In this episode of The RC Executive Lounge, Shawntea “Taya” Gordon, CEO of Atlas & Perpetua Healthcare Consulting, delivers a masterclass on what it really means to lead revenue cycle teams with clarity, intention, and data-driven discipline.

Taya shares a powerful story about transforming payer contracting workflows in just six weeks by grounding every decision in clean, reliable data. She explains how establishing effective data gathering mechanisms, improving data hygiene, and building stronger analytical capabilities creates the foundation for meaningful operational change.

Throughout the conversation, Taya dives deep into denial prevention, emphasizing the urgency of staying ahead of denials to protect cash flow and avoid downstream operational disruption. She also highlights a major gap across many organizations: the lack of a deliberate, data anchored strategy for patient financing and financial assistance.

Looking ahead, Taya discusses why Agentic AI will play a crucial role in helping RCM teams meet growing demands, reduce the burden on overextended staff, and drive more consistent, measurable outcomes. She also shares her views on the importance of conscious policy, transparency, and responsible implementation when integrating new AI-driven capabilities into established workflows.

Whether you’re a revenue cycle executive, a project leader, or an innovator shaping the future of healthcare operations, this episode offers actionable insights on building smarter, cleaner, and more resilient RCM processes, all powered by data.

Learn more about ArceeHQ and our AI solutions for reducing denials and increasing adoption of patient financing: 👉 https://arceehq.com?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Download the free white paper: 👉https://arceehq.com/the-financial-engagement-playbook-agentic-ai-strategies-to-boost-collections-with-compassion?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Evaluate your ROI using the ROI calculator: 👉https://arceehq.com/patient-financing-and-financial-assistance-roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1Subscribe to the RCM Executive Lounge Podcast on your favorite platform: 🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp

In this episode of The RC Executive Lounge, Sandy Lood, Vice President of Revenue Cycle at Cottage Health, shares powerful insights on shaping the future of RCM through alignment, collaboration, and transparency.

Sandy discusses how her team focuses on being unified around shared outcomes and building collaborative solutions that drive measurable results. She dives deep into denial prevention, emphasizing the importance of truly understanding denial data to identify what is preventable and to strengthen upstream processes.

As an example of bold leadership, Sandy candidly reflects on an autonomous coding initiative that didn’t go as planned, sharing valuable lessons on risk-taking, resilience, and continuous improvement. She also explores how emerging Agentic AI capabilities can deliver 10x improvements in healthcare operations when thoughtfully implemented.

Throughout the conversation, she underscores the importance of bringing people along the journey, ensuring that every team member feels ownership and belonging as part of organizational transformation.

Whether you’re leading a revenue cycle team, evaluating AI adoption, or striving to create a culture of collaboration and improvement, this episode offers practical and inspiring lessons from a forward-thinking healthcare executive.

Learn more about ArceeHQ and our AI solutions for patient financing:

👉 https://arceehq.com?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1

Download the free white paper:

👉 https://arceehq.com/the-financial-engagement-playbook-agentic-ai-strategies-to-boost-collections-with-compassion?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1

Evaluate your ROI using the ROI calculator:

👉 https://arceehq.com/patient-financing-and-financial-assistance-roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1

Subscribe to the RCM Executive Lounge Podcast on your favorite platform:

🎧 Apple: https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179

🎧 Spotify: https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN

🎧 Amazon Music: https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge

🎧 Audible: https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp

In this episode of The RC Executive Lounge, Dr.Charles O.Frazier, Chief Medical Information and Innovation Officer at Riverside Health, discusses how ambient AI is transforming the relationship between clinicians, patients, and the revenue cycle.

Dr. O.Frazier explains how AI-assisted documentation improves the quality of clinical notes, freeing physicians to focus on patient connection rather than administrative screens. These enhanced encounter notes not only restore patient trust but also strengthen claim accuracy—leading to fewer denials and faster reimbursement.

He also shares his perspective on agentic AI as the next leap forward in healthcare innovation, where intelligent systems actively assist both clinical and revenue teams. Beyond technology, Dr. O.Frazier emphasizes the importance of transformative leadership—how to create alignment, manage cultural change, and foster innovation in complex healthcare environments.

Whether you’re exploring AI for clinical efficiency, looking to improve claim integrity, or leading digital transformation in healthcare, this conversation offers an inspiring look at what’s possible when innovation meets empathy.

Learn more about ArceeHQ and our AI solutions for patient financing:

👉 https://arceehq.com?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1

Download the free white paper:

👉https://arceehq.com/the-financial-engagement-playbook-agentic-ai-strategies-to-boost-collections-with-compassion?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1

Evaluate your ROI using the ROI calculator:

👉https://arceehq.com/patient-financing-and-financial-assistance-roi-calculator?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1

Subscribe to the RCM Executive Lounge Podcast on your favorite platform:

🎧 Apple:https://podcasts.apple.com/us/podcast/the-rc-executive-lounge/id1834231179

🎧 Spotify:https://open.spotify.com/show/6Pzfp41103XlD2ItpFfbdN

🎧 Amazon Music:https://music.amazon.com/podcasts/2232884f-10ae-424c-ae65-e21a93b61693/the-rc-executive-lounge

🎧 Audible:https://www.audible.com/podcast/The-RC-Executive-Lounge/B0FMZNHLQK?source_code=ASSGB149080119000H&share_location=pdp