same Page
- By: Larry Osborne
- Narrated by: Don Hagen
- Length: 6 hrs and 33 mins
- Unabridged
-
Overall4.5 out of 5 stars 253
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Performance4.5 out of 5 stars 215
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Story4.5 out of 5 stars 213
In this unabridged audio download of Sticky Teams, Larry Osborne exposes the hidden roadblocks that often sabotage the health and harmony of even the best intentioned ministry teams. Then, with practical and seasoned advice, he shows what it takes to get a leadership board, ministry team, and an entire congregation headed in the same direction.
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5 out of 5 stars
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Leadership GOLD
- By Steve Jones on 02-09-24
By: Larry Osborne
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Thanks for the Feedback
- The Science and Art of Receiving Feedback Well
- By: Sheila Heen, Douglas Stone
- Narrated by: Sheila Heen, Douglas Stone
- Length: 9 hrs and 48 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,420
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Performance4.5 out of 5 stars 1,182
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Story4.5 out of 5 stars 1,164
The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
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3 out of 5 stars
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Poor narration ruins yet another good read
- By WordNerd on 08-25-14
By: Sheila Heen, and others
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Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- By: Jack Mitchell
- Narrated by: James Boles
- Length: 6 hrs and 4 mins
- Unabridged
-
Overall4.5 out of 5 stars 41
-
Performance4.5 out of 5 stars 24
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Story4.5 out of 5 stars 25
In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
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5 out of 5 stars
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good book.
- By Chance Woodal on 11-06-22
By: Jack Mitchell
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Rebuilt
- Awakening the Faithful, Reaching the Lost, Making Church Matter
- By: Michael White, Tom Corcoran
- Narrated by: Michael White, Tom Corcoran
- Length: 8 hrs and 9 mins
- Unabridged
-
Overall4.5 out of 5 stars 45
-
Performance4.5 out of 5 stars 38
-
Story4.5 out of 5 stars 38
Drawing on the wisdom gleaned from thriving mega-churches and innovative business leaders while anchoring their vision in the Eucharistic center of Catholic faith, Fr. Michael White and lay associate Tom Corcoran present the compelling and inspiring story to how they brought their parish back to life. Rebuilt is a story of stopping everything and changing focus. When their parish reached a breaking point, Fr. Michael White and lay associate Tom Corcoran asked themselves how they could make the Church matter to Catholics.
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4 out of 5 stars
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Don't Do What's Suggested Unless You Will OWN IT.
- By Julia S on 02-06-18
By: Michael White, and others
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The Most Excellent Way to Lead
- Discover the Heart of Great Leadership
- By: Perry Noble
- Narrated by: Carl Cartee
- Length: 6 hrs and 14 mins
- Unabridged
-
Overall4.5 out of 5 stars 135
-
Performance4.5 out of 5 stars 108
-
Story4.5 out of 5 stars 106
Speakers often use the words vision, boldness, and influence to describe the characteristics of effective leaders. In The Most Excellent Way to Lead, Perry Noble makes the case that the heart of great leadership lies elsewhere. Perry, despite being voted least likely to succeed in high school, beat the odds against him. Today, he inspires 3,500 people every weekend to live for something greater than themselves. He credits this achievement to the leadership principles he has learned from the Bible.
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5 out of 5 stars
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A must read for every leader
- By Meredith on 05-02-16
By: Perry Noble
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It's Not About the Coffee
- Leadership Principles from a Life at Starbucks
- By: Howard Behar
- Narrated by: Malcolm Hillgartner
- Length: 4 hrs and 22 mins
- Unabridged
-
Overall4.5 out of 5 stars 260
-
Performance4.5 out of 5 stars 206
-
Story4.5 out of 5 stars 208
Howard Behar is one of three top executives who have helped shape one of the most recognized companies in the world: Starbucks. A widely acclaimed leader, Behar, with his signature energy, smarts, high expectations, and belief in people, has become a symbol of the soul and candor of the Starbucks culture.
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5 out of 5 stars
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Top Level Leadership
- By ManifestingMango on 07-31-09
By: Howard Behar
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Ditch the Pitch
- By: Steve Yastrow
- Narrated by: Steve Yastrow
- Length: 3 hrs and 41 mins
- Unabridged
-
Overall4.5 out of 5 stars 244
-
Performance4.5 out of 5 stars 214
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Story4.5 out of 5 stars 208
In today's world, customers don't want to hear sales pitches, but many salespeople still rely on them. In this breakthrough audiobook, Steve Yastrow, founder of a successful business strategy consulting firm, asks us to throw out everything we've been taught about pitching to customers. His advice: "Tear up your sales pitch and instead improvise persuasive conversations."
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2 out of 5 stars
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A bad strawman pitch on why pitching doesn't work
- By Jeff Gibbard on 01-09-21
By: Steve Yastrow
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Stand Up for Your Life
- By: Cheryl Richardson
- Narrated by: Cheryl Richardson
- Length: 1 hr and 11 mins
- Unabridged
-
Overall4.5 out of 5 stars 55
-
Performance5 out of 5 stars 36
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Story5 out of 5 stars 35
On this inspirational, informative, and highly entertaining program, Cheryl teaches you that there are several steps that will lead you to a life of meaning and purpose. When you take these steps, you'll find that a Divine power opens the exact doors you need to step into the light!
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5 out of 5 stars
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Really Good!
- By Annette on 05-13-16
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The Power of People Skills
- How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance
- By: Trevor Throness
- Narrated by: Tom Parks
- Length: 5 hrs and 41 mins
- Unabridged
-
Overall4.5 out of 5 stars 75
-
Performance4.5 out of 5 stars 65
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Story4.5 out of 5 stars 65
People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work - a colleague, subordinate, or boss. Handling people issues is every leader's major headache. It's what takes up the majority of their time and - more important - the bulk of their head space. Every leader can and must develop this most important of all management skills.
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5 out of 5 stars
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great listen
- By RB Player on 03-30-18
By: Trevor Throness
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What listeners say about The Come Back Effect
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Mary
- 02-09-19
Must read for church leaders
Jonathan and Jason understand church culture and what it means to positively impact those who visit and volunteer in your body.
This is a must read for anyone who wants to take intentionality and hospitality in your church to the next level.
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3 people found this helpful
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Overall5 out of 5 stars
- Anonymous User
- 10-01-20
must listen
if you lead in a Guest Experience role you should have this book in your library
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1 person found this helpful
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- KatMBM
- 07-23-20
is your standard, God's standard?
from the 1st word to the last, I really felt like I was experiencing how it would be like to serve others at this level. the intentionality and the heart behind every decision is geared towards the guest and sharing the vision and promise of an eternal life.
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2 people found this helpful