Alignment, Automation, and Cash Flow: Building a High-Performance Revenue Cycle with Blake Evans

In this episode of The RC Executive Lounge Podcast, Blake Evans, System Vice President of Revenue Cycle at Rush University Health System, shares a candid, behind-the-scenes look at how Rush approaches modern revenue cycle leadership.

Blake discusses how he and his team aligned with cross-functional leaders to set clear strategic priorities, consolidated all revenue cycle teams under a unified structure, and built a framework that helps the organization decide what to pursue, what to delay, and what to decline using a practical red–yellow–green model.

He also dives into:

• Enhancing the patient financial experience

• Scaling automation to reduce burden and improve accuracy

• Building a robust denials management program to protect cash

• Leading through a challenging Epic service area consolidation

• Staying disciplined with execution when timelines shift

• Monitoring cash flow daily (“Cash is king”)

• The importance of intentional communication during change

• Why leaders need a strong support crew and true partnerships

This conversation is a masterclass in how to lead revenue cycle transformation with strategic clarity, operational discipline, and cross-functional alignment.

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Download the free white paper on the play book for increasing patient financial engagement: 👉https://arceehq.com/patient-financial-engagement-financing-and-assistance/the-financial-engagement-playbook-agentic-ai-strategies-to-boost-collections-with-compassion?utm_source=podcast&utm_medium=podcast&utm_campaign=episode1

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