We are currently making improvements to the Audible site. In an effort to enhance the accessibility experience for our customers, we have created a page to more easily navigate the new experience, available at the web address www.audible.com/access .
Handling Difficult People Audiobook

Handling Difficult People

Regular Price:$2.80
  • Membership Details:
    • First book free with 30-day trial
    • $14.95/month thereafter for your choice of 1 new book each month
    • Cancel easily anytime
    • Exchange books you don't like
    • All selected books are yours to keep, even if you cancel
  • - or -

Publisher's Summary

Handling Difficult People provides concrete strategies to identify and handle difficult people. The author emphasizes being proactive to handle, not just cope, with them. The audiobook first underscores your right to defend yourself as opposed to concentrating on why the difficult person is somehow right. Armed with permission to defend yourself, you can then work on identifying the four types and then employ strategies and tactics to deal with each kind. The author emphasizes narrowing the types down to four so you can quickly identify the type, set up the effective strategy to deal with that type, and then employ the specific tactics recommended by the author.

The book identifies one truly difficult type, the attacker, and three easier types to deal with types: the complainer, the know it all, and ineffectives. The author states that dealing with attackers is unproductive - not to mention being disturbing and upsetting. The most effective approach is to contain the attacker and seek to exit from the relationship as quickly as possible. The others can be handled effectively, and the author sets out strategies and tactics to do so, emphasizing that handling these people works best if you have the end in mind. What do you want to accomplish and what can you accomplish? Sometimes, you simply must deal with them, as family members or bosses at work; often, you can maneuver them out of your life. The author identifies fives areas you meet these people, and how you can handle them accordingly: family, friendships, professional encounters, business or work, and in the community.

Life made simple: listen to more how-to lifestyle and business titles from Simply Magazine.

© and (P) Christina Brown

What Members Say

Average Customer Rating

3.0 (35 )
5 star
 (4)
4 star
 (6)
3 star
 (17)
2 star
 (2)
1 star
 (6)
Overall
3.1 (16 )
5 star
 (2)
4 star
 (2)
3 star
 (10)
2 star
 (0)
1 star
 (2)
Story
3.3 (17 )
5 star
 (3)
4 star
 (3)
3 star
 (8)
2 star
 (2)
1 star
 (1)
Performance
Sort by:
  •  
    T. Combs 11-01-07
    T. Combs 11-01-07
    HELPFUL VOTES
    208
    ratings
    REVIEWS
    145
    31
    FOLLOWERS
    FOLLOWING
    0
    1
    Overall
    "Worth about what you paid for it."

    I have enjoyed a couple of the other Deaver Brown selections, but this isn't really one of them. The entire hour of Mr. Brown can be summed up with, "it's not really worth it to fight with people."

    Okay, that's great, but now what? I'd have to recommend a pass on this selection.

    5 of 5 people found this review helpful
  •  
    Cavalier Canada 07-06-07
    Cavalier Canada 07-06-07 Listener Since 2007

    Cavalier

    HELPFUL VOTES
    10
    ratings
    REVIEWS
    1
    1
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    "Disappointing"

    There are no real strategies identified in this book. It is more like a sport coach's pep talk ie: " Stay back, duck etc" He also tends to wander off topic and uses too many analogs for solutions instead of actual communication tools.

    10 of 11 people found this review helpful

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

Cancel

Thank you.

Your report has been received. It will be reviewed by Audible and we will take appropriate action.