-
Crimes of a Missed Demeanor
- The Delicate Art of Effective Customer Service
- Narrated by: Josh Soule
- Length: 40 mins
Failed to add items
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Prime members: New to Audible?Get 2 free audiobooks during trial.
Crimes of a Missed Demeanor
Buy for $3.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Listeners also enjoyed...
-
Sell or Be Sold: How to Get Your Way in Business and in Life
- By: Grant Cardone
- Narrated by: Grant Cardone
- Length: 11 hrs and 40 mins
- Unabridged
-
Overall4.5 out of 5 stars 15,730
-
Performance5 out of 5 stars 13,563
-
Story4.5 out of 5 stars 13,450
Whether it's selling your company's product in the boardroom or selling yourself on eating healthy, everything in life can and should be treated as a sale. And as sales expert Grant Cardone explains, knowing the principles of selling is a prerequisite for success of any kind. In Sell or Be Sold, Cardone breaks down the techniques and approaches necessary to master the art of selling in any avenue.
-
2 out of 5 stars
-
Don't call about "The Book" Grant Mentions
- By Steve H on 11-21-14
By: Grant Cardone
-
Amaze Every Customer Every Time
- 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- By: Shep Hyken
- Narrated by: Joe Bronzi
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 212
-
Performance4.5 out of 5 stars 184
-
Story4 out of 5 stars 184
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction.
-
1 out of 5 stars
-
Every business cliche you have ever heard in 52 easy steps
- By Scott J. Jones MD on 01-24-18
By: Shep Hyken
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 7 hrs and 36 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,331
-
Performance4.5 out of 5 stars 1,065
-
Story4.5 out of 5 stars 1,060
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
5 out of 5 stars
-
Brilliant, simple, lessons on leadership
- By Garrett on 10-16-10
By: Lee Cockerell
-
How to Master the Art of Selling
- By: Tom Hopkins
- Narrated by: Bill Foote
- Length: 15 hrs and 28 mins
- Unabridged
-
Overall4.5 out of 5 stars 499
-
Performance4.5 out of 5 stars 409
-
Story4.5 out of 5 stars 402
You're in sales. Whether you call it persuasion or sharing, it all boils down to the same thing: Your aim is to get other people to accept you, your product, or your idea. Within this audiobook are hundreds of ideas and essential sales phrases for doing just that. Tom Hopkins is unique in that he won't teach you any strategy that he hasn't proven to work successfully in real-life selling situations.
-
5 out of 5 stars
-
WHAT TO DO, HOW TO DO IT AND WHY TO DO IT
- By Oscar on 12-08-17
By: Tom Hopkins
-
Psychology of Selling: Advanced EQ Strategies & Surefire Triggers to Boost Sales Instantly
- Use Emotional Intelligence Techniques to Make Your Pitch and Close the Deal Every Time
- By: Avery Wright
- Narrated by: Jacob Buchholz
- Length: 5 hrs
- Unabridged
-
Overall5 out of 5 stars 104
-
Performance5 out of 5 stars 103
-
Story5 out of 5 stars 103
Looking for a simple way to become a better salesperson? Sales is not about knocking on doors, cold calling, or pestering people until they buy. Sales is about creating relationships and understanding the psychology of persuasion. Becoming a better salesperson will not only help you make more money - it will also improve your relationships with friends and family. The Psychology of Selling will teach you how to craft sales pitches that work by first teaching you what is going on in the mind of your prospect. This audiobook is your secret weapon.
-
4 out of 5 stars
-
Good information but hard to listen to
- By Lera B on 01-19-20
By: Avery Wright
-
The 5 Secrets of a Phenomenal Business
- By: Howard Partridge
- Narrated by: Howard Partridge
- Length: 9 hrs and 15 mins
- Unabridged
-
Overall5 out of 5 stars 36
-
Performance5 out of 5 stars 32
-
Story5 out of 5 stars 31
The one and only reason your business exists (and why it matters). Your business can have a dramatic impact on your personal life. Understanding why you are in business will help you enjoy your business more and will help you build the right kind of business.
