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Enchantment: The Art of Changing Hearts, Minds, and Actions | [Guy Kawasaki]

Enchantment: The Art of Changing Hearts, Minds, and Actions

Enchantment, as defined by bestselling business guru Guy Kawasaki, is not about manipulating people. It transforms situations and relationships. It converts hostility into civility and civility into affinity. It changes the skeptics and cynics into the believers and the undecided into the loyal. Enchantment can happen during a retail transaction, a high-level corporate negotiation, or a Facebook update.
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Publisher's Summary

Enchantment, as defined by best-selling business guru Guy Kawasaki, is not about manipulating people. It transforms situations and relationships. It converts hostility into civility and civility into affinity. It changes the skeptics and cynics into the believers and the undecided into the loyal. Enchantment can happen during a retail transaction, a high-level corporate negotiation, or a Facebook update. And when done right, it's more powerful than traditional persuasion, influence, or marketing techniques.

Kawasaki argues that in business and personal interactions, your goal is not merely to get what you want but to bring about a voluntary, enduring, and delightful change in other people. By enlisting their own goals and desires, by being likable and trustworthy, and by framing a cause that others can embrace, you can change hearts, minds, and actions. For instance, enchantment is what enabled....

  • A Peace Corps volunteer to finesse a potentially violent confrontation with armed guerrillas
  • A small cable channel (E!) to win the TV broadcast rights to radio superstar Howard Stern
  • A seemingly crazy new running shoe (Vibram Five Fingers) to methodically build a passionate customer base
  • A Canadian crystal maker (Nova Scotian Crystal) to turn observers into buyers

This book explains all the tactics you need to prepare and launch an enchantment campaign; to get the most from both push and pull technologies; and to enchant your customers, your employees, and even your boss. It shows how enchantment can turn difficult decisions your way at times when intangibles mean more than hard facts. It will help you overcome other people's entrenched habits and defy the not-always- wise "wisdom of the crowd."

©2011 Guy Kawasaki (P)2011 Penguin Audiobooks

What Members Say

Average Customer Rating

3.7 (350 )
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Performance
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  •  
    Abel Joseph 06-19-12
    Abel Joseph 06-19-12

    Techky

    HELPFUL VOTES
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    "Must have for people living on the net."
    Would you recommend this audiobook to a friend? If so, why?

    I would recommend this book to any body who publish things on the net.


    Was this a book you wanted to listen to all in one sitting?

    You can listen to the book in one shoot and then listen to it again to get more information on how to be a good enchanter.


    0 of 0 people found this review helpful
  •  
    Debby B. California 05-14-12
    Debby B. California 05-14-12 Member Since 2011
    HELPFUL VOTES
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    "Outstanding!!"
    What did you love best about Enchantment?

    This is the "How To" book for selling today. He is specific and clear, practical and real life. It has a lot of qualities that seem like a modernization of "How to Win Friends and Influence People". Good solid information and well presented.


    0 of 0 people found this review helpful
  •  
    Gilles Red Deer, Alberta, Canada 04-09-12
    Gilles Red Deer, Alberta, Canada 04-09-12
    ratings
    REVIEWS
    1
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    Story
    "The way humans should behave"
    What did you love best about Enchantment?

    How Guy makes it simple to be an Enchanter!


    What did you like best about this story?

    If only that everyone would practice this, we would have a better working environment and better world!


    Which scene was your favorite?

    The man who joint apple and his son past away a few weeks later. Very touching.


    Did you have an extreme reaction to this book? Did it make you laugh or cry?

    It made me realize that I'm doing the enchantment to the wrong people!


    0 of 0 people found this review helpful
  •  
    John Downers Grove, IL, United States 03-13-12
    John Downers Grove, IL, United States 03-13-12
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    "Not Very Enchanting"
    What did you like best about Enchantment? What did you like least?

    The concept of enchantment is what attracted me.


    Has Enchantment turned you off from other books in this genre?

    No, but it has not given me much hope that business books can evoke the feeling of magic that can inspire me to be different than I am.


    Which character – as performed by Dan John Miller – was your favorite?

    There were no characters portrayed.


    Who do you think would benefit most from listening to Enchantment?

    Someone who has not listened to a lot of other books like this one.


    0 of 0 people found this review helpful
  •  
    richipal Fair Lawn, NJ, United States 02-18-12
    richipal Fair Lawn, NJ, United States 02-18-12 Member Since 2012

    JavaLover

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    3
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    "Expected more from Guy Kawasaki"
    Would you recommend this book to a friend? Why or why not?

    No, there are better books than this


    How would you have changed the story to make it more enjoyable?

    I am not a author to suggest, but I did not enjoy.


    What three words best describe Dan John Miller’s voice?

    Voice was great


    Do you think Enchantment needs a follow-up book? Why or why not?

    No


    0 of 0 people found this review helpful
  •  
    Neil Los Angeles, CA, United States 11-20-11
    Neil Los Angeles, CA, United States 11-20-11
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    "Top Shelf Read"

    Guy has a fun and interesting and humorous way of sharing how one can become an Enchanted Individual. One of my favorite reads for 2011. Highly recommended. Found this book on Facebook, took the test to soon, so I didn't score very well. Took it again and aced it. {sidebar] Follow Guy on Google Plus. His posts are unique and entertaining. I always like it when an author "walk his talk". Guy does this in spades. CTA, Click the Buy Button!

    0 of 0 people found this review helpful
  •  
    Albert 11-12-11
    Albert 11-12-11
    HELPFUL VOTES
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    "More of a self help, than a business book"

    I am not into self help books and all of there phcyco-babble but this one is not to bad and i acually learned a little from it and i think we all learn as children how to be "enchanting" to get what we want. But a pretty well written book

    0 of 0 people found this review helpful
  •  
    Sean roseville, CA, United States 11-06-11
    Sean roseville, CA, United States 11-06-11
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    4
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    "interesting"

    Interest look at human nature, and how we caputure attention, of people and or companies

    0 of 0 people found this review helpful
  •  
    Jeff FAIRFIELD, CT, United States 05-15-11
    Jeff FAIRFIELD, CT, United States 05-15-11 Member Since 2015
    HELPFUL VOTES
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    "Loved it."

    Couldn't get through "art of the start" but this one was great. It's now my official bible for any business I start. I'm going out to by the hard-cover version soon.

    0 of 1 people found this review helpful

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