Despite billions being spent on AI tools like Microsoft 365 Copilot and Google Workspace, most employees still aren't ready to use them effectively: and it's becoming a productivity problem.

In this interview, JP Gownder, VP and Principal Analyst at Forrester, breaks down the findings from Forrester's second AIQ report: "AIQ 2.0: Employees (Still) Aren't Ready To Succeed With Workforce AI."

JP explains what AIQ, the AI Quotient, actually measures, why the numbers have barely moved year-on-year, and why the gap between AI deployment and employee readiness is actively hurting organisations rather than just slowing them down.

Key topics covered:
🔵 What AIQ is and why it matters for enterprise AI adoption
🔵 Why rolling out tools doesn't automatically build AI skills
🔵 The "abandonment behaviour" undermining productivity gains
🔵 The ethics and responsible AI gap, and what happens when it goes wrong
🔵 What organisations getting this right are doing differently
🔵 Why AI slop is filling inboxes and creating negative productivity
🔵 What leaders should do first if this sounds like their organisation

Whether you're deploying Copilot, Gemini, or any enterprise AI platform, this is essential viewing for IT leaders, HR and L&D professionals, and anyone responsible for making AI investments pay off.

🔔 Subscribe for more AI, UC, and workplace technology insights from UC Today.

For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

Kristian McCann sits down with Dima Gutzeit, Founder and CEO of LeapXpert, to explore how enterprises can finally bridge the gap between conversation and execution. As businesses juggle countless communication channels, from Teams and Slack to WhatsApp and iMessage, Dima unpacks why so much valuable insight gets lost and how connecting conversations directly to workflows can redefine enterprise performance.

Modern enterprises are awash with communication data—but most of it never gets used. In this conversation, Dima explains how organizations can extract real value by breaking silos, connecting insights to action, and embedding execution directly within messaging channels.

Key discussion points:

• Why enterprise communication data often sits unused — and the hidden risks of “shadow IT.”
• How connecting messaging channels closes the gap between decision and execution.
• The impact of losing context when workflows live outside communication platforms.
• LeapXpert’s new productivity innovations: Signals, Maxen, and Communication Workflows, designed to boost responsiveness and trigger intelligent actions from real-time conversations.

To find out how you can turn your messaging compliance into a competitive advantage, visit LeapXpert.

Hybrid work has become the default — and that means the devices, meeting rooms, and collaboration platforms we rely on have to “just work,” every time, for everyone.

In this UC Today Devices & Workspace Tech Roundtable, host Christopher Carey (UC Today) is joined by industry leaders to unpack what’s changing across workplace technology: the rise of AI-powered meeting experiences, how IT teams can scale room management, what “employee experience = customer experience” really means, and why security and identity will matter even more as AI agents enter the workplace.

Topics covered include:

- Designing spaces and workflows for “always hybrid”
- AI in meeting rooms (today’s reality vs. near-future expectations)
- Room reliability, observability, and user experience
- Managing devices and collaboration at scale
- Trust, identity, and security risks (including AI-generated threats)

Watch for practical insights on what workplace and IT leaders should prioritize next.

In this insightful session, UC Today Host Kieran Devlin sits down with Will Morey, Managing Director of Channel at Gamma, to unpack the hidden costs of treating migration as a routine task. If you're an MSP or reseller feeling the strain of balancing new business with the heavy lifting of legacy tech upgrades, this conversation is a must-watch. Will breaks down the commercial risks of inaction and reveals how a managed service model can safeguard your profitability while keeping your customers happy.

Managing migrations in-house might seem cost-effective, but the reality is often a messy, resource-draining distraction from your core business. Will explains why relying solely on your existing team to navigate complex, multi-vendor environments is a dangerous trap - and how partnering with experts can completely change the game.

Key Takeaways From This Episode Include:

• The Hidden Cost of DIY Migrations: Why pulling your engineers off daily support and new logo acquisition to handle the PSTN switch-off is a massive risk to your bottom line.
• Navigating Multi-Vendor Chaos: How GammaEdge Migrate tackles the messy reality of legacy infrastructure through rigorous upfront analysis and tailored, customer-specific execution plans.
• Future-Proofing Your Base: Why customers are abandoning legacy UCaaS platforms for vendors heavily investing in R&D, AI, and advanced cybersecurity.
• White-Labeled Delivery: How you can outsource the heavy lifting to Gamma while remaining the sole face of the customer relationship, ensuring a seamless and branded experience.

Stop letting complex migrations bottleneck your growth and learn how to turn a massive operational headache into a profitable, streamlined process.

Join Kieran Devlin, Host at UC Today, alongside an elite panel of unified communications experts and analysts—Mel Brue, Irwin Lazar, Evan Kirstel, Zeus Kerravala, Jon Arnold, and Craig Durr. The enterprise tech landscape is shifting faster than ever, and in this episode, we unpack exactly what that means for your business. From the identity crisis facing major tech conferences to the rise of autonomous AI agents driving real revenue, this candid debrief cuts through the hype to deliver the insights you need to stay ahead of the curve.