-
5 out of 5 stars
-
Perfect book
- By Joshua A. Lile on 01-12-18
By: Howard Partridge
-
Sell or Be Sold: How to Get Your Way in Business and in Life
- By: Grant Cardone
- Narrated by: Grant Cardone
- Length: 11 hrs and 40 mins
- Unabridged
-
Overall4.5 out of 5 stars 15,730
-
Performance5 out of 5 stars 13,563
-
Story4.5 out of 5 stars 13,450
Whether it's selling your company's product in the boardroom or selling yourself on eating healthy, everything in life can and should be treated as a sale. And as sales expert Grant Cardone explains, knowing the principles of selling is a prerequisite for success of any kind. In Sell or Be Sold, Cardone breaks down the techniques and approaches necessary to master the art of selling in any avenue.
-
2 out of 5 stars
-
Don't call about "The Book" Grant Mentions
- By Steve H on 11-21-14
By: Grant Cardone
-
Amaze Every Customer Every Time
- 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- By: Shep Hyken
- Narrated by: Joe Bronzi
- Length: 5 hrs and 26 mins
- Unabridged
-
Overall4.5 out of 5 stars 212
-
Performance4.5 out of 5 stars 184
-
Story4 out of 5 stars 184
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction.
-
1 out of 5 stars
-
Every business cliche you have ever heard in 52 easy steps
- By Scott J. Jones MD on 01-24-18
By: Shep Hyken
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 7 hrs and 36 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,331
-
Performance4.5 out of 5 stars 1,065
-
Story4.5 out of 5 stars 1,060
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
5 out of 5 stars
-
Brilliant, simple, lessons on leadership
- By Garrett on 10-16-10
By: Lee Cockerell
-
How to Master the Art of Selling
- By: Tom Hopkins
- Narrated by: Bill Foote
- Length: 15 hrs and 28 mins
- Unabridged
-
Overall4.5 out of 5 stars 499
-
Performance4.5 out of 5 stars 409
-
Story4.5 out of 5 stars 402
You're in sales. Whether you call it persuasion or sharing, it all boils down to the same thing: Your aim is to get other people to accept you, your product, or your idea. Within this audiobook are hundreds of ideas and essential sales phrases for doing just that. Tom Hopkins is unique in that he won't teach you any strategy that he hasn't proven to work successfully in real-life selling situations.
-
5 out of 5 stars
-
WHAT TO DO, HOW TO DO IT AND WHY TO DO IT
- By Oscar on 12-08-17
By: Tom Hopkins
-
Psychology of Selling: Advanced EQ Strategies & Surefire Triggers to Boost Sales Instantly
- Use Emotional Intelligence Techniques to Make Your Pitch and Close the Deal Every Time
- By: Avery Wright
- Narrated by: Jacob Buchholz
- Length: 5 hrs
- Unabridged
-
Overall5 out of 5 stars 104
-
Performance5 out of 5 stars 103
-
Story5 out of 5 stars 103
Looking for a simple way to become a better salesperson? Sales is not about knocking on doors, cold calling, or pestering people until they buy. Sales is about creating relationships and understanding the psychology of persuasion. Becoming a better salesperson will not only help you make more money - it will also improve your relationships with friends and family. The Psychology of Selling will teach you how to craft sales pitches that work by first teaching you what is going on in the mind of your prospect. This audiobook is your secret weapon.
-
4 out of 5 stars
-
Good information but hard to listen to
- By Lera B on 01-19-20
By: Avery Wright
-
The 5 Secrets of a Phenomenal Business
- By: Howard Partridge
- Narrated by: Howard Partridge
- Length: 9 hrs and 15 mins
- Unabridged
-
Overall5 out of 5 stars 36
-
Performance5 out of 5 stars 32
-
Story5 out of 5 stars 31
The one and only reason your business exists (and why it matters). Your business can have a dramatic impact on your personal life. Understanding why you are in business will help you enjoy your business more and will help you build the right kind of business.
-
5 out of 5 stars
-
Perfect book
- By Joshua A. Lile on 01-12-18
By: Howard Partridge
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall5 out of 5 stars 31
-
Performance5 out of 5 stars 27
-
Story5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- By Jennifer Ringenberg on 06-05-23
-
Dental Practice Hero
- From Ordinary Practice to Extraordinary Experience
- By: Dr. Paul Etchison
- Narrated by: Millian Quinteros
- Length: 5 hrs and 41 mins
- Unabridged
-
Overall5 out of 5 stars 124
-
Performance5 out of 5 stars 105
-
Story5 out of 5 stars 105
Dr. Etchison is not your average dentist. A visionary leader, he combines marketing and business knowledge, clinical excellence, and leadership to create a thriving, growing practice - and he wants to share this special knowledge with you. It’s time to set off on a quest to implement systems that take your practice to the next level, inspire your team to greatness, and help you become the visionary leader who can transform your practice and your life.
