Episodes

  • Vet Life Dilemmas: Training Non-Licensed Staff in Licensed Tasks

    Vet Life Dilemmas: Training Non-Licensed Staff in Licensed Tasks
    May 22 2024
    This week's discussion delves into a tough yet all-too-common veterinary practice scenario. How do you respond as a licensed veterinary professional when asked to train someone to perform tasks they lack the necessary licenses or credentials for? As healthcare professionals, we often silently grapple with such dilemmas in our clinical settings. Join hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, for an intriguing and potentially controversial conversation that explores the complexities and potential solutions to the issue of licensed and credentialed veterinarians or veterinary technicians training non-licensed employees to do duties your license oversees. Viewfinders, this is a good one! If you enjoy our podcast, please leave us a 5-star review on Apple Podcasts or your preferred platform. Your support helps us connect with more veterinary colleagues! We’d love to hear your book recommendations! Share them with us on Facebook or Instagram at @VeterinaryViewfinder, or email us at VeterinaryViewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast
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    32 mins
  • Top Summer Book Picks for Veterinary Professionals: Must-Reads for Your Vacation

    Top Summer Book Picks for Veterinary Professionals: Must-Reads for Your Vacation
    May 15 2024
    Choosing the perfect summer read can be challenging for busy veterinary professionals. As vacation season approaches, we’re excited to share some top book recommendations tailored for the Viewfinders. Whether you’re lounging by the pool or taking a well-deserved break, our recommendations have something for everyone. Join hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, as they discuss their latest favorite reads. From Pulitzer Prize-winning novels to insightful self-help and leadership books, these selections are sure to captivate and inspire you and offer plenty of escapism from the hectic veterinary life! Tune in to this episode and discover: * Engaging fiction that offers a delightful escape * Thought-provoking non-fiction that enhances personal and professional growth * Books that provide both relaxation and valuable insights If you enjoy our content, please leave us a 5-star review on Apple Podcasts or your preferred platform. Your support helps us connect with more veterinary colleagues! We’d love to hear your book recommendations! Share them with us on Facebook or Instagram at @VeterinaryViewfinder, or email us at VeterinaryViewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast
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    39 mins
  • Rumors and Recalls: Responding to Negative Reports about Veterinary Products

    Rumors and Recalls: Responding to Negative Reports about Veterinary Products
    May 8 2024
    A tough topic you'll encounter at some point in your veterinary career is some sort of recall. These recalls and worries can be about medications, pet foods, and pet accessories, encompassing a wide gamut of products and services we recommend to the pet-owning public, and suddenly, somebody says there's a problem. This week, we want to discuss what you should do if you encounter one of these rumors or recalls and how you can better communicate with your clients and stay ahead of hysteria. Join hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, as they share their experiences with veterinary rumors and recalls. They offer their experiences and tips on how you should respond and why education is the foundation of better professional communication. If you like this type of content, please go to Apple Podcasts or your favorite player and leave us a 5-star review. Your stars help us reach more of our colleagues! Thank you! Please share your opinions and experiences with us on Facebook or Instagram at @VeterinaryViewfinder or email us at VeterinaryViewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast
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    28 mins
  • What happens if you discover a veterinary coworker is on OnlyFans?

    What happens if you discover a veterinary coworker is on OnlyFans?
    May 1 2024
    What happens if you find out that one of your colleagues is on OnlyFans? This week, we want to talk about the exciting world of online entrepreneurship and what you should do or how you should handle all the little questions we have if you find out that one of your teammates is on the Internet in a very intimate way. The Veterinary Viewfinder is the podcast that tackles the toughest topics in veterinary medicine. I believe this qualifies, Viewfinders! When we started this podcast over seven and a half years ago, a tough topic that we covered on the Viewfinder in the early days was, what do you do about tattoos? Should they be visible, or should they be hidden, and do you have a policy? Well, you might have more than a tattoo to worry about these days. We want to discuss what happens if you find out if one of your colleagues, employees, coworkers, teammates, or colleagues is on OnlyFans or a similar intimate or adult website. We want to discuss communication strategies you may want to consider ahead of time because you’ll likely encounter some variation of this scenario in the near future. Join hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, as they share their own experiences with employees and colleagues who have worked in the adult industry and tips to prepare your clinic. Please share your opinions and experiences with us on Facebook or Instagram at @VeterinaryViewfinder or email us at VeterinaryViewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast
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    28 mins
  • Rising Complaints about Veterinary Prices - Tips for Preventing and Handling

