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How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way | [Roger Connors, Tom Smith]

How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way

Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
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Publisher's Summary

Roger Connors and Tom Smith literally wrote the book on accountability. Their best seller, The Oz Principle, has sold more than 500,000 copies in several editions since 1994. As they've worked with thousands of clients over two decades through their firm, Partners in Leadership, the authors have developed new strategies for holding people accountable while building morale.

They offer powerful steps to establish a positive "Accountability Connection", rather than waiting to place blame after problems arise and people fail to deliver.

Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds.

This book can help people at every level---from senior executives to front-line workers - enjoy greater productivity, profitability, and job satisfaction.

©2009 Roger Conners and Tom Smith; (P)2009 Tantor

What the Critics Say

"Definitely the 'go-to' book for teaching organizational accountability that works - without the backlash." (Steven R. Covey, author of The 7 Habits of Highly Effective People)

What Members Say

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  •  
    Mike Bellevue, WA, United States 09-23-09
    Mike Bellevue, WA, United States 09-23-09
    HELPFUL VOTES
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    "HELP - How Can I Get The Lost Hours Back ?"

    I bought this book based on reviews posted to Amazon.com. Across the board superlatives. There were no reviews posted to Audible yet (I may be the first)

    I just finished the first 5 hours of this book and all I can say is that I must be listening to a different book. This was one of the most painful reads I have experienced in a long time. I do not intend to listen to the 2nd half.

    The messages contained in 5 hours could have easily been condensed to 1 hour. The authors write in vagaries in many places and the repetition is very, very tiring. The company examples are not very insightful at all.

    I kept waiting for the content to start to gel, to start coming together to make more concrete points but it just never did -- at least for me. I constantly felt like I was moving between high level "ether" and mind numbing pontification.

    Some of the "exercises" described in the book seemed like they were ripped out of the pages of an elementary "pop" management course. Some struck me as just silly.

    I really wish I could have appreciated this book more - the subject fascinates me and as a manager I want to look for ways to improve. It was clear to me that this book was not going to provide that help. If I could get a refund on my purchase I would happily accept it.

    If you purchase this book I hope you have a different and more positive experience. Otherwise, you too may be asking yourself "How Did This Happen?"

    30 of 30 people found this review helpful
  •  
    Ron Boise Idaho USA 03-31-10
    Ron Boise Idaho USA 03-31-10 Member Since 2009
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    5
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    "wasnt feeling it"

    listened to it and could not get into it... stopped listening after about 4-hours.

    3 of 3 people found this review helpful
  •  
    Joao Coelho 10-16-09
    Joao Coelho 10-16-09

    Factor Jota

    HELPFUL VOTES
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    "Good principles to apply anywhere"

    I found this book with good insights and principles you can apply immediately on your day to day, especially your job. True that if you're a manager it will apply more to you, but if you're not it's useful as well. It is a little long, but I think the authors do a good job in talking about each point in detail and with examples.

    0 of 0 people found this review helpful
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