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The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits | [Zeynep Ton]

The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits

Almost one in four American working adults has a job that pays less than a living wage. Conventional wisdom says that’s how the world has to work. Bad jobs with low wages, minimal benefits, little training, and chaotic schedules are the only way companies can keep costs down and prices low. If companies were to offer better jobs, customers would have to pay more or companies would have to make less. But in The Good Jobs Strategy, Zeynep Ton, a professor at the MIT Sloan School of Management, makes the compelling case that even in low-cost settings, leaving employees behind - with bad jobs - is a choice, not a necessity.
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Publisher's Summary

Almost one in four American working adults has a job that pays less than a living wage. Conventional wisdom says that’s how the world has to work. Bad jobs with low wages, minimal benefits, little training, and chaotic schedules are the only way companies can keep costs down and prices low. If companies were to offer better jobs, customers would have to pay more or companies would have to make less. But in The Good Jobs Strategy, Zeynep Ton, a professor at the MIT Sloan School of Management, makes the compelling case that even in low-cost settings, leaving employees behind - with bad jobs - is a choice, not a necessity. Drawing on more than a decade of research, Ton shows how operational excellence enables companies to offer the lowest prices to customers while ensuring good jobs for their employees and superior results for their investors. Ton describes the elements of the good jobs strategy in a variety of successful companies around the world, including Southwest Airlines, UPS, Toyota, Zappos, and In-N-Out Burger. She focuses on four model retailers - Costco, Mercadona, Trader Joe's, and QuikTrip - to demonstrate the good jobs strategy at work and reveals four choices that have transformed these companies' high investment in workers into lower costs, higher profits, and greater customer satisfaction.

Full of surprising, counterintuitive insights, the audiobook answers questions such as: How can offering fewer products increase customer satisfaction? Why would having more employees than you need reduce costs and boost profits? How can companies simultaneously standardize work and empower employees? The Good Jobs Strategy outlines an invaluable blueprint for any organization that wants to pursue a sustainable competitive strategy in which everyone - employees, customers, and investors - wins.

©2014 Zeynep Ton (P)2013 Brilliance Audio, all rights reserved.

What Members Say

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3.7 (86 )
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  •  
    merritte 02-11-15
    merritte 02-11-15 Member Since 2014
    ratings
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    14
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    Story
    "Interesting especially if you manage retail"

    This was a very interesting book on best practices for creating a great workplace, especially for those who work in the retail industry.

    0 of 0 people found this review helpful
  •  
    C T Ross 01-30-15
    C T Ross 01-30-15 Member Since 2002
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    "almost completely retail focused"

    some mention of non- retailers like southewest airlines. some interesting stories but not ground breaking

    0 of 0 people found this review helpful
  •  
    Sami Abu Dhabi, United Arab Emirates 10-02-14
    Sami Abu Dhabi, United Arab Emirates 10-02-14 Member Since 2010

    Addicted to audible. One the best things that happened to me

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    "Great book and great knowledge"

    I loved this book all the way. When I read its reviews, when I started listening and when I finished it. As an operations professional, I cannot stress the amount of knowledge it added to me. The numerous examples provided are more than adequate to explain the theory behind.

    For me personally, my take on it would be the focus on retail business which is not my line. It would have been great if it tackled a number of disciplines, yet this is the focus of the book and it is meant to be like this.

    0 of 0 people found this review helpful
  •  
    Sam Motes Tampa 08-02-14
    Sam Motes Tampa 08-02-14 Listener Since 2009

    Audible obsessed lifelong learner.

    HELPFUL VOTES
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    "Operating the company to a growing bottom line"

    Talks about how to use operations management strategies to turn the usual focus on cutting labor thin to bleed out profits to over staffing to build a happy, healthy, fully engaged work force that will drive profit growth.

    0 of 0 people found this review helpful
  •  
    wiznut 06-26-14
    wiznut 06-26-14 Member Since 2014

    A greater understanding is what I seek. With this I hope to enrich my knowledge of life and my legacy. Why Dad?Well here's a head start son

    HELPFUL VOTES
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    "empowered Work Force"
    Would you listen to The Good Jobs Strategy again? Why?

    Yes. Good back ground and versed in multicultural ethics and practice.


    Who was your favorite character and why?

    Toyota factory walk through was great.


    Which scene was your favorite?

    Over all enlightening


    Did you have an extreme reaction to this book? Did it make you laugh or cry?

    It made me aware of how we as society with proper steps, strong management, and implementation of the Good jobs Strategy can improve our lives. Everyone would benefit from this.


    Any additional comments?

    At times some topics seemed repetitive. I would point out with all the variations, strategy's, and multitude of examples this was hard to avoid. She did a good job of putting it all together. I enjoyed the narration as well.

    0 of 0 people found this review helpful
  •  
    James F. Halpin 05-12-14 Member Since 2014
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    "great book"
    Any additional comments?

    Its is sound business. I you take good care of your people they take good care of your customers. As Stu Lenard said " marketing is a surrogate for poor customer service.

    0 of 0 people found this review helpful
  •  
    Jared Prosper, TX, United States 01-25-14
    Jared Prosper, TX, United States 01-25-14 Member Since 2010

    Software engineer and avid, lifetime student. I like deep, thoughtful non-fiction, and fiction that compliments and enriches it.

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    "Much more profound than it may sound"

    A harvard business professor and researcher provides the reader with the whole picture - narrative, statistics, and theory, for fully grasping what we've all been sensing but often not quite being able to explain or convince those who really need to hear the message:

    - managers and executives cannot lead successfully by merely reacting to P&L spreadsheets
    - successful organizations do not choose between tech solutions or well-defined processes and employee empowerment - they integrate them all, OR ELSE....!
    - the old Toyota efficiency story isn't just a recipe for setting up operations - but also setting up processes (and expectations) to continually improve processes and operations
    - cutting staff or hours or benefits to rescue declining profits is just as likely the path to operational incompetence and strategic failure of the enterprise. A wise leader understands the need to consider - and maybe even experiment - to determine whether a lack of operational discipline is cause by overpaid employees, or if rising costs (and the pressure to cut employee benefits) are caused by incomplete and/or unrealistic policies - and employees that are constrained from fixing them....

    A highly recommended read!

    0 of 0 people found this review helpful

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