In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry.
Jacob Tomsky has worked in hotels for more than a decade, doing everything from valet parking to manning the front desk. He's checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late check out, given you a wake-up call, eaten M&Ms out of your mini-bar, laughed at your jokes, and taken your money. And in Heads in Beds, he pulls back the curtain on the hospitality business, revealing the crazy yet compelling reality of an industry we think we know. It is an incredibly funny, authentic, and irreverent chronicle of the highs and lows of hotel life and boy, is there a market for it: in 2010, the American lodging industry generated $127.7 billion in revenue. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on the valet parking garage, and the housekeeping department's dirty little secrets.
Prepare to be moved, too, by his insightful honesty about the profession; employees are often poorly paid and frequently abused. However, Heads in Beds is more than just a memoir. Jake explains the secrets of the industry, offering easy and legal ways to get what you need from your hotel without any hassle - from scoring late check-ins and upgrades to getting that pay-per-view charge knocked off your bill. This book will give you the knowledge you need to get the very best service from any hotel or property, from any business that makes its money from putting heads in beds. Or, at the very least, it will keep the bellhops from taking your luggage into the camera-free back office and stomping the crap out of it.
©2012 Jacob Tomsky (P)2012 Random House Audio
"Jacob Tomsky is a star. The kid writes like a dream. Heads in Beds is hilarious, literate, canny, indignant and kind - revealing an author who manages somehow to be both a total hustler and a complete humanitarian. I love this book. Keep an eye on this writer. I'm telling you, he's a star." (Elizabeth Gilbert, author of Eat, Pray, Love: One Woman's Search for Everything Across Italy, India and Indonesia)
I myself have been working in the hospitality industry for the last 8 years from front desk to property support manager and this book just nailed what all employees wish that they could either say to guest or what guest should really know. it made me laugh so much to know that I was not the only one thinking these things. I highly recommend it to all hotel employees and the guest who stay at hotels. i really hope he makes another book really soon. once a hotel whore, always a hotel whore. there really is no way out of this business!!!
It's both informative with inside hotel info but it also draws the reader in, there's an emotional connection made...it's great.
Jacob Tomsky is a superb narrator
Yes -- it will stick with you next time you travel.
It was fresh and original.
I value really good service in all parts of my life. This book offered valuable insights regarding how to express my appreciation for good service more effectively, for the benefit of the employee and for my own benefit. And nothing dry about the lessons learned: very colorful stories and anecdotes made this a page turner. The story did start to wear thin on me towards the last quarter, but then I have a short attentions span.
Funny, insightful, informative, and very impressed with the author's narration.
As a frequent traveler, I loved the inside scoop. I will never Valey park my car again. Also - really pleasantly surprised by narration.
I don't do reviews. Just takes up to much time, but for this book, I just had to. This has got to be the best book I've listened to on audible. It was one of those rare situations where I just couldn't stop listening until it was over. Granted, I'm big into a book that has good stories, and if it has some extremely useful information scattered in there to then it's a real winner for me. This book was all that, plus it was just so well read, by a great story teller. The book had me constantly laughing and totally into the story line, but more than that, I can't WAIT to try out the many hints, tips, and "inside scoop" ideas that the author presents. As he says, it's just a hustle, but this hustle can get you great stays at America's hotels because, for once, it will be you that knows how to make the machine work. Super great job. Loved every minute of it.
Report Inappropriate Content
If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.