-
4 out of 5 stars
-
Helpful with caveats
- By Roy Nesari on 10-23-23
-
Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
- By: Dennis Snow
- Narrated by: Dennis Snow
- Length: 3 hrs and 6 mins
- Unabridged
-
Overall5 out of 5 stars 121
-
Performance5 out of 5 stars 104
-
Story5 out of 5 stars 104
At its heart Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a guide for the college grad or new entrepreneur, Lessons from the Mouse offers timeless, straightforward advice.
-
5 out of 5 stars
-
Must read for industries!
- By Anonymous User on 05-10-20
By: Dennis Snow
-
Conversation Skills: Become Confident, Enjoyable & Assertive Communication Master in Any Situation
- By: Michael Hudson
- Narrated by: Sam Slydell
- Length: 1 hr and 17 mins
- Unabridged
-
Overall4.5 out of 5 stars 27
-
Performance5 out of 5 stars 27
-
Story4.5 out of 5 stars 27
Introducing the last conversation skills book you will ever need. Everything well organized, understandable and instantly applicable. Based on 26 years of my experience in the corporate companies and personal consulting, in this book, I have put everything I have learned in the structured, applicable, and easily memorable way.
-
5 out of 5 stars
-
Great audiobook and insightful way of listening
- By elizabeth on 07-31-19
By: Michael Hudson
-
Power Phone Scripts
- 500 Word-for-Word Questions, Phrases, and Conversations to Open and Close More Sales
- By: Mike Brooks
- Narrated by: Stephen McLaughlin
- Length: 8 hrs and 44 mins
- Unabridged
-
Overall4.5 out of 5 stars 255
-
Performance4.5 out of 5 stars 212
-
Story4.5 out of 5 stars 209
Start closing sales like top producers! Have you ever found yourself at a loss for what to say when the gatekeeper asks you what your call is about? Have your palms ever sweated when the decision maker shuts you down with "I wouldn't be interested"? Has your heart taken a fast dive into your stomach when, at the start of your presentation, your prospect tells you that they've thought about it and are just going to pass? Are you finally ready to learn how to confidently and effectively overcome these objections, stalls, and blow-offs?
-
1 out of 5 stars
-
Terrible book.
- By zortman on 10-04-18
By: Mike Brooks
-
Selling to Homeowners the Sandler Way
- A Proven Process for Selling Products and Services to Consumers in Their Home
- By: Kim Booker, Chip Doyle, David Mattson
- Narrated by: Sean Pratt
- Length: 4 hrs and 31 mins
- Unabridged
-
Overall5 out of 5 stars 144
-
Performance5 out of 5 stars 116
-
Story5 out of 5 stars 117
Selling to homeowners is different - and challenging. To succeed in this environment, you need the Sandler Selling System. Selling to Homeowners the Sandler Way shows how the Sandler Selling System delivers career-changing results for salespeople who close deals in the buyer's personal, private domestic space. This kind of selling applies to dozens of industries, from remodeling to insurance.
-
5 out of 5 stars
-
awesome
- By Anonymous User on 01-24-20
By: Kim Booker, and others
-
ABC'$ of Closing: Experts' Secrets to Closing More Deals in Door to Door Sales
- By: Sam Taggart
- Narrated by: Sam Taggart
- Length: 2 hrs and 29 mins
- Unabridged
-
Overall5 out of 5 stars 254
-
Performance5 out of 5 stars 207
-
Story5 out of 5 stars 206
As a top 5 rep at Vivint 2011-2015; number one rep at Vivint in 2014, Sam has 18 years of door-knocking experience. Ranging from a $15 curb painting to $100,000 solar deals, he has sold for most of the major D2D staples, including: solar, alarms, home automation, painting, magazines, knives, school fundraisers, and religion. Now this expert door-knocker dives into over 35 of his favorite closes and influential practices that can transform anyone into a D2D expert.
