• 12 Golden Keys to Hospitality Excellence

  • By: F. H. Benzakour
  • Narrated by: Dalan Decker
  • Length: 4 hrs and 29 mins
  • 3.3 out of 5 stars (3 ratings)

Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.
12 Golden Keys to Hospitality Excellence  By  cover art

12 Golden Keys to Hospitality Excellence

By: F. H. Benzakour
Narrated by: Dalan Decker
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $14.95

Buy for $14.95

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's summary

In the 12 Golden Keys to Hospitality Excellence, author F. H. Benzakour, Cornell graduate and professor of contemporary club management at Fairleigh Dickinson University, with 25 years of CEO experience in taking private clubs from black to green, shares his insights and expertise on superior management.

The 12 strategic, eye-opening approaches include:

  • Over-invest in people - It's an investment you're guaranteed to reap rewards from.
  • Celebrate diversity - with people of diverse ethnicity and cultures, both members and employees.
  • Be a student of the obvious - instead of searching for complex resolutions, look for simple solutions to complicated problems.
  • Be a master of game theory - work out a winning business strategy that will result in a generous payoff.
  • Swim in blue oceans - create new demand in competition-free market spaces.
  • The Pareto Principle - focus on the 20 percent of actions that generate the greatest results.
  • Innovate or die - move toward the future or you'll become part of the past.

By employing these 12 dynamic game plans within the 12 Golden Keys to Hospitality Excellence, managers will advance to being winners in the hospitality industry.

©2018 Frank H. Benzakour (P)2019 Frank H. Benzakour

What listeners say about 12 Golden Keys to Hospitality Excellence

Average customer ratings
Overall
  • 3.5 out of 5 stars
  • 5 Stars
    1
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    1
Performance
  • 5 out of 5 stars
  • 5 Stars
    1
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Story
  • 1 out of 5 stars
  • 5 Stars
    0
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    1

Reviews - Please select the tabs below to change the source of reviews.

Sort by:
Filter by:
  • Overall
    1 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    1 out of 5 stars

self-centered, hot helpful

I was looking for good, helpful advice. not a 30 minute gloat by the author.

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!