Managing Professionals

International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals.

Listen to hilarious stories with serious lessons that Michael Lopp extracts from his varied and sometimes bizarre experiences as a manager at Apple, Pinterest, Palantir, Netscape, Symantec, Slack, and Borland. Many of the stories first appeared in primitive form in Lopp’s perennially popular blog, Rands in Repose. The third edition of Managing Humans contains a whole new season of episodes from the ongoing saga of Lopp's adventures in Silicon Valley, together with classic episodes remastered for high fidelity and freshness.

Pass the ITIL ® Managing Professional Transition exam the first time with realistic and trust sample questions. Many times students spent a lot of money preparing for an exam without taking practice test exams which eventually derailed their results. Based on the latest ITIL 4 Managing Professional Transition syllabus and the ITIL Service Value System (SVS), practices, concepts, and guiding principles, the practice mock exams in this publication are designed to help students master the ITIL exam format, pace, framework, subject matter, the difficulty of the actual ITIL exam and accelerate ...

Start with Yourself is a game-changing, no-BS guide for anyone seeking meaningful success on their own terms. It’s an essential framework that will give you the tools and mindset to unlock your full potential in life and business—straight from a woman who defied all the odds to become a...

Workplace Power Games is a clear, practical guide for professionals who sense that something isn’t quite right at work - but can’t always explain why. If you’ve ever felt undermined by subtle behavior, confused by office politics, or unsure how to respond to manipulation without damaging your career, this book gives you the clarity you’ve been missing. Modern workplaces are rarely shaped by performance alone. Influence often flows through unspoken rules, emotional pressure, gossip, and indirect control. These power dynamics are easy to miss and difficult to confront directly. When ...

Confessions of a Terrible Boss and How to Survive a Hostile Work Environment By Snorri Bergmansson and Alessia Patel Have you ever had a boss who made you want to pull your hair out? Or perhaps, as a leader, have you ever wondered if you’re unknowingly driving your team to despair? This book is your ultimate guide to understanding and overcoming toxic workplace dynamics. Part 1: Confessions of a Terrible Boss: My Journey of Micromanaging and Toxic Leadership Snorri Bergmansson takes you on a raw and candid journey through his experiences as a self-proclaimed terrible boss. From ...

ITIL® 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL® 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner, with additional guidance throughout which they can lean on once their training and exam are over.

Most technical consultants are hired for what they know. The best ones are trusted for how they perform under pressure. There is a gap between consultants who are technically excellent and consultants who build exceptional careers. It is not a knowledge gap. It is a performance gap: the difference between the consultant who stays composed when a project goes wrong, who has the difficult conversation in week two rather than week eight, who gives clients honest advice rather than comfortable advice, and who delivers to the same standard at the end of a hard engagement as at the beginning. The...

An excellent supplement to any ITIL 4 create, deliver, and support training course. ITIL® 4 Create, Deliver and Support (CDS): Your Companion to the ITIL 4 Managing Professional CDS Certification is a study guide designed to help students pass the ITIL® 4 create, deliver, and support module.

This audiobook contains proven steps and strategies on how to enrich your life by learning simple skills to have a conversation with anyone. You will learn the psychological reasons why we humans have anxiety and why we create mental fear when communicating with others. Shyness, awkwardness, lack of conversational skills, and the inability to speak eloquently may cause self-doubt. After understanding those causes, we will practice simple skill-building exercises that will develop your confidence.

Disaster strikes. Hospitals are unreachable. You might be the only hope for your family and neighbors. This audiobook equips you with the knowledge to become that lifeline.

Prediabetes is a condition that often flies under the radar, yet it affects millions of people worldwide. It's a term that may be unfamiliar to many, especially for those who have not encountered it in their everyday lives. In simple terms, prediabetes is a precursor to type 2 diabetes, a chronic health condition characterized by elevated blood sugar levels. What makes prediabetes particularly concerning is that it frequently goes unnoticed, presenting no noticeable symptoms in its early stages. However, it serves as a critical warning sign, signaling that an individual's blood sugar levels...

ITIL® 4 Drive Stakeholder Value (DSV)–Your Companion to the ITIL 4 Managing Professional DSV Certification is a study guide designed to help students pass the ITIL 4 specialist: drive stakeholder value module.

With the high costs of injuries and property damage within projects, it is essential that collateral-additional duty safety specialists can create actions to reduce or eliminate these costs. This book provides familiarization of a scalable project management process that safety professionals can use. The author managed safety and occupational health programs for twenty years.

'Essential reading for anyone who wants to understand and recover from burnout.' - Dr Julie Smith, Clinical Psychologist and million-copy bestselling author The definitive guide to overcoming burnout and finding your inner spark Using bite-sized takeaways and visual prompts, leading clinical...

Winning Conditions is a joyful, insightful, and empowering book about delivering your work and ideas so that they (and you!) are more likely to be recognized, accepted, and celebrated. By consciously implementing these ideas, you'll see your colleagues and customers respond more positively to you and your great work. Your strong reputation and overall success will grow. You will begin to win.

An excellent supplement to any ITIL 4 High-velocity IT training course.

ITIL® 4 High-velocity IT (HVIT)–Your Companion to the ITIL 4 Managing Professional HVIT Certification is a study guide designed to help students pass the ITIL® 4 high-velocity IT module.

Introduction for Part One: Foundations of Business and Finance Understanding the Foundations of Business and Finance In today’s fast-paced world, understanding business and finance is a necessity not just for business professionals but also for individuals managing personal finances, entrepreneurs starting new ventures, and investors looking to build wealth. Business and Finance: Principles, Strategies, and Applications (Part One) provides a strong foundation in fundamental financial and business concepts, ensuring readers can confidently navigate the financial world. This volume ...

In this fourth and final volume , we'll dive into Sales and Business Development, building and managing a Consulting Practice, Pricing Strategies and Revenue Management, Risk Management for Consulting, Managing and Leading High-Performance Consulting Teams, Ethics and Professional Conduct for Consulting, Intellectual Property Protection and Management, and Legal Issues and Contract Management for Consulting. We'll discuss everything you need to build a thriving consulting practice! With practical examples and exercises, this guide offers a hands-on approach to help you navigate the ...

At a time when Warren Buffet has again emerged as the defining sage and darling of Wall Street, this fascinating book explodes the myths that surround the man from Omaha and brings new insights into his remarkable successes ¿ as a manager, an allocator of capital, and a role model for financial managers, investors, and business executives around the world. Many best-selling books have tried to unlock Buffett's secrets by analysing his genius as a stock picker. But they missed the point.