Volunteer Management

As a champion for nonprofit leaders hell-bent on maximizing the impact of the nonprofit sector, Joan produced this second edition of Joan Garry's Guide to Nonprofit Leadership during COVID lockdown. Drawing on her own experiences as a nonprofit ED, a board leader, a volunteer, and a donor, Joan shares her stories and introduces you to a host of new characters she has met since 2017. Board and staff leaders will see themselves in these folks - recognizing the mistakes and celebrating the successes.

For many nonprofit organizations, volunteers have served a vital purpose in roles ranging from administrative to facility management. With an aging population and the reality of baby boomers entering the next phase of their lives, new ways of recruiting these mature, skilled individuals as volunteers are emerging. Through his research, Dr. Jesse Bolinger presents a compelling case for how their past work experience, educational background, and mental health can play a significant role and be a tool for retaining them in areas that best suit these three basic elements.

Every ministry needs capable and reliable volunteers, but so often it feels like no one is coming forward to fill your church's needs. In reality, the people around us do want to volunteer their time and talents, but we often fail to connect potential volunteers to ministry opportunities or lose them somewhere along the way. The Volunteer Effect is your start-to-finish guide to recruiting, leading, and retaining volunteers for your ministry.

It's the height of the prohibition and the Harlem Renaissance and mob kingpin Arnold Rothstein must die. Owney Madden, gangster, and Cotton Club owner, steps up with a plan to take down Rothstein as part of a bigger plot to defeat the tyranny of powerhouse political organization Tammany Hall. Harlem Rhapsody transports you right into the turbulent decade from 1927-1937, from Duke Ellington's debut at the Cotton Club, to the unsolved murder of Rothstein...and the machinations of a secret organization known as The Volunteers.

Et omnia recta - to make things right. In the late 1800s, a secret society was formed by a captain from Teddy Roosevelt’s Rough Riders with the support of the nation’s leading industrialists and bankers. Over a century later, the tradition continues in the same saloons and boardrooms of New York City, where it all began. In this crime thriller, where history and current events unite, Woodbury Kane, Jacob Riis, and Roosevelt himself fight the tyranny of Tammany Hall in the first mission of the volunteers during the turn of the last century.

Quality management - a discipline that started in manufacturing has migrated to service industries such as hospitality, hotels, and health care. As these industries have embraced quality management practices, we, as consumers, have developed higher expectations for positive, error-free service experiences. Because of this phenomenon, there is increased pressure on non-profit and church organizations to make excellence a guiding principle of managing operations – and who, more than the church, should be doing things with excellence? This book is perfect for anyone who manages the day-to-...

When customers are truly thrilled about their experience with your product or service, they can become outspoken "evangelists" for your company. This group of satisfied believers can be converted into a potent marketing force to grow your universe of customers.

After writing the first book about why Lean and Six Sigma practitioners should volunteer their skills to help nonprofits, I wanted to give more tangible and real-life examples of how these tools and techniques can be applied. I've reached out to friends and colleagues who are already volunteering their time, and asked them to write a chapter for this first volume, called Lessons Learned from the Gemba.