Here’s what we cover in this jam-packed session:
🔵 The Evolution of Enterprise Connect: We discuss why traditional keynote formats are losing their edge, the urgent need for business-outcome focus, and how vendors are rethinking booth ROI amidst shifting attendee demographics.

🔵 RingCentral AIR Pro’s Revenue Potential: A deep dive into RingCentral’s new no-code AI Representative Pro. We explore how this multi-agent builder is moving beyond basic chatbots to actually generate revenue, specifically targeting healthcare workflows and missed appointments.

🔵 NEAT’s Strategic Edge AI Pivot: With former Cisco exec Javed Khan taking the helm as CEO, we analyze how NEAT is positioning meeting rooms as edge AI devices and what this means for the hardware vs. software battle.

In this UC Today interview, Christopher Carey speaks with Don McElligott, VP of Compliance Supervision at Global Relay, about how organisations are rethinking supervision in a multi‑channel, AI‑enabled world.

The discussion explores why legacy keyword‑based approaches are struggling, how understanding context and intent changes risk detection, and why archives are evolving from passive storage into active governance platforms. Don also shares practical insight into review fatigue, platform‑based compliance, and what UC and compliance leaders should prioritise over the next 12 months.

Topics covered include:

• Managing communications risk across modern UC environments
• Moving beyond false positives to catch real risk
• The role of AI in compliance and supervision
• Archive‑to‑platform thinking and governance
• Reducing review fatigue and improving oversight

Many people are being asked to make big career decisions with very little real insight into the jobs they are choosing. At the same time, employers are struggling to fill high‑growth roles, and education systems are under pressure to modernise career guidance.

Christopher Carey speaks with Bharani Rajakumar, Founder at Transfr, and John Iaia, Global Head of Strategic Alliances for XR and Vision AI at Lenovo, about how immersive learning and VR career “test‑drives” can help close that gap.

They discuss:
• The structural mismatch between unemployment and hard‑to‑fill skilled roles
• Why traditional careers advice and workforce training often fall short
• How VR simulations let learners “do the job” before they commit to a pathway
• Real‑world outcomes from schools, workforce boards and employers using Transfr
• How Lenovo’s XR ecosystem helps move from pilots to practical scale
• The role of AI, human skills and vocational pathways in the future of work

If you are dealing with skills gaps, under‑used talent, or trying to make career education more practical and honest, this conversation is for you.

Learn more:
Lenovo ThinkReality & XR solutions
Transfr immersive career exploration & training

Kristian McCann sits down with Ryan Zoehner, CEO at Algo, and Bryan McCarthy, VP Global Partnerships at Algo, to explore how education providers can take unified communications beyond screens and extend it reliably across the entire campus.

Schools have relied on copper wire PA systems for decades — and for a long time, they did the job well enough. But as campuses grow, those legacy systems are showing their age in two very specific and very costly ways.

First, the infrastructure itself. Copper wire PA networks are fixed and rigid. Adding a new speaker to a new classroom, a new building, or even a newly partitioned space isn't a simple plug-and-play exercise — it means running new cabling, commissioning physical installations, and absorbing costs that quickly spiral when a district is managing multiple sites.

The second problem is these systems are one-way by design. Typically, the only person who can broadcast across the campus is the principal or a designated administrator triggering from a central control point. A teacher in a classroom who spots a safeguarding concern, a member of staff in a corridor who witnesses an incident, a caretaker in a building on the far side of campus — none of them can initiate a communication to the rest of the school.=

This is the problem Ryan Zoehner and Bryan McCarthy address head-on in this conversation. From classrooms and corridors to playgrounds, gymnasiums, and auditoriums, they unpack why schools are some of the most demanding communication environments in any sector — and how modern IP endpoints close the gap between UC platforms and the physical spaces where staff, students, and visitors actually live and work.​

Watch the conversation to learn:

• Why education campuses are so challenging to keep consistently connected, with fragmented legacy PA, telephony, and security systems spread across multiple buildings and spaces.
• ​ How integrating UC platforms with IP endpoints helps schools replace siloed phone and PA systems with a cohesive, district-wide communication layer—without needing to rip and replace everything at once.
• ​ How UC-connected endpoints support everyday operations, from targeted classroom announcements and recess reminders to more efficient IT management through centralized monitoring and updates.
• How secure intercoms, two-way audio, and visual alerting enhance campus safety—from controlled door access to rapid, easy-to-trigger emergency notifications that staff can initiate from the UC clients they already use daily.
• Practical strategies for modernizing on a budget, including hybrid deployments that bridge existing analog infrastructure with new IP devices via paging adapters and open-standard SIP technology.
• ​ What a truly future-ready education environment looks like: open standards, layered systems instead of disconnected silos, and centralized management at scale to support changing needs over the long term.

For more Unified Communications & Collaboration Tech news, visit UC Today.