-
5 out of 5 stars
-
definitely useful and resourceful
- By David Patton on 10-12-20
By: Sam Taggart
-
Shut Up and Sell More Weddings & Events
- Ask Better Questions, Listen to the Answers and Grow Your Business
- By: Alan Berg CSP
- Narrated by: Alan Berg CSP
- Length: 3 hrs and 23 mins
- Unabridged
-
Overall5 out of 5 stars 78
-
Performance5 out of 5 stars 75
-
Story5 out of 5 stars 76
It all starts with a sale. Whether you love it or hate it, making sales drives your wedding and event business. You don't get to use your creative skills for cooking, music, flowers, decor, fashion, ceremonies, or whatever your business is, until you make the sale. If you have been selling for a long time, this book will be a good refresher.
-
5 out of 5 stars
-
Gem after gem!
- By Cheyenne Garner on 07-03-22
By: Alan Berg CSP
-
The Great Employee Handbook
- By: Quint Studer
- Narrated by: Kevin Young
- Length: 4 hrs and 34 mins
- Unabridged
-
Overall4.5 out of 5 stars 25
-
Performance4.5 out of 5 stars 21
-
Story4.5 out of 5 stars 21
The most valuable on-the-job skills come from experience but you don t have to work a lifetime to master them. Often, it s the day-to-day issues, those not found in any training manual, that keep us from being our best at work. We ve all looked back on challenges we ve faced whether they involved a boss, a coworker, or a customer and thought, If I knew then what I know now, I would have handled that in a completely different way!
-
5 out of 5 stars
-
Excellent!
- By Andrea on 05-25-15
By: Quint Studer
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 159
-
Performance4.5 out of 5 stars 131
-
Story4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
-
Overall4.5 out of 5 stars 446
-
Performance4.5 out of 5 stars 388
-
Story4.5 out of 5 stars 382
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
2 out of 5 stars
-
Content is Great but Narrator Puts You to Sleep
- By Anonymous User on 08-30-18
By: Lee Cockerell
-
It's Called Work for a Reason!
- Your Success is Your Own Damn Fault
- By: Larry Winget
- Narrated by: Larry Winget
- Length: 5 hrs and 37 mins
- Unabridged
-
Overall4.5 out of 5 stars 379
-
Performance4.5 out of 5 stars 220
-
Story4.5 out of 5 stars 220
Are you frustrated with a lack of results at work? Have you hit a wall? Are you uninspired, stuck in a rut, feeling underappreciated? Well, good news: your success is not up to your boss, your manager, your employees, or the economy. It's up to YOU. Business is never bad, people are just bad at being in business. If that makes you mad, this book is for you. Larry Winget hacks through the bad advice given in most business books.
-
5 out of 5 stars
-
Take it with a grain of salt
- By Kurt on 02-08-07
By: Larry Winget
Publisher's summary
"Can I help you?"
"Thanks, have a good day."
Basic customer service skills have been in place for many years, but are the things you're saying and doing actually hurting your business? Best-selling author and MBA graduate Josh Soule shares new and improved customer service techniques that will make your career a success. This short but powerful workbook covers everything from how to make your customer interactions personal to how to deal with conflict in the workplace, how to stand up to verbal abuse from a customer, money-saving strategies, and more.
By the end of this book, you will make a plan of your own on how to revamp your customer service skills. Don't delay on this powerful tool for your career!
More from the same
Author
Related to this topic
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 159
-
Performance4.5 out of 5 stars 131
-
Story4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall5 out of 5 stars 31
-
Performance5 out of 5 stars 27
-
Story5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- By Jennifer Ringenberg on 06-05-23
-
Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- By: Jack Mitchell
- Narrated by: James Boles
- Length: 6 hrs and 4 mins
- Unabridged
-
Overall4.5 out of 5 stars 41
-
Performance4.5 out of 5 stars 24
-
Story4.5 out of 5 stars 25
In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
-
5 out of 5 stars
-
good book.
- By Chance Woodal on 11-06-22
By: Jack Mitchell
-
The 25 Most Common Sales Mistakes and How to Avoid Them
- By: Stephan Schiffman
- Narrated by: Michael Ferreri
- Length: 1 hr and 47 mins
- Unabridged
-
Overall4.5 out of 5 stars 74
-
Performance4.5 out of 5 stars 48
-
Story4.5 out of 5 stars 48
Noted sales trainer Stephan Schiffman, the famous master of cold calls and sales techniques, provides bite-sized tips on correcting common sales problems, using the same nuggets-of-advice format as in many of his other books!
