From asking a waiter for an unusual substitution to urging a service manager to get your car finished sooner to swaying your significant other toward a particular film or show, many of the decisions you make are decided by talking. And no matter why you engage in face-to-face talk, there's no way to insulate yourself from the dangers of miscommunication.
These 24 mind-opening lectures are your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness - especially by overcoming the psychological and biological hard-wiring that too often gets in the way.
Professor Kehoe offers a trove of practical techniques for successful communication, from everyday interactions in the home or workplace to managing your reactions and speaking effectively in conflict- and tension-laden situations.
You'll learn how early cultural learning and deeply learned patterns of reaction in our unconscious mind enhance or undermine your ability to communicate effectively; how your sense of self develops in everyday talk during your childhood; the specific styles of talking you use in most situations; and the basic techniques of perhaps the most important and neglected aspect of human conversation, the art of active listening.
When you consider the complexities of conversation, it's a wonder that things ever work out as well as they do. But with the knowledge, strategies, and skills offered by this course, that hard-to-find effectiveness will be only a conversation away.
PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.
©2011 The Teaching Company, LLC (P)2011 The Great Courses
The lectures are well rehearsed, excellently paced, and fascinating.
However, the topic of the lectures does not match the product's description.
The lectures are a combination of popular psychology theory and advice on conflict resolution, with a heavy emphasis on marital disputes. The scientific content is on the light side.
There is nothing on communicating with strangers or in the workplace.
That being said, the lectures are very interesting and well delivered. If you purchase this audiobook, you will likely be entertained and get a cursory education on a topic which is not discussed in the product description.
There were some helpful tips here and there but the course plodded with lots of platitudinizing. I felt like he could've effectively communicated everything he wanted to in 3 hours or less.
I love listening and usually get in at least three hours a day. I like fiction, biographies and medical non-fiction.
I thought I was getting a course on public speaking (apparently I did not read the course description.) What I got was a very interesting course on how people communicate and form relationships. As a supervisor, I was able to use some of Professor Kehoe's suggestions on talking to employees immediately. I was very annoyed with a perpetually underperforming employee. I had asked him to do something and he forgot. I was about to demand an explanation, but I remembered the chapter I had just listened to. Did I provide a clear list of instructions and a sense of why this was important? Yes on the instructions, no on the importance. Surely he MUST know why it was important! But, maybe, not.
I spoke calmly to "B", explained why the task was important, asked if there was any way I could help him accomplish it by the end of the day, suggested he call the client to find out what she wanted, and (almost miraculously) the problem was solved by the end of the day.
I will keep these lessons in mind, although I will probably need to listen again to pick up more tips.
??? Never had the print version.
This was a marathon length production, so a moment in such a context is more like a chapter in a book. I really liked the way he described the way in which each of us, from infancy onward, builds our frame of reference which filters everything we see and hear. Therefore, two people exchanging ideas and information with each other can walk away with completely different understandings about what just happened.
No this was the first one.
Yes if I had that kind of time!
Learning and applying the concepts presented here will change your life - personally and professionally - for the better. We all incorrectly believe that we speak our language well enough to be completely understood. If we are willing to question that belief, and explore ways to improve, we can solve persistent problems in all areas of our lives.
The Professor provides a lot of background and detail on communications, but I was left a little disappointed. The entire trust of his presentation is to give one the tools for more effective communication, but I did not get anything new. What was missing was how to communicate with those who are unwilling to follow the professor's best practices.
Book, Movie, Music Fan
I thought this started off a little slow but it quickly became very interesting and informative. I have always struggled with the ability to communicate effectively, especially when it involves expressing what I am upset about. It has caused problems in my relationships with family and at work. This book offers great advice for how to overcome this problems and how to approach a difficult situation to get a better response. I've started practicing the things I've learned from this lecture and can already see the huge impact it can have on my relationships. I highly recommend this book for anyone that struggles with expressing themselves positively and communicating effectively.
I got this largely thinking that it would help in my business communications skills, and it did. What I didn't expect was that this course is applicable to life in general, and that it would provide beneficial to my marriage.
Great advice for improving your relationship with yourself and others. I have read a lot of self help and business books and this knowledge, if taken to heart can really empower you.
This lecture teaches that effective communication is reflective communication. It gives helpful suggestions on how to communicate well with family, friends, colleagues, superiors and subordinates. I highly recommend it.
Avid reader who hates it when editors or writers butcher the English language. Honest reviewer.
True conversation is rare & this course helps us see why that is and what we can do about it in our own minds.
"Some good points very well presented"
In the search to improve myself as a coach and teacher it rates well in the educational section of my library.
It wasn't a book you can listen to in one sitting, but you'll want to go back over the material several times.
Interesting accessible and informative and useful. Good overview of key and relevant issues. Up to date and varied. Thank you
"buy it!! I loved it!"
I almost couldn't pause to do other things. It is essential listening. immediately useful and applicable. I was laughing in some parts cause it broke down how I thought and respond in all types of communication.
I started applying it immediately and changing how I communicate. I also understand why when I think I'm being crystal clear, the other person does not seem to understand me.
I would recommend the book unreservedly. The narrator was great and easy to follow. loved it!!
"This is the best audio book on comms and self development."
It is a long audio book, but stick with it. It is THE best communications and self development boom I have listened to. Very very enlightening.
Well done Professor Dalton Kehoe
And THANK YOU
"Tedious, monotonous and unhelpful"
I found the rather evangelical speaking style of the narrator really grated on me after a while. There was far too much in terms of fundamental psychology, with actual spoken communications only really introduced around lecture 20. I gleaned a few useful nuggets of information here, but nowhere near enough to justify the time spent listening to a monotonous drone of someone who plainly loved the sound of his own voice way too much. I just feel sorry for the poor guy's wife, who must doubt the sincerity of just about everything he ever says: "Does her really like my haircut or is he just trying to improve his 5:1 ratio to facilitate relationship building?" Seriously? At some point communication ceases to be genuine and spontaneous and you're just 'handling' people, like someone working in customer services in a call centre, except you're doing it with your own family and friends! Not for me, I'm afraid. Thankfully this was one of my introductory freebies, as I would be extremely annoyed had I paid for this. Disappointing.
Definitely - the history courses are great.
I just wanted to improve the clarity of my oral communications, not learn how to manipulate people.
"very interesting and eye opening"
this was a great course ( pardon the pun ). I had no idea how complex effective communication becomes dependent on situation . I be listening to this a few times I recon, cause there is a huge amount of information to absorb and implement.
Gift of language sets humans apart, becoming effective at it, invaluable advantage in all aspects. well taught.
"Everyone should read"
No matter what your background or status or job, following this advice can improve the quality of your life. Chapter 19 should be listened to twice. :)
The examples of conversations - sometimes cheesy but useful. How the brain works is fascinating.
I haven't, this is the first one.
It engaged me but not particularly funny or unfunny.
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