Catching Up with Rob Rae

Rob reflects on his first year at Pax8, describing the experience as intense but rewarding. He's impressed by the company's commitment to the MSP channel and the executive team's vision. Pax8 has rapidly expanded to 39 countries with 5,000 partners, giving Rob opportunities to visit places like Lithuania and witness the global MSP community firsthand.

Pax8 Beyond 2024 Preview

The upcoming Pax8 Beyond conference (June 9-11 in Denver) promises new innovations, education tracks for different MSP roles, and community networking. Rob emphasizes the value of vendor user conferences for MSPs to see where their investments are going and ensure alignment with the vendor's roadmap.

The conference will feature five persona-based tracks, including a business growth track. While some attendees may take breaks, Rob aims to deliver compelling content that attracts engagement. He's excited to have new CEO Scott Massey, a tech-focused leader, involved in shaping the product roadmap and support experience.

Pax8's Global Footprint and Future

In October 2024, Pax8 will host its first European user conference in Berlin, designed to provide equal value to MSPs worldwide. As Pax8 continues its rapid international expansion, Rob is enthusiastic about the global MSP community's growth potential.

Key Takeaways:

• Pax8 is rapidly expanding globally, now with 5,000 partners in 39 countries
• The Pax8 Beyond 2024 conference will feature new innovations, education tracks, and networking opportunities
• Vendor user conferences allow MSPs to validate their investments and align with the vendor's roadmap
• Pax8 will host its first European user conference in Berlin in October 2024
• The company's tech-focused leadership aims to deliver strong products and support for MSPs worldwide

Links from the show:

Pax8 Beyond 2024: https://www.pax8beyond.com

=== Show Information

Website: https://www.itbusinesspodcast.com/

Host: Marvin Bee

Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

One-Time Donation: https://www.buymeacoffee.com/unclemarv

=== Music:

Song: Upbeat & Fun Sports Rock Logo

Author: AlexanderRufire

License Code: 7X9F52DNML - Date: January 1st, 2024

N-able RMM Rant

For two straight days, my RMM provider N-Able has been experiencing an SSO issue, preventing me from logging in or properly accessing client devices and endpoints. While I had alternate methods to connect with clients, it was still incredibly frustrating, especially for those who solely rely on the RMM for remote support. I empathize with those who were unable to work due to this issue. Every vendor experiences problems, but it's crucial how they respond and resolve it. I'm not happy it's gone unresolved for two days, but we'll see what happens tomorrow.

Health and Wellness in the Tech Industry

Ron attended the MSP Geek conference, which had a refreshing focus on health and wellness for those in the tech industry. Sessions covered topics like meditation, mindfulness, and avoiding burnout – aspects often overlooked in our field. It's an important discussion as we tend to neglect our well-being.

Upcoming Hire and Cybersecurity Focus

Ron is excited to welcome a new team member starting on June 3rd after her month-long break. She'll be focusing on cybersecurity, having studied business with a cybersecurity concentration. It'll be great to have that expertise on board, especially as clients increasingly prioritize cybersecurity.

Key Takeaways

• Have backup remote access methods for clients beyond your primary RMM
• The tech industry needs to prioritize mental and physical health
• Cybersecurity is becoming a crucial focus for MSPs

Links from the show

• Florida Man Documents History of Landmark Computers: https://tinyurl.com/3rzdj4zy
• Florida Man Sues Apple for Culture of Dumpster Diving: https://tinyurl.com/5ecyevf7
• Florida Kid Called 911 over PlayStation Outage: https://tinyurl.com/37ubvs8u
• Florida Man buys $140,000 Porsche with Check Printed at Home: https://tinyurl.com/5x9pdpyd
• Florida Man Arrested in $800,000 Cryptocurrency Theft Scheme: https://tinyurl.com/4hab9my2

=== Show Information

Website: https://www.itbusinesspodcast.com/

Host: Marvin Bee

Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

One-Time Donation: https://www.buymeacoffee.com/unclemarv

=== Music:

Song: Upbeat & Fun Sports Rock Logo

Author: AlexanderRufire

License Code: 7X9F52DNML - Date: January 1st, 2024

Nadir explains that his primary focus is understanding customer needs and ensuring that Kaseya's product roadmaps address those needs. He emphasizes the importance of building a cohesive ecosystem where different modules work together seamlessly.

One of Nadir's key initiatives is the IT Glue Copilot, which leverages AI to automate documentation management tasks. This includes creating, curating, and making documentation more accessible to users. The Copilot suggests related items based on machine learning algorithms trained on individual customer data.

Nadir stresses that Kaseya is taking a judicious approach to AI integration, focusing on delivering tangible outcomes rather than simply slapping an "AI" label on existing features. He highlights the importance of building a culture around documentation within organizations.

Key Takeaways:

• Kaseya is integrating AI to enhance documentation management and accessibility.
• The IT Glue Copilot suggests related items based on machine learning algorithms.
• Kaseya's approach to AI is focused on delivering tangible outcomes for customers.
• Building a culture around documentation is crucial for effective knowledge sharing.

Links from the show:

IT Glue Copilot: https://www.itglue.com/copilot/

=== Show Information

Website: https://www.itbusinesspodcast.com/

Host: Marvin Bee

Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

One-Time Donation: https://www.buymeacoffee.com/unclemarv

=== Music:

Song: Upbeat & Fun Sports Rock Logo

Author: AlexanderRufire

License Code: 7X9F52DNML - Date: January 1st, 2024