-
5 out of 5 stars
-
Distilled value.
- By Steve on 09-15-17
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- By: Mark Sanborn, Margaret Kelly - foreword
- Narrated by: Stephen Bel Davies
- Length: 4 hrs and 40 mins
- Unabridged
-
Overall4 out of 5 stars 80
-
Performance4.5 out of 5 stars 76
-
Story4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
4 out of 5 stars
-
Excellent extension of The Fred Factor
- By Mike Henry Sr. on 02-07-15
By: Mark Sanborn, and others
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- By: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
-
Overall4 out of 5 stars 81
-
Performance4.5 out of 5 stars 69
-
Story4 out of 5 stars 70
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
-
5 out of 5 stars
-
This is the book that cracks the code!
- By Nick Morgan on 04-30-13
By: Micah Solomon
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- By: Leonardo Inghilleri, Micah Solomon
- Narrated by: Sean Pratt
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 159
-
Performance4.5 out of 5 stars 131
-
Story4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- By KLD on 07-03-15
By: Leonardo Inghilleri, and others
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- By: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall5 out of 5 stars 31
-
Performance5 out of 5 stars 27
-
Story5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- By Jennifer Ringenberg on 06-05-23
-
Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- By: Jack Mitchell
- Narrated by: James Boles
- Length: 6 hrs and 4 mins
- Unabridged
-
Overall4.5 out of 5 stars 41
-
Performance4.5 out of 5 stars 24
-
Story4.5 out of 5 stars 25
In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
-
5 out of 5 stars
-
good book.
- By Chance Woodal on 11-06-22
By: Jack Mitchell
-
The 25 Most Common Sales Mistakes and How to Avoid Them
- By: Stephan Schiffman
- Narrated by: Michael Ferreri
- Length: 1 hr and 47 mins
- Unabridged
-
Overall4.5 out of 5 stars 74
-
Performance4.5 out of 5 stars 48
-
Story4.5 out of 5 stars 48
Noted sales trainer Stephan Schiffman, the famous master of cold calls and sales techniques, provides bite-sized tips on correcting common sales problems, using the same nuggets-of-advice format as in many of his other books!
-
5 out of 5 stars
-
Distilled value.
- By Steve on 09-15-17
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- By: Mark Sanborn, Margaret Kelly - foreword
- Narrated by: Stephen Bel Davies
- Length: 4 hrs and 40 mins
- Unabridged
-
Overall4 out of 5 stars 80
-
Performance4.5 out of 5 stars 76
-
Story4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
4 out of 5 stars
-
Excellent extension of The Fred Factor
- By Mike Henry Sr. on 02-07-15
By: Mark Sanborn, and others
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- By: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
-
Overall4 out of 5 stars 81
-
Performance4.5 out of 5 stars 69
-
Story4 out of 5 stars 70
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
-
5 out of 5 stars
-
This is the book that cracks the code!
- By Nick Morgan on 04-30-13
By: Micah Solomon
-
The Entrepreneur's Playbook
- More Than 100 Proven Strategies, Tips, and Techniques to Build a Radically Successful Business
- By: Leonard C. Green, Paul B. Brown
- Narrated by: Leonard C. Green, Tim Andres Pabon
- Length: 5 hrs and 16 mins
- Unabridged
-
Overall4.5 out of 5 stars 29
-
Performance4.5 out of 5 stars 24
-
Story4.5 out of 5 stars 25
Big new ideas rarely make great businesses. Laboring on a business plan can be a waste of time. You are going to need dramatically more start-up money than you think you do. Counterintuitive concepts like these have helped the world's best entrepreneurs succeed. Yet most of us only learn them the hard way. Len Green, an experienced investor, entrepreneur, and business professor, shares inside secrets and proven tactics for launching a business.
-
3 out of 5 stars
-
Need a narrator who is not phlegmy
- By Leo on 01-19-18
By: Leonard C. Green, and others
-
How to Not Suck as a Manager
- 5 Facts to Bring Any Boss Out of the Basement
- By: A. P. Grow
- Narrated by: A. P. Grow
- Length: 1 hr and 15 mins
- Unabridged
-
Overall4.5 out of 5 stars 470
-
Performance4.5 out of 5 stars 379
-
Story4.5 out of 5 stars 379
Dr. Grow is dean of workplace sanity education for the Workplace Sanity Group; a team dedicated to improving interpersonal communication and effectiveness in the workplace. His PhD is in Educational Leadership with a focus on adult education and training and its application in organizational development. He has been overseeing both public and private operations for over 20 years. His work experience includes training and support team member and international program manager at Microsoft and organizational development manager on the West Coast for Green Mountain Coffee Roasters.
