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Thanks for the Feedback: The Science and Art of Receiving Feedback Well | [Sheila Heen, Douglas Stone]

Thanks for the Feedback: The Science and Art of Receiving Feedback Well

Coauthors of the international best-seller Difficult Conversations, Stone and Heen have spent the last 10 years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. This audiobook is destined to become a classic in the world of leadership, organizational behavior, and education.
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Publisher's Summary

The best-selling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning.

We swim in an ocean of feedback. Bosses, colleagues, customers - but also family, friends, and in-laws - they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development - but we dread it and often dismiss it.

That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first audiobook to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.

The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers - in the workplace and in personal relationships as well.

Coauthors of the international best-seller Difficult Conversations, Stone and Heen have spent the last 10 years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The audiobook is destined to become a classic in the world of leadership, organizational behavior, and education.

©2014 Douglas Stone (P)2014 Penguin Audio

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  •  
    anothergirl Chicago, IL 09-13-14
    anothergirl Chicago, IL 09-13-14 Member Since 2010
    HELPFUL VOTES
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    "Terrible Narration for an Insightful Book"
    Would you recommend this book to a friend? Why or why not?

    Do yourself a favor and read the book instead of listening to the audio. Had the book been narrated by professionals it might have been easier to listen to. The content is good, but I found myself struggling to listen to the authors. As a result it took much longer to get through the book.


    What didn’t you like about Sheila Heen and Douglas Stone ’s performance?

    There are few authors that can do their work justice. The narration was the equivalent of listening to paint dry. With the right narrator this book would have been a much better listen.


    Any additional comments?

    Most people don't distinguish the different types of feedback. The book will make you rethink the way you approach feedback at work and with family. It is a must read for anyone who is in a supervisor position.

    4 of 4 people found this review helpful
  •  
    Nanster 08-25-14
    Nanster 08-25-14
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    "Poor narration ruins yet another good read"

    The content in Thanks for the Feedback is useful, insightful, applicable, and valuable, and the authors write with credibility and humor. However, as with their previous book, Difficult Conversations, the content is rendered difficult to understand and therefore almost inaccessible due to poor narration (Douglas, sorry to give you this evaluative feedback: you mumble and your delivery is stilted; Sheila, your narration is somewhat better; at least you're easier to understand, if a little sing-song-y in places) and poor production (vocal pitch and modulation drop off to the point that it's impossible to hear the end of many sentences - where is the vocal coach?).

    If this is ever re-recorded and re-released, I'd consider keeping it as a reference. Without a wholesale revision it's a slog to get through the first time, let alone experiencing it a second time.

    Authors, if you're not trained in narration, please get someone else to read your work for you so your work presented in the best possible manner. Your audience will thank you for putting aside any ego attachment you may have in favor of accessibility.

    4 of 4 people found this review helpful
  •  
    Sheila Tampa, Florida 02-22-15
    Sheila Tampa, Florida 02-22-15 Member Since 2007

    Hi, I am an avid reader and audiobook listener with diverse tastes in books. I enjoy sets of books by subject or series.

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    "Beneficial Information, Important Skill"

    I happened to listen to this book while participating in Toastmasters, an organization that incorporates regular feedback into its program. The book is very helpful with respect to recognizing the need to develop the ability to work well with feedback. Listening to this book helped take much of both the stress and the sting out of feedback. I am now more able to look at feedback as a positive, particularly when delivered well and early. Someone has taken the time to offer me the benefit of their opinion. I have the opportunity to consider their opinion and determine whether to agree with and act on the feedback.

    Participating in a contest and honing a speech with repeated feedback definitely left me with the impression that seeking and using feedback accelerated my improvement.

    This is one of those books that I have listened to over and over again. It is probably another of the occasional books that I will eventually buy in paper or e-book format because of the wealth of useful information available in the book.

    I gave a well received Toastmasters speech inspired by the ideas in this audiobook.

    I recommend it for assistance in developing skill in both giving and receiving feedback. I believe that listening to this book has helped me provide others with more useful feedback, delivered in a more constructive manner.

    Not the greates narration ever and the book could have benefitted from more professional narration. But, there may also be some benefit from hearing the voices of the authors, perhaps to a lesser extent.

    1 of 1 people found this review helpful
  •  
    Ana Ritter East Meadow, NY United States 05-16-15
    Ana Ritter East Meadow, NY United States 05-16-15 Member Since 2011
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    "Excellent"

    Excellent book. Interesting perspective on the different functions of feedback. Clearly depicts why giving and receiving feedback can be so complicated. Offers viable and relevant alternatives that just might work! I'm going to listen to it again and again!

    0 of 0 people found this review helpful
  •  
    Lana 04-21-15
    Lana 04-21-15 Member Since 2014
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    "Loved the book, narration was slow and monotone"

    This book had wonderful, clear content with supporting examples. I had to listen at 1.5 speed to get past narration.

    0 of 0 people found this review helpful
  •  
    Gwendolyn Lewis 03-28-15 Member Since 2014
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    "Practical and Encouraging"

    As a boss, coach of Volunteer Leaders and Peer on diverse team I learned how important feedback is for our mission to succeed and for us to develop personally. I need to seek out coach feedback in addition and separate from performance review and wish our organization did not overlap so much in this. I cannot wait to hear Sheila Heen speak at this years Global Leadership Summit.

    0 of 0 people found this review helpful
  •  
    Martin Fierro 03-16-15 Member Since 2013

    MF

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    "An excellent resource"

    Liked it so much I decided to buy the hardcover edition as a reference. This is one of those books than can change one's life.

    0 of 0 people found this review helpful
  •  
    Kristi L. Crawford 03-11-15 Member Since 2011
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    "Wonderful book"

    This is a great book/resource for anyone in any type of relationship.
    This should be a must read for anyone in any type of leadership position.
    They thoroughly examine how to communicate and listen with tact and how to put your emotions aside to succeed and hear what it is you need to hear.
    Because some of the feedback examples are detailed (near the end of the book) the narration does make it a tad harder to follow and understand. But all in all they did a good job at narration.
    I'm definitely ordering the paperback version of this book also (when it becomes available). Just so I can hi-light and flag some goto solutions they provide.
    Great book!

    0 of 0 people found this review helpful
  •  
    Miguel Flores ALPHARETTA, GA, US 03-03-15
    Miguel Flores ALPHARETTA, GA, US 03-03-15 Member Since 2014
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    "Extremely practical advice. Enjoyed every minute."

    I listened to the entire audio in three days. I enjoyed the real life stories as learning mirrors.

    0 of 0 people found this review helpful
  •  
    Jay MacInnes 07-27-14 Member Since 2015
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    "Fantastic, Required Reading!"
    Would you listen to Thanks for the Feedback again? Why?

    The authors were a little hard to get used to. But the book was the best book I've read on this subject.


    1 of 2 people found this review helpful
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