In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry.
Jacob Tomsky has worked in hotels for more than a decade, doing everything from valet parking to manning the front desk. He's checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late check out, given you a wake-up call, eaten M&Ms out of your mini-bar, laughed at your jokes, and taken your money. And in Heads in Beds, he pulls back the curtain on the hospitality business, revealing the crazy yet compelling reality of an industry we think we know. It is an incredibly funny, authentic, and irreverent chronicle of the highs and lows of hotel life and boy, is there a market for it: in 2010, the American lodging industry generated $127.7 billion in revenue. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on the valet parking garage, and the housekeeping department's dirty little secrets.
Prepare to be moved, too, by his insightful honesty about the profession; employees are often poorly paid and frequently abused. However, Heads in Beds is more than just a memoir. Jake explains the secrets of the industry, offering easy and legal ways to get what you need from your hotel without any hassle - from scoring late check-ins and upgrades to getting that pay-per-view charge knocked off your bill. This book will give you the knowledge you need to get the very best service from any hotel or property, from any business that makes its money from putting heads in beds. Or, at the very least, it will keep the bellhops from taking your luggage into the camera-free back office and stomping the crap out of it.
©2012 Jacob Tomsky (P)2012 Random House Audio
"Jacob Tomsky is a star. The kid writes like a dream. Heads in Beds is hilarious, literate, canny, indignant and kind - revealing an author who manages somehow to be both a total hustler and a complete humanitarian. I love this book. Keep an eye on this writer. I'm telling you, he's a star." (Elizabeth Gilbert, author of Eat, Pray, Love: One Woman's Search for Everything Across Italy, India and Indonesia)
This highly entertaining book gives a good insight into the machinations behind a hotel's front desk. The narrator, who is also the author, does a terrific job of moving it along and making you want to find out what the heck could happen next. Educational as well as amazing, he lets you know what you should never do, plus what you can get away with. Fast paced and fun, this book gets a strong recommendation from me. Give it a try!
Interesting tale of someone who worked in several departments of luxury/business hotels in New Orleans and New York -- from valet to housekeeping management to front desk. Some good content for frequent hotel guests seeking to maximize their experience (and learn more about the processes and politics within the hotel).
The audiobook is particularly good, as it was read by the author.
I have never read the print version of Heads in beds and thus cannot say which would be better, However the narration of the book was amazing (most likely as it was done by the author himself and thus could accurately portray the feelings) I would highly recommend the audible version.
It's like nothing i've read before although you could compare it to Kitchen confidential in many ways (Which is also a great read by the way) as they both describe the Behind the scenes of certain industries.
Everything, his narration was lovely.
His tone, his anger, his sadness his mild annoyance or even his boredom could be felt throughout his narration. It was impeccable.
"The front desk knows all your secrets."
see for yourself.
It's completely true and VERY relatable. 10/10 would recommend this book
(also has some good tips for booking and staying in a hotel)
Loved the story. Narration by the author was excellent and helped the story to flow.
Language was a little rough, but that is the vernacular of his business. If you stay in a hotel with any regularity, you need to listen (read) this book.
Somewhat sophomoric, however very useful view of how a hotel functions from a mostly front desk perspective. Optimally you would read just the first half and the appendix as the last half seems to be, although at times entertaining, really verbose and mostly filler.
The fact that it is read by the author, Who does a good job, is also a plus.
I'm an avid reader who now listens to books on tape. I'm a bit late to the game but enjoying the hands free reading.
The author's serious but youthful tone.
The entire book was a pleasure to read.
Worth a credit plus some.
I definitely recommend the book. The information was presented in a fast moving humorous style by a talented young man.
I had many chuckles throughout the book
I wish I could find more books like this
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