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Love audible and podcasts ...doublespeed.
I think the author meant for you to find your situation and read that particular one. When you listen to many situations (mean people, tricky people, depressed people, loud people, etc.), 90% of the words sounds exactly the same. It seemed like there were only 2-3 sentences that were different between the various scenarios.
There didn't seem to be many stories. I have the book Coping with Difficult People (different author) and that one is filled with stories and interesting descriptions of your co-workers (snipers, sherman tanks, exploders, etc.)
There are 3 chapters in this audiobook. I have only listened to the first chapter and can do no more...
Add some stories. The first chapter is just generalizations. and general advise about being respectful and careful in your communications. (examples would be helpful and make it less boring.)
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