In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry.
Jacob Tomsky has worked in hotels for more than a decade, doing everything from valet parking to manning the front desk. He's checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late check out, given you a wake-up call, eaten M&Ms out of your mini-bar, laughed at your jokes, and taken your money. And in Heads in Beds, he pulls back the curtain on the hospitality business, revealing the crazy yet compelling reality of an industry we think we know. It is an incredibly funny, authentic, and irreverent chronicle of the highs and lows of hotel life and boy, is there a market for it: in 2010, the American lodging industry generated $127.7 billion in revenue. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on the valet parking garage, and the housekeeping department's dirty little secrets.
Prepare to be moved, too, by his insightful honesty about the profession; employees are often poorly paid and frequently abused. However, Heads in Beds is more than just a memoir. Jake explains the secrets of the industry, offering easy and legal ways to get what you need from your hotel without any hassle - from scoring late check-ins and upgrades to getting that pay-per-view charge knocked off your bill. This book will give you the knowledge you need to get the very best service from any hotel or property, from any business that makes its money from putting heads in beds. Or, at the very least, it will keep the bellhops from taking your luggage into the camera-free back office and stomping the crap out of it.
©2012 Jacob Tomsky (P)2012 Random House Audio
"Jacob Tomsky is a star. The kid writes like a dream. Heads in Beds is hilarious, literate, canny, indignant and kind - revealing an author who manages somehow to be both a total hustler and a complete humanitarian. I love this book. Keep an eye on this writer. I'm telling you, he's a star." (Elizabeth Gilbert, author of Eat, Pray, Love: One Woman's Search for Everything Across Italy, India and Indonesia)
everyone listening will learn how not to be a dick. this book perfectly explains what life is like at the FD and explains how those stupid comments guest always like to make affects your stay.
Funny at first. As a hospitality worker I found a connection with this story right away. Unfortunately the author takes to ranting and shovels out profanities so much I couldn't really enjoy it. There is some value here but the author's voice diminishes it greatly for me. I did recommend this to some of my co-workers who enjoyed it way more than I did.
This highly entertaining book gives a good insight into the machinations behind a hotel's front desk. The narrator, who is also the author, does a terrific job of moving it along and making you want to find out what the heck could happen next. Educational as well as amazing, he lets you know what you should never do, plus what you can get away with. Fast paced and fun, this book gets a strong recommendation from me. Give it a try!
Interesting tale of someone who worked in several departments of luxury/business hotels in New Orleans and New York -- from valet to housekeeping management to front desk. Some good content for frequent hotel guests seeking to maximize their experience (and learn more about the processes and politics within the hotel).
The audiobook is particularly good, as it was read by the author.
I have never read the print version of Heads in beds and thus cannot say which would be better, However the narration of the book was amazing (most likely as it was done by the author himself and thus could accurately portray the feelings) I would highly recommend the audible version.
It's like nothing i've read before although you could compare it to Kitchen confidential in many ways (Which is also a great read by the way) as they both describe the Behind the scenes of certain industries.
Everything, his narration was lovely.
His tone, his anger, his sadness his mild annoyance or even his boredom could be felt throughout his narration. It was impeccable.
"The front desk knows all your secrets."
see for yourself.
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