Groundswell: Winning in a World Transformed by Social Technologies Audiobook | Charlene Li, Josh Bernoff | Audible.com
We are currently making improvements to the Audible site. In an effort to enhance the accessibility experience for our customers, we have created a page to more easily navigate the new experience, available at the web address www.audible.com/access.
 >   > 
Groundswell: Winning in a World Transformed by Social Technologies | [Charlene Li, Josh Bernoff]

Groundswell: Winning in a World Transformed by Social Technologies

A groundswell is sweeping through your customers. Right now, they are writing about your products on blogs and recutting your commercials on YouTube. They're defining you on Wikipedia and ganging up on you in social networking sites like Facebook. These are all elements of a social phenomenon - the groundswell - that has created a permanent shift in the way the world works. Most companies see it as a threat. It's time to see it an opportunity.
Regular Price:$20.99
  • Membership Details:
    • First book free with 30-day trial
    • $14.95/month thereafter for your choice of 1 new book each month
    • Cancel easily anytime
    • Exchange books you don't like
    • All selected books are yours to keep, even if you cancel
  • - or -

Your Likes make Audible better!

'Likes' are shared on Facebook and Audible.com. We use your 'likes' to improve Audible.com for all our listeners.

You can turn off Audible.com sharing from your Account Details page.

OK

Publisher's Summary

A groundswell is sweeping through your customers. Right now, they are writing about your products on blogs and recutting your commercials on YouTube. They're defining you on Wikipedia and ganging up on you in social-networking sites like Facebook. These are all elements of a social phenomenon - the groundswell - that has created a permanent shift in the way the world works. Most companies see it as a threat.

It's time to see it an opportunity.

In Groundswell, two of Forrester Research's top analysts tell listeners how to turn the force of customers connecting to their own advantage. With 25 vivid cases from around the world - from health care to retail to consumer goods to business services - Li and Bernoff show how leading companies are gaining insights, generating revenue, saving money, and energizing their own customers. Whether listeners are in marketing, research, support, sales, development, or even running the whole enterprise, there's targeted advice here for them, backed up with real-world ROI to prove it works.

Groundswell is based on hard consumer data and experience with dozens of companies. The listener will hear how the marketers of Procter & Gamble proved that subtle marketing within a community was four times as effective as television...how Best Buy taps into the intelligence of over a thousand of its employees with its own social network...how Dell has transformed itself by embracing customer insights in nearly every department...and how a South African winery boosted its sales tenfold by tapping into the power of bloggers, YouTube, Facebook, and every other tool in the social technology arsenal.

This trend cannot be ignored. Listeners must learn how to ride the wave. There's no going back.

©Forrester Research; (P)2008 Gildan Media Corp

What Members Say

Average Customer Rating

3.8 (222 )
5 star
 (80)
4 star
 (59)
3 star
 (51)
2 star
 (16)
1 star
 (16)
Overall
3.5 (34 )
5 star
 (9)
4 star
 (11)
3 star
 (6)
2 star
 (4)
1 star
 (4)
Story
3.4 (34 )
5 star
 (8)
4 star
 (9)
3 star
 (9)
2 star
 (4)
1 star
 (4)
Performance
Sort by:
  •  
    Justin Columbia, PA, USA 05-15-09
    Justin Columbia, PA, USA 05-15-09 Member Since 2007
    HELPFUL VOTES
    84
    ratings
    REVIEWS
    88
    12
    FOLLOWERS
    FOLLOWING
    5
    0
    Overall
    "I tried...so help me I tried."

    This book covers great material and is extremely thorough. But DO NOT buy the audio version. I am an unabridged audio book fanatic and I find that once in a while an author can read the material and pull it off (Michael Gerber and Jeff Jarvis for example).

    I am sorry to be this blunt but I feel like I wasted money on this audio purchase. The biggest part of an audio book’s quality is its narration and this audio books narration should have been done by a professional narrator, not the author.

    I would read this one not listen to it.

    8 of 8 people found this review helpful
  •  
    Pamela Gates Mills, OH, United States 06-18-08
    Pamela Gates Mills, OH, United States 06-18-08
    HELPFUL VOTES
    18
    ratings
    REVIEWS
    31
    8
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    "Very Thorough & Informative"

    This book is quickly becoming THE authority in marketing circles on the revolution of social media. Consumers are changing the way companies do business, and the major reason is because they now have a voice on the internet.

    This book was written by the folks at Forrester after a very thorough review of the industry. It is sprinkled with fascinating case studies and real life examples of mistakes and successes to inspire other marketers like myself.

    I highly recommend this audiobook and am now becoming a passionate advocate of the world of social media due to listening to this book.

    7 of 8 people found this review helpful
  •  
    anne thomas 12-29-09
    anne thomas 12-29-09 Member Since 2009
    HELPFUL VOTES
    6
    ratings
    REVIEWS
    1
    1
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    "Awful narration"

    I was so looking forward to listening to this book. I travel a lot, so I plugged in my iPhone and hit the road only to be SEVERELY disappointed. The information is probably good but the narrator (author) is wooden. He reads as if he is reading a report in front of his 7th grade class. In this case it would have been good to hire professional talent. I won't finish this audiobook, which means I wasted my money. I'll buy it though, and read it myself.

