In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry.
Jacob Tomsky has worked in hotels for more than a decade, doing everything from valet parking to manning the front desk. He's checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late check out, given you a wake-up call, eaten M&Ms out of your mini-bar, laughed at your jokes, and taken your money. And in Heads in Beds, he pulls back the curtain on the hospitality business, revealing the crazy yet compelling reality of an industry we think we know. It is an incredibly funny, authentic, and irreverent chronicle of the highs and lows of hotel life and boy, is there a market for it: in 2010, the American lodging industry generated $127.7 billion in revenue. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on the valet parking garage, and the housekeeping department's dirty little secrets.
Prepare to be moved, too, by his insightful honesty about the profession; employees are often poorly paid and frequently abused. However, Heads in Beds is more than just a memoir. Jake explains the secrets of the industry, offering easy and legal ways to get what you need from your hotel without any hassle - from scoring late check-ins and upgrades to getting that pay-per-view charge knocked off your bill. This book will give you the knowledge you need to get the very best service from any hotel or property, from any business that makes its money from putting heads in beds. Or, at the very least, it will keep the bellhops from taking your luggage into the camera-free back office and stomping the crap out of it.
©2012 Jacob Tomsky (P)2012 Random House Audio
"Jacob Tomsky is a star. The kid writes like a dream. Heads in Beds is hilarious, literate, canny, indignant and kind - revealing an author who manages somehow to be both a total hustler and a complete humanitarian. I love this book. Keep an eye on this writer. I'm telling you, he's a star." (Elizabeth Gilbert, author of Eat, Pray, Love: One Woman's Search for Everything Across Italy, India and Indonesia)
This audiobook is in my top 5. I love memoirs and biography and this nails it. The narration by the author is, probably, one of THE BEST audiobook performances I've had the pleasure of listening to in a long while. It's spot on done to the vernacular used by people of color or creed often helping us in the hospitality industry to the author's own use of language through his life and career. This is an insanely honest and spot on portrayal of the author's experience and life within the industry and life he has led.
The author's narration in total. Mesmerizing. Perfect! One of the best performances. It's almost radio drama the way he masterfully narrates his own memoir here.
All of them.
His moments of personal reflection on his life and where his career was going or the realization that his career may be "stuck" in an industry which he wholeheartedly embraces.
This is THE KITCHEN CONFIDENTIAL of the hotel and hospitality industry. I can only hope to see this guy on the travel channel or CNN breaking into an amazing career as a storyteller and someone that shares his experiences in the hotel industry around the world much like Bourdain did after Kitchen Confidential revealed, in such amazing literary style, the life led by those we most often encounter but most often take for granted in the service industries.
Heads in beds was terrific listen. The author hit every the hospitality industry right on the head. I was very insight from both a guest persecutive and even more as hotel professional. Must have for any hospitality person!
TOM (the narrator) was my favorite character.
This book had me rolling.
Michael Ruhlman, writer, cook
This was an unexpectedly delightful listen. Great great stories told with humor and laced valuable hotel info I will be sure to use. The author's reading is flawless, his accents and impressions perfect. Jacob Tomsky is one talented (and very funny) motherfucker.
I worked at a 5 diamond 4 star Hilton hotel for 8 years, and this book is spot on. My favorite part is how accurate the exchanges between the staff are. I am telling you all, that is really what it is like.
He tells it like it is, and he does so with grace.
Best Movie Ever
I work in the hotel industry. I spent 2 years in the front office before going into event planning. Everything he says rings true and honest!
Yes, it's great when books are author read. He brings so much life to the stories.
Yes, and I practically did! It was the only time I didn't mind rush hour :-)
Heads in Beds is a great memoir about the goings on in hotels. It's funny and truthful. For people like me, who works in this business, it's great to know that all hotels have guests and associates like the characters in his book. For hotel guets, it's nice book to expose the hotel industry for all that it's worth :)
I am an English teacher in China and can now read and write some Chinese.I have been to 13 countries on 4 continents.I am an avid audiophile
I have a couple of friends that work in the hotel industry, and I can begin to understand them better now. It is a high pressure business that depends on employees conditioned to hustle tips for excellent service.I worked for Home Depot and was fed this talk for 20 years and we weren't allowed to accept tip.. Basically, the owner profits and the employees despite doing a fantastic job, are shafted by the management. I now believe fully in unions, since the author belonged to one and was defended effectively by the union.This was a great education on what politically correct language can be used on the public.It was also enlightening to learn that the front desk can really make or break your experience, since they know everything about the rooms and property. He teaches us how to dispute charged and raid the mini bar or movie service to our advantage.
Well told stories.
It's not a comedy, but there were spots where I laughed out loud. More than a few. That's rare.
There were a lot of good scenes. I suppose the end scene was most memorable.
Not necessarily. It was by nature episodic, but a nice balace between vignettes and the overall story. Very enjoyable reading. (I am a professional nonfiction writer myself.)
Highly recommended. Definitely in my Top Five for 2013 as of August.
I was very pleasantly surprised at how much I enjoyed this book! Narrated by the author (always a plus!), this book discloses the ins and outs of the hotel business (really great tips if you're a frequent traveler) in an interesting and entertaining way, and with dashes of philosophy here and there. The author does have a degree in philosophy, after all!
The author, "Tommy" (who also narrates this audiobook). I loved hearing about all the escapades of an accidental hotel employee.
Author of "Turned Wrong at Ding Dong."
Yes! The author gave a gritty and truthful look at the hotel industry, peppered with advice for customers. It was comically honest and equally tragic. I loved this book. I highly recommend it. I gave it all the stars!
I liked that the author was the narrator. It was the kind of story that was best told by the person who lived it.
Tomsky was good with the voices. He was engaging and funny, even when the subject matter was negative. He was honest about his own negative experiences. I have a problem with other writers like Sheryl Sandberg (Lean In) and Tal Birdsey (A Room for Learning: The Making of a School in Vermont) who are coy about what screw ups they are. We are all screw ups and being honest about that, like Tomsky, is real.
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