    Rising Complaints about Veterinary Prices - Tips for Preventing and Handling
    Apr 24 2024
    For the past 7.5 years, the Veterinary Viewfinder has strived to tackle the toughest topics in veterinary medicine each week. This week, we're revisiting one of our favorite tough topics: money. Lately, social media seems abuzz with folks complaining about the high cost of veterinary care. This week, we want to dive a little deeper into some of the causes of these complaints and steps you can take when you're face-to-face with an upset client. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, share their experiences with clients complaining about veterinary prices and offer advice on preventing misunderstandings and how to effectively and respectfully handle them when they arise. If you like this type of content, please go to Apple Podcasts or your favorite player and leave us a 5-star review. Your stars help us reach more of our colleagues! Thank you! Viewfinders, please share your thoughts on professional feedback with us on our Facebook or Instagram pages or email VeterinaryViewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast
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    38 mins
  • North American Association of Veterinary Receptionists (NAAVR) - with Debbie Boone, CVPM

    North American Association of Veterinary Receptionists (NAAVR) - with Debbie Boone, CVPM
    Apr 17 2024
    A tough job that we often talk about on the Veterinary Viewfinder is the role of a veterinary receptionist, a customer service representative, or whatever you choose to call those invaluable folks up front who are, quite frankly, taking a lot of the hits from our clients. This week, we’re excited to welcome back to the podcast Debbie Boone, CVPM, one of the co-founders of a new organization dedicated to improving the lives and skills of those folks who are our veterinary receptionists. This week, we want to discuss how you can get involved and why this is important for your clinic. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, talk with Debbie Boone, CVPM, a co-founder of the North American Association of Veterinary Receptionists (NAAVR). Learn how this organization started, what its plans are, and why you should better train your veterinary receptionists!
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    31 mins
  • What happens if you disagree with a veterinary client on pet care? Tips for handling these difficult conversations.

    What happens if you disagree with a veterinary client on pet care? Tips for handling these difficult conversations.
    Apr 10 2024
    A tough topic that every veterinary professional will confront at some time in their career is a disagreement with a pet parent over how they are doing something regarding care. This difference can be about diet, anti-vaxxing, or a whole host of other things that can potentially put their pet at risk. It can also be different philosophically, ideologically, medically, or something you don’t believe is a good idea for their pet. This week, we want to talk about having those hard conversations. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, share some of the advice that they have found to help them in these difficult conversations and, more importantly, how you can have these conversations successfully. Plus, stay tuned to learn why Dr. Ward says, “You can’t fire your way to utopia!” in veterinary practice. (Hint: it’s got to do with the 4% Rule.) Viewfinders, this is another good one! If you like this type of content, please go to Apple Podcasts or your favorite player and leave us a 5-star review. Your stars help us reach more of our colleagues! Thank you! Viewfinders, please share your thoughts on professional feedback with us on our Facebook or Instagram pages or email VeterinaryViewfinder@gmail.com.
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    35 mins
  • Are You Giving (or Getting) These Three Types of Feedback?

    Are You Giving (or Getting) These Three Types of Feedback?
    Apr 3 2024
    A lack of appropriate feedback leads to failure. You need to give your team at least three types of feedback to succeed. This week, we discuss the three types of feedback you should give - and receive - to excel in veterinary medicine. Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, tackle the topic of feedback in the veterinary workplace. Dr. Ward shares his three types of feedback: Appreciation, coaching, and evaluation, as well as tips for each and why all three are necessary for progress. Beckie shares her experiences receiving and giving feedback to colleagues and why trust is foundational to progress as a veterinary professional. Viewfinders, share your thoughts on professional feedback with us on our Facebook or Instagram pages or email VeterinaryViewfinder@gmail.com. If you like this type of content, please go to Apple Podcasts or your favorite player and leave us a 5-star review. Your stars help us reach more of our colleagues! Thank you! #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast
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    34 mins