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Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality | [Jacob Tomsky]

Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality

Jacob Tomsky has worked in hotels for more than a decade, doing everything from valet parking to manning the front desk. He's checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late check out, given you a wake-up call, eaten M&Ms out of your mini-bar, laughed at your jokes, and taken your money. And in Heads in Beds, he pulls back the curtain on the hospitality business.
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Publisher's Summary

In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry.

Jacob Tomsky has worked in hotels for more than a decade, doing everything from valet parking to manning the front desk. He's checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room service, cleaned your toilet, denied you a late check out, given you a wake-up call, eaten M&Ms out of your mini-bar, laughed at your jokes, and taken your money. And in Heads in Beds, he pulls back the curtain on the hospitality business, revealing the crazy yet compelling reality of an industry we think we know. It is an incredibly funny, authentic, and irreverent chronicle of the highs and lows of hotel life and boy, is there a market for it: in 2010, the American lodging industry generated $127.7 billion in revenue. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on the valet parking garage, and the housekeeping department's dirty little secrets.

Prepare to be moved, too, by his insightful honesty about the profession; employees are often poorly paid and frequently abused. However, Heads in Beds is more than just a memoir. Jake explains the secrets of the industry, offering easy and legal ways to get what you need from your hotel without any hassle - from scoring late check-ins and upgrades to getting that pay-per-view charge knocked off your bill. This book will give you the knowledge you need to get the very best service from any hotel or property, from any business that makes its money from putting heads in beds. Or, at the very least, it will keep the bellhops from taking your luggage into the camera-free back office and stomping the crap out of it.

©2012 Jacob Tomsky (P)2012 Random House Audio

What the Critics Say

"Jacob Tomsky is a star. The kid writes like a dream. Heads in Beds is hilarious, literate, canny, indignant and kind - revealing an author who manages somehow to be both a total hustler and a complete humanitarian. I love this book. Keep an eye on this writer. I'm telling you, he's a star." (Elizabeth Gilbert, author of Eat, Pray, Love: One Woman's Search for Everything Across Italy, India and Indonesia)

What Members Say

Average Customer Rating

4.1 (474 )
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4.3 (442 )
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Performance
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  •  
    heriberto aguilar 02-19-15 Member Since 2014
    ratings
    REVIEWS
    6
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    Story
    "my good friend Tommy will help you out."

    The book is entertaining and funny. The characters are easy to relate to. I felt as if I worked at each hotel as well.

    0 of 0 people found this review helpful
  •  
    Rebecca 02-03-15
    Rebecca 02-03-15 Member Since 2014
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    2
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    "Truth speaker"

    I work in hotels and summed my career up beautifully! Kept if fun, light and real. Just wish there was more

    0 of 0 people found this review helpful
  •  
    Samuel 01-11-15
    Samuel 01-11-15 Member Since 2015
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    1
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    "From one hotelier to another."

    Jacob Tomsky nails this book on the head when it comes to the day to day hustle of hospitality. I laughed and shook my head the whole time.

    0 of 0 people found this review helpful
  •  
    Robin 12-07-14
    Robin 12-07-14
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    "Interesting insider peek into the hotel world"
    Would you recommend this audiobook to a friend? If so, why?

    Yes -- it will stick with you next time you travel.


    What did you like best about this story?

    It was fresh and original.


    0 of 0 people found this review helpful
  •  
    avid rita 11-28-14
    avid rita 11-28-14 Member Since 2009
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    26
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    "Lively, laughs, learned something."
    What did you love best about Heads in Beds?

    I value really good service in all parts of my life. This book offered valuable insights regarding how to express my appreciation for good service more effectively, for the benefit of the employee and for my own benefit. And nothing dry about the lessons learned: very colorful stories and anecdotes made this a page turner. The story did start to wear thin on me towards the last quarter, but then I have a short attentions span.


    0 of 0 people found this review helpful
  •  
    V. Sullivan 09-09-14
    V. Sullivan 09-09-14 Member Since 2013
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    "This was great!"
    If you could sum up Heads in Beds in three words, what would they be?

