The book identifies one truly difficult type, the attacker, and three easier types to deal with types: the complainer, the know it all, and ineffectives. The author states that dealing with attackers is unproductive - not to mention being disturbing and upsetting. The most effective approach is to contain the attacker and seek to exit from the relationship as quickly as possible. The others can be handled effectively, and the author sets out strategies and tactics to do so, emphasizing that handling these people works best if you have the end in mind. What do you want to accomplish and what can you accomplish? Sometimes, you simply must deal with them, as family members or bosses at work; often, you can maneuver them out of your life. The author identifies fives areas you meet these people, and how you can handle them accordingly: family, friendships, professional encounters, business or work, and in the community.
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I have enjoyed a couple of the other Deaver Brown selections, but this isn't really one of them. The entire hour of Mr. Brown can be summed up with, "it's not really worth it to fight with people."
Okay, that's great, but now what? I'd have to recommend a pass on this selection.
There are no real strategies identified in this book. It is more like a sport coach's pep talk ie: " Stay back, duck etc" He also tends to wander off topic and uses too many analogs for solutions instead of actual communication tools.
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