Here's the replay from the most recent live Q&A that was held on my YouTube channel!

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In this one, we covered:

• Personal vs business name considerations when starting or scaling a web design business
• Creating website subscription models that spread payments over 12-18 months instead of requiring large upfront payments
• Effective marketing strategies including both in-person networking and digital connection opportunities
• Practical approaches to website audits that focus on business strategy rather than technical details
• How to value and potentially sell a web design business (approximately 3x annual recurring revenue)
• The importance of building community and learning from successful peers
• 50 client acquisition methods spanning both virtual and in-person opportunities
• Options for transitioning clients when considering retirement

⏯️ Watch this replay on YouTube here

Recently, my friend Shannon Mattern interviewed me on her The Profitable Web Designer podcast all about what's working well for web designers killing it in 2025.

She's kindly offered to let me repurpose the whole convo for you!

It's a bit of a 2-parter with art 1 being all about becoming more than just a web designer for clients, but a growth partner for bigger MRR (monthly recurring revenue)

Part 2 covers more of what I went through in pivoting from selling information to selling transformation. Very parallel to web designers moving from selling a nice website design to selling a high-converting sales tool for clients. All the same lessons apply.

Enjoy!

Having a ton of maintenance plan clients is awesome - especially for the recurring revenue. But with ongoing support clients come with ongoing support requests.

Managing this with a dozen or so clients is pretty easy. And as we all know – not all clients ping you every month with requests. But once you get to 30, 40, 50, 100 + maintenance plan clients, you’ve got to have a system for support.

That’s why I’m pumped to share this chat I had with Phil Storey, founder and CEO of Glow.

This one is interesting because, not only did Phil have some solid advice for handling support requests but it was also a chance for me to learn more about his platform.

I’ve been using ManageWP since 2016 and while it’s still my preferred tool for managing multiple WordPress sites, you can’t link in non-WordPress sites and there’s no native support ticketing system.

That’s one of the big value-props of Glow as you can add non-WP sites and their big differentiator in the market is the native support ticketing system.

We dig into all of that and more!

Head to the show notes to get all links and resources we mentioned along with a full transcription of this episode at joshhall.co/378