    Funny, insightful, informative, and very impressed with the author's narration.


    What did you like best about this story?

    As a frequent traveler, I loved the inside scoop. I will never Valey park my car again. Also - really pleasantly surprised by narration.


    0 of 0 people found this review helpful
  •  
    Stacey Crummie Lawrenceville, GA USA 08-31-14
    Stacey Crummie Lawrenceville, GA USA 08-31-14 Member Since 2014
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    "Probable one of the best books I've listened to"

    I don't do reviews. Just takes up to much time, but for this book, I just had to. This has got to be the best book I've listened to on audible. It was one of those rare situations where I just couldn't stop listening until it was over. Granted, I'm big into a book that has good stories, and if it has some extremely useful information scattered in there to then it's a real winner for me. This book was all that, plus it was just so well read, by a great story teller. The book had me constantly laughing and totally into the story line, but more than that, I can't WAIT to try out the many hints, tips, and "inside scoop" ideas that the author presents. As he says, it's just a hustle, but this hustle can get you great stays at America's hotels because, for once, it will be you that knows how to make the machine work. Super great job. Loved every minute of it.

    0 of 0 people found this review helpful
  •  
    purplecubby 06-19-14
    purplecubby 06-19-14
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    7
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    "Great story just vulgar"
    Would you try another book from Jacob Tomsky and/or Jacob Tomsky?

    Not so sure, if he smooth out the cussing then I might be interested.


    What did you like about the performance? What did you dislike?

    I have to say there are some accuracies with the book and yes there are points in the book that I am ashamed it happens in the hotel industry and makes you not feel alone with those thoughts. but I couldn't finish the book because of the vulgarity of words he chose. Yes there are people out there that cuss when they talk but that is not the majority.


    0 of 0 people found this review helpful
  •  
    Jeffrey 03-16-14
    Jeffrey 03-16-14 Member Since 2015
    HELPFUL VOTES
    4
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    "Hugely Entertaining and the perfectly narrated"
    Where does Heads in Beds rank among all the audiobooks you’ve listened to so far?

    This audiobook is in my top 5. I love memoirs and biography and this nails it. The narration by the author is, probably, one of THE BEST audiobook performances I've had the pleasure of listening to in a long while. It's spot on done to the vernacular used by people of color or creed often helping us in the hospitality industry to the author's own use of language through his life and career. This is an insanely honest and spot on portrayal of the author's experience and life within the industry and life he has led.


    What was one of the most memorable moments of Heads in Beds?

    The author's narration in total. Mesmerizing. Perfect! One of the best performances. It's almost radio drama the way he masterfully narrates his own memoir here.


    Which character – as performed by Jacob Tomsky – was your favorite?

    All of them.


    Was there a moment in the book that particularly moved you?

    His moments of personal reflection on his life and where his career was going or the realization that his career may be "stuck" in an industry which he wholeheartedly embraces.


    Any additional comments?

    This is THE KITCHEN CONFIDENTIAL of the hotel and hospitality industry. I can only hope to see this guy on the travel channel or CNN breaking into an amazing career as a storyteller and someone that shares his experiences in the hotel industry around the world much like Bourdain did after Kitchen Confidential revealed, in such amazing literary style, the life led by those we most often encounter but most often take for granted in the service industries.

    0 of 0 people found this review helpful
  •  
    Kevin EAST POINT, GA, United States 01-12-14
    Kevin EAST POINT, GA, United States 01-12-14 Member Since 2013
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    8
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    "Humor packed and full of truth!!!"
    What did you love best about Heads in Beds?

    Heads in beds was terrific listen. The author hit every the hospitality industry right on the head. I was very insight from both a guest persecutive and even more as hotel professional. Must have for any hospitality person!


    Which character – as performed by Jacob Tomsky – was your favorite?

    TOM (the narrator) was my favorite character.


    Did you have an extreme reaction to this book? Did it make you laugh or cry?

    This book had me rolling.


    0 of 0 people found this review helpful
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