John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question, Miller explains how negative, inappropriate questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions, QBQs, such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed.
This remarkable and timely audiobook gives a practical method for putting personal accountability into daily action, with astonishing results: problems are solved, internal barriers come down, service improves, teamwork grows, and people adapt to change more quickly. It is an invaluable resource to anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, complaining, and procrastination.
©2004 QBQ, Inc.; (P)2004 Penguin Audio
This book has all the knowledge needed to make any person or company turn around. As a corporate trainer, I have been preaching this sermon for years but like any other tool, the person reading it has to actually put the principles into practice.
Personal accountability simply means that we stop blaming others for our problems and start looking to ourselves for the answer. We ask "How" and "What" questions that contain the word "I". "What can I do?" "How can I change...." It does not matter who caused the problem, "I" am the key to the solution.
This is now a mandatory read for all new hires at my company. Great for those who like to have a pity party.
It's such a simple concept, but that which we never normally think about. It's so easy to place blame before examining ourselves, and John really puts personal accountability into perspective. This audiobook is very easy to listen to, and will definetely put you into thinking mode. His words will resonate in your mind, in everything you do, and will get you to start asking the right questions.
I liked John's story of sitting down to grab a bite to eat and having one of the employees go out of his way to get John a Coke even though it isn't normally served at that restaurant.
Say something about yourself!
We really enjoyed listening to this book on our way back home from a long road trip. Took lots of notes (my son was driving) and look forward to sharing the message with many more in my consulting business.
I choose "Camp Accountability". I accept personal responsibility in my daily activities!
The fact that while I was reading it, I could reflect on situations that i had recently encountered that I cold have changed, just by asking different questions of myself. The stories were interesting and easy to follow.
John Maxwell -- Today Matters, 25 Ways to Win with People, the Success Journey; Brian Tracy "Eat that Frog" , and are just a few select titles l would compare this with.
Yes, and i listened to it twice.
I prefer audio because I am a slow reader due to a health issue.
The contrast between the personal injury lawyer and the author.
On the flight, the customer service attitude of the restaurant service person.
Want more audio books, especially Christian titles.
A Road Warrior with a wide range of interests. Like books from Hitchhiking guides to a short history of nearly everything.
I did not read the print version.
I would compare it to the Fred Factor and other books working with Sales and Customer Service.
This is the only book of Miller's that I have read, but would be interested in others in the future.
I listened to it in one sitting. Very easy to follow and enjoyable.
This is exactly what went through my head as I read this book. "Why didn't I think of asking that question?" "Man, that is such an obvious question." John G. Miller will definitely have you thinking about asking the right questions in order to help you succeed. This book should be read by everyone in a leadership role in your company.
I do not enjoy reading as I loose focus however I am a good listener.. nice reader
Great audio, if you want to be challenge to change your point of view in whatever situation you are in.
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