Veterinary Viewfinder Podcast Podcast Por Dr. Ernie Ward & Beckie Mossor RVT arte de portada

Veterinary Viewfinder Podcast

Veterinary Viewfinder Podcast

De: Dr. Ernie Ward & Beckie Mossor RVT
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 Weekly podcast dedicated to "tackling the toughest topics in veterinary medicine." Hosted by veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor. Candid, irreverent, provocative, educational, and occasionally funny conversations about issues that impact the veterinary profession. Non-stop since 2016.Copyright Dr. Ernie Ward & Beckie Mossor, RVT Economía Enfermedades Físicas Gestión y Liderazgo Hygiene & Healthy Living Liderazgo
Episodios
  • Hey, can I get a discount? When vet clients, colleagues, and friends push the line

    Hey, can I get a discount? When vet clients, colleagues, and friends push the line
    Jun 11 2025
    Should veterinary professionals, their colleagues, distributors, pharmaceutical representatives, and community heroes receive a discount? And what happens when they ask? In this provocative episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle the emotional and financial complexities of veterinary discounts. Prompted by Beckie’s personal experience navigating an expensive emergency bill for her own pet, the duo delves into topics ranging from professional courtesy and price transparency to client entitlement and business boundaries. With a little humor and a lot of honesty, our hosts ask tough questions: * When is it appropriate to offer a discount, and when does it erode profitability? * Do corporate policies make it easier to say “no”? * And how do you handle requests from vendor reps, military families, or your lead vet tech’s cousin? From professional courtesy and corporate policy to profitability and emotional boundaries, this episode is a must-hear for practice leaders navigating pricing transparency and culture. This episode is more than a veterinary business conversation; it’s a reflection on fairness, empathy, and the complex social dynamics of money in veterinary medicine. Whether you’re setting policy, enforcing it, or simply trying to survive the awkwardness, this one will hit home. #VeterinaryMedicine #VetTechLife #VetDiscounts #ClinicCulture #PracticeManagement #VetBiz #VeterinaryLeadership #PricingStrategy #VeterinaryPodcast #VetTechPodcast #VetMedPodcast #VetPodcast #VeterinaryMedicine #VetTechLife
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    26 m
  • Pet Bereavement Leave in Vet Med: Is It Too Much to Ask?

    Pet Bereavement Leave in Vet Med: Is It Too Much to Ask?
    Jun 4 2025
    When a veterinary professional loses a pet, should they get time off? What happens when a request for pet bereavement leave is met with an eye roll? In this emotionally charged episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle the tough conversation around grief leave for veterinary team members mourning the loss of their own animals. Drawing on listener questions, real-life clinic experiences, and personal stories, the hosts explore why this seemingly niche benefit deserves serious consideration in practice policies. They unpack how grief uniquely impacts those who work in animal care, why existing PTO policies often fall short, and how dismissive responses from managers can erode clinic culture and trust. More than a debate over logistics, this episode makes the case for compassionate, proactive leadership, especially when grief hits close to home. Whether you’re a practice owner, clinic manager, or team member, this episode will challenge how you think about mental wellness, staff support, and the human-animal bond inside your own veterinary walls. #VeterinaryPodcast #VetTechPodcast #VetMedPodcast #VetPodcast #VeterinaryMedicine #VetTechLife #PetLossSupport #ClinicCulture #PetBereavementLeave #VetMentalHealth #VeterinaryLeadership #CompassionateWorkplace
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    24 m
  • What If the One-Star Review Was Right? Owning Up in Vet Med When You Screw Up

    What If the One-Star Review Was Right? Owning Up in Vet Med When You Screw Up
    May 28 2025
    What if the negative review was… right? In this brutally honest episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle one of the most difficult scenarios in veterinary medicine: how to handle legitimate complaints when your clinic or team actually did make a mistake. With raw insight and hard-earned experience, the hosts examine how to manage everything from emotionally-charged one-star reviews to social media posts by staff that cross the line. They break down why the “we’re sorry this happened” template may no longer be enough and how transparency, empathy, and timely internal support can de-escalate even the most viral situations. They also discuss the importance of leadership when things go wrong, the need for well-written social media policies, and the delicate balance between defending your team and holding people accountable. Whether you're a manager, technician, or practice owner, this episode is a must-listen for anyone who believes in doing better, especially when you didn’t get it right the first time. #VetMed #VeterinaryLeadership #VetTechLife #OneStarReview #VetClinicCulture #ProfessionalAccountability #ClientCommunication #VeterinaryPodcast #TeamResilience #VeterinaryMedicine #VetPodcast #VeterinaryEducation #ClinicCulture
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    32 m
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