    6 of 7 people found this review helpful
  •  
    Joshua Kim Etna, NH, United States 06-10-12
    Joshua Kim Etna, NH, United States 06-10-12 Member Since 2005

    mostly nonfiction listener

    HELPFUL VOTES
    525
    ratings
    REVIEWS
    296
    154
    FOLLOWERS
    FOLLOWING
    286
    49
    Overall
    Performance
    Story
    "Big Impact on My Thinking"

    I read this book mostly with an eye towards assigning it in the e-commerce and Web 2.0 classes I teach. An excellent primer on social technologies and their impact on marketing, research, customer relations and corporate culture. I wish the authors had license to take a more critical stance...as they are consultants for Forrester Research (Li has since left) and therefore appear sensitive against offending. This is not the book to learn about Web 2.0 technologies if you are already immersed - but perhaps one to give (or assign) to those folks who need to understand the basics of the trends and tools - and begin to see Web 2 can impact cultures.

    2 of 2 people found this review helpful
  •  
    Mario Allen, TX, United States 10-29-10
    Mario Allen, TX, United States 10-29-10

    MO

    HELPFUL VOTES
    2
    ratings
    REVIEWS
    4
    1
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    "Interesting material ... if you can listen"

    Bueller ... Bueller... Okay, maybe it's not that bad but listening to the narrator (and author) is challenging. Although fairly new to non-fiction audio books, I know there is better (e.g. Freakonomics). The material is interesting and well laid out in general. At 30+ min in, it is just hard to maintain focus with the monotonously pleasant tones spiked with too rare periodic inflections, rhythm changes, etc given Mr Bernoff's particular voice.

    2 of 2 people found this review helpful
  •  
    Joshua Holly Springs, NC, USA 03-13-09
    Joshua Holly Springs, NC, USA 03-13-09
    HELPFUL VOTES
    2
    ratings
    REVIEWS
    2
    1
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    "Good read for those getting started"

    I needed more information on social media to help an organization step into new media. I am a art director, web master, marketer and found this helpful and is a book I will listen to at least twice. Very slow start, though. The author also carries on a bit. Voice quality is good, but a bit boring. Wish I had a physical book to bookmark and highlight some of the details.

    2 of 2 people found this review helpful
  •  
    Roy Beaumont, TX, United States 09-18-10
    Roy Beaumont, TX, United States 09-18-10 Member Since 2005
    HELPFUL VOTES
    1672
    ratings
    REVIEWS
    471
    273
    FOLLOWERS
    FOLLOWING
    527
    0
    Overall
    "A Great Introduction"

    This book is for managers who are asking "should I get into the virual community?" Charlene Li and Josh Bernoff start at the beginning and walk each reader through the current electronic mine field. If you have some understanding of what is happening with (say) Facebook, the first couple of chapters will drag some. Otherwise, this is one great timely tome. They inform the ready about RSS, wikis, blogs and emergent media. There is a lot of hand holding here so listen without fear.

    The good news is that this book is timely so read it now. The bad news is, perhaps, they spend little time speculating about where this media will go. That is not what I would have them to do because (1) they have done a wonderful service telling us where we are and (2) this book will be outdated soon and I need them to spend time bringing out their next book.

    The writing is to the point, easily followed, and without digressions. The reading by co-author Josh Bernoff is very good.

    1 of 1 people found this review helpful
  •  
    Michael atlanta, GA, USA 02-02-10
    Michael atlanta, GA, USA 02-02-10 Member Since 2002
    HELPFUL VOTES
    11
    ratings
    REVIEWS
    31
    5
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    "Great grounding on social media.."

    Stays away from the tool focused obsession in social media and instead focuses on the core impact and underlying phenomenon of this huge culture changing trend. The message transcends the tools of today(which constantly change) and will be just as meaningful when a whole new set of tools kicks in..i disagree about the narration not being good..i liked hearing the author, he was connected to the content and had plenty of energy and conviction in his reading...a professional narrator might read professionally but not have a clue about what they were reading...

    1 of 1 people found this review helpful
  •  
    Pekka 09-27-09
    Pekka 09-27-09 Member Since 2008
    HELPFUL VOTES
    9
    ratings
    REVIEWS
    75
    5
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    "Excellent"

    If you want to read one book about how your business can benefit from the web, this is it. In the midst of all hype, these guys offer a simple and obvious, yet powerful method to figure out what your company should do. As the authors say, so many people get involved with web 2.0 just because "everyone is there", without knowing whether and why they should be there, too. The book also offers multitudes of useful examples.

    1 of 1 people found this review helpful
  •  
    Nima Heydarian 02-08-09 Listener Since 2008
    HELPFUL VOTES
    17
    ratings
    REVIEWS
    18
    7
    FOLLOWERS
    FOLLOWING
    0
    0
    Overall
    "Good read"

    I work as a part time webmaster and liked the book. It wasn't much new information but it sort of puts everything I already knew in better perspective.

    I suggest reading it.

    1 of 1 people found this review helpful
  • Showing: 1-10 of 16 results PREVIOUS12NEXT

    There are no listener reviews for this title yet.

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

CANCEL

Thank You

Your report has been received. It will be reviewed by Audible and we will take appropriate action.