Customer Comes

Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back—and they tell their friends. Backed by plenty of on-the-ground research and real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more.

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job.

When sales slow down, small-business owners don't have the luxury of waiting for things to get better. Customers become harder to retain. Expenses suddenly feel too high. Suppliers want to be paid. Debt payments continue. And every decision seems to carry bigger consequences. The Small Business...

Almost everyone has faced the frustrating task of negotiating with a local, state, national, or foreign government at some point in their lives. Whether they are applying for a building permit from their local zoning board, trying to sell software to the U.S. Defense Department, looking for...

Visionary marketing insider, Christian Muche, Founder of the annual Possible conference, has built his career by turning bold ideas into transformative platforms that shape industries and inspire global audiences. In The Future Possible, Christian shares the latest groundbreaking innovation at...

Questo audiolibro si rivolge a imprenditori, dipendenti e responsabili d'azienda che si trovano di fronte a difficoltà di gestione del proprio business - perdita di clienti, calo del profitto, riduzione dei volumi - e all'incapacità di correggere gli errori che hanno portato alla situazione critica. Lo scopo è quello di fornire le migliori tecniche di problem solving utilizzate nelle aziende più fiorenti del mondo, nonché gli strumenti pratici per avviare un percorso di miglioramento che coinvolga tutti i livelli dell'organizzazione, dai più bassi ai più alti.

Trasforma ogni interazione in una relazione redditizia grazie al customer service empatico e alla generosità strategica. Perfetto per il pendolarismo mattutino o per il tuo aggiornamento professionale, questo ascolto ti guida oltre la fredda transazione, svelando come l'attenzione autentica...

The problem when most people start concepting a new creative campaign is, they start from the wrong end. Art directors, particularly if they come from a design background, tend to noodle around in Photoshop, or by looking through stock photos. Writers tend to start by writing headlines, usually funny ones, or ones they think are funny anyway. Or they leaf through last year’s award winners in the same category. But none of this is going to get you any closer to an actual idea. Ideas are the core of a great campaign. In this ebook we’ll explore what an idea is and why it matters, the ...

Per sviluppare un approccio professionale alla vendita sono tre i fondamenti ai quali fare riferimento...