-
5 out of 5 stars
-
How to not suck is a great book
- By Haley Hull on 09-28-20
By: A. P. Grow
-
The Accidental Salesperson
- How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve
- By: Chris Lytle
- Narrated by: Gregory Linington
- Length: 5 hrs and 46 mins
- Unabridged
-
Overall5 out of 5 stars 266
-
Performance4.5 out of 5 stars 219
-
Story4.5 out of 5 stars 217
Not all salespeople plan on a career in sales. Often, sales chooses them and suddenly they find themselves in a profession they aren't fully prepared for. The Accidental Salesperson is the answer, providing the advice and inspiration they need to master the essentials and hit the ground running. Fully updated to reflect the changes in the marketplace, the second edition provides a much-needed roadmap anyone can use to excel in sales.
-
5 out of 5 stars
-
First Day Confidence
- By Leela Vox on 01-12-19
By: Chris Lytle
-
Street Smarts
- An All-Purpose Tool Kit for Entrepreneurs
- By: Norm Brodsky, Bo Burlingham
- Narrated by: Sean Pratt
- Length: 10 hrs and 8 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,738
-
Performance4.5 out of 5 stars 1,529
-
Story4.5 out of 5 stars 1,530
People starting out in business tend to seek step-by-step formulas or rules, but in reality there are no magic bullets. Rather, says veteran company-builder Norm Brodsky, there's a mentality that helps street- smart entrepreneurs solve problems and pursue opportunities as they arise. Brodsky shares his hard-earned wisdom every month in Inc. magazine, in the hugely popular "Street Smarts" column he cowrites with Bo Burlingham. Now they've adapted their best advice into a comprehensive guide for anyone running a small business.
-
5 out of 5 stars
-
This great audio was originally called The Knack!
- By morton on 12-16-11
By: Norm Brodsky, and others
-
The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- By: Robert Spector, breAnne O. Reeves
- Narrated by: Eric Pollins
- Length: 6 hrs and 14 mins
- Unabridged
-
Overall4.5 out of 5 stars 164
-
Performance4.5 out of 5 stars 140
-
Story4.5 out of 5 stars 140
In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world.
-
5 out of 5 stars
-
Inspiring
- By Carrie Brinton on 01-02-19
By: Robert Spector, and others
-
How to Master the Art of Selling Financial Services
- By: Tom Hopkins
- Narrated by: Tom Hopkins
- Length: 3 hrs and 48 mins
- Unabridged
-
Overall5 out of 5 stars 313
-
Performance5 out of 5 stars 270
-
Story5 out of 5 stars 268
Whether you're a financial services expert or novice, you understand the business. You've worked hard to gain your product knowledge. You study industry trends. But do you know how to talk to clients so they'll listen? The How to Master the Art of Selling Financial Services live audio seminar shows you how to gain the trust of others quickly and get them to like you, take your advice, and become long-term clients, which is the foundation for every successful business.
-
3 out of 5 stars
-
better stuff for free on YouTube from
- By milos Vranic on 08-10-17
By: Tom Hopkins
Love Books? You'll Love Audible.
Transform your day
Replace endless scrolling with endless listening. Chores can be fun.
Listen everywhere
Download titles to listen offline, wherever you are in the world.
Carry your entire Library
Your stories go where you go. Audiobooks don’t weigh a thing.
Listen and learn
Discover stories that can change your mind, your well-being, and your life.
Reach your reading goals
You can’t turn pages while you drive—but you can press play.
Find your niche
WIth thousands of titles to explore, there’s something for everyone.
What listeners say about Crimes of a Missed Demeanor
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
-
Overall5 out of 5 stars
-
Performance5 out of 5 stars
-
Story5 out of 5 stars
- Codi J.
- 02-13-21
ways to promote a positive customer experience
I wish I had this book when I worked in customer service. even so, I think I can take some of these ideas and put them in use with my current job.
Something went wrong. Please try again in a few minutes.
You voted on this review!
You reported this review!