John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question, Miller explains how negative, inappropriate questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions, QBQs, such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed.
This remarkable and timely audiobook gives a practical method for putting personal accountability into daily action, with astonishing results: problems are solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly. It is an invaluable resource to anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, complaining, and procrastination.
©2004 QBQ, Inc.; (P)2004 Penguin Audio
This is now a mandatory read for all new hires at my company. Great for those who like to have a pity party.
This book has all the knowledge needed to make any person or company turn around. As a corporate trainer, I have been preaching this sermon for years but like any other tool, the person reading it has to actually put the principles into practice.
Personal accountability simply means that we stop blaming others for our problems and start looking to ourselves for the answer. We ask "How" and "What" questions that contain the word "I". "What can I do?" "How can I change...." It does not matter who caused the problem, "I" am the key to the solution.
It's such a simple concept, but that which we never normally think about. It's so easy to place blame before examining ourselves, and John really puts personal accountability into perspective. This audiobook is very easy to listen to, and will definetely put you into thinking mode. His words will resonate in your mind, in everything you do, and will get you to start asking the right questions.
I liked John's story of sitting down to grab a bite to eat and having one of the employees go out of his way to get John a Coke even though it isn't normally served at that restaurant.
Story like, straightforward insights that will immediately help you start changing the way you think about daily questions. Questions and situations that might normally be frustrating-but now you will know how to more easily see the better question to be asking
If you want to be a robot, this is the book for you. The message can be found in a million other self help books. What I did like about it, is its length. It was short and to the point. I wish other writers in this genre would follow suite.
Great narration and the inspiration I needed to get back on track with the right kind of leadership and the ability to get to the root of issues.
This book was certainly a great reminder to all of us as leaders where I need to focus first regarding a problem, opportunity, or conflict. I love the examples of successes with each real life person you shared with us. I can't wait to bring this too action in my life in all areas.
Thanks John for the encouragement to improve
I live the challenges listed in QBQ! all day at work, this book is just what I needed to reinforce the right kind of thinking for myself and also how I can improve conversations with my challenging colleagues.
How to spot and quickly react effectively to 'victim thinking', 'the blame game' and there are times you just have to 'live in the box' especially with technology limits that are just not going to ever go away.
A couple of the example stories made me literally laugh out loud.
One of the stories in the book about a father and young daughter quickly reacted to a flight engine failure was a real life example of how to quickly react effectively, and ended with some humble humor too.
read it! Its a very simple read and methodology.
Entertaining, applicable, and relevant! Anyone can grasp personal accountability with this approach and leaves no stone or excuse or barrier unturned. I wish I had this book when I was a teenager what a different life I would have had, yet now the sky is the limit!
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