©2009 Donald Norman; (P)2009 Audible, Inc.
I was not overly impressed with the depth of information, however, it doesn't matter because the narration is painfully awful. It is like one long, cheezy advertisement. It is difficult to get beyond the narration, but if you do, you will find the content is shallow. He uses ridiculous fictional stories to assert his point. Be prepared for words like 'oops'.
the book was ok, one of the only HCI books you could find in audio format (ironic, isn't it), but the voiceover is terrible (again, can you see the irony here? an unusable audiobook from don norman, who's all about usable design)
If you like to imagine what the future will be like with talking refrigerators, Rosie the robot, and a car named Hal this book will be fine for you. I found the certainty he predicts with arrogant and spooky enough for me to want to move into a log cabin in the back country of Alaska. The most appalling part is when Mr. Normand actually states that design needs to be made into a science. This man has clearly spent too many years in academia sipping whiskey in his